Support Specialist T3

• Develop solutions for complex network, desktop, and server problems
• Analyze existing systems and make proactive recommendations for improvements
• Develop, maintain, and implement all systems, applications, and networking configurations
• Strictly adhere to defined processes and standard operating procedures
• May require participation in on-call technical support rotation
• Troubleshoots network performance
• Recommends upgrades, patches, and new applications and equipment
• Ability to compose, read, interpret and edit complex documents and correspondence and relate information to stakeholders
• Communicate positively, professionally, and effectively to all customers, both verbally and in writing
• Accurately proofread numerical and text data
• Ability to apply common sense understanding to execute instructions furnished in written, oral, or diagram form
• Ability to do problem solving
• Ability to analyze and interpret data
• Use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions

• Bachelor’s degree majoring in IT disciplines (non-degree holders with significant experience will also be considered)
• Preferably with 10 or more years of recent computer, server, and network troubleshooting experience
• Effective customer service skills, strong oral and written communication in English
• Chinese Mandarin & other languages are an added advantage
• Must be resourceful and able to take initiative in a dynamic and fast-paced environment, providing 24x7x365 support
• Advanced knowledge of current Microsoft desktop and server operating systems
• Advanced knowledge of Microsoft SQL, Exchange, SharePoint and other server applications
• Physically and mentally fit, amenable to work on a night shift schedule

Chinese Mandarin & other languages are an added advantage