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Support Specialist T2

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MotivIT

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Location:
Philippines , Santo Domingo, Nueva Ecija

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

30000.00 - 50000.00 PHP / Month
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Job Responsibility:

  • Handle up to 80% of all incoming incidents to Service Desk
  • Provide our customers with world-class MSP support experience via tickets, emails, and or calls
  • Provide second-level support and troubleshooting assistance
  • Manage multiple clients & track issues in ticketing systems
  • Strictly adhere to defined processes and standard operating procedures
  • Create and maintain knowledge base (KB) documents
  • May require participation in on-call technical support rotation

Requirements:

  • Bachelor’s degree majoring in IT disciplines (non-degree holders with significant experience will also be considered)
  • At least 3 years of recent computer, server, network troubleshooting experience
  • Ability to compose, read, interpret and edit complex documents and correspondence and relate information to stakeholders
  • Communicate positively, professionally, and effectively to all customers, both verbally and in writing
  • Excellent English communication and confident presentation skills
  • Effective customer service skills
  • Must be resourceful and able to take initiative in a dynamic and fast-paced environment, providing 24x7x365 support
  • Advanced knowledge of current Microsoft desktop and server operating systems
  • Advanced knowledge of Microsoft SQL, Exchange, SharePoint and other server applications
  • Physically and mentally fit, amenable to work on a night shift schedule

Additional Information:

Job Posted:
December 10, 2025

Employment Type:
Fulltime
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