Support Specialist T2 Jobs

MotivIT

Location:
Philippines, Santo Domingo, Nueva Ecija

Category:
IT - Administration

Contract Type:
Not provided

Salary:

30000.00 - 50000.00 PHP / Month

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Job Responsibility:

Handle up to 80% of all incoming incidents to Service Desk
Provide our customers with world-class MSP support experience via tickets, emails, and or calls
Provide second-level support and troubleshooting assistance
Manage multiple clients & track issues in ticketing systems
Strictly adhere to defined processes and standard operating procedures
Create and maintain knowledge base (KB) documents
May require participation in on-call technical support rotation

Requirements:

Bachelor’s degree majoring in IT disciplines (non-degree holders with significant experience will also be considered)
At least 3 years of recent computer, server, network troubleshooting experience
Ability to compose, read, interpret and edit complex documents and correspondence and relate information to stakeholders
Communicate positively, professionally, and effectively to all customers, both verbally and in writing
Excellent English communication and confident presentation skills
Effective customer service skills
Must be resourceful and able to take initiative in a dynamic and fast-paced environment, providing 24x7x365 support
Advanced knowledge of current Microsoft desktop and server operating systems
Advanced knowledge of Microsoft SQL, Exchange, SharePoint and other server applications
Physically and mentally fit, amenable to work on a night shift schedule

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

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Support Specialist T2

MotivIT

Location:Philippines, Santo Domingo, Nueva Ecija

Category:IT - Administration

Contract Type:Not provided