Support Specialist T1 Jobs

Support Specialist T1

MotivIT

Location:
Philippines, Santo Domingo, Nueva Ecija

Category:
IT - Administration

Contract Type:
Not provided

Salary:

20000.00 - 35000.00 PHP / Month

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Job Responsibility:

Handle 80% of all incoming incidents to Service Desk (tickets, emails, and calls)
Provide first-level support and troubleshooting assistance (Ex. Password resets, printer configurations, break/fix instructions)
Manage multiple clients & track issues in ticketing systems
Proper documentation of troubleshooting steps on tickets
Strictly adhere to defined processes and standard operating procedures
Create and maintain knowledge base (KB) documents
May require participation in on-call technical support rotation

Requirements:

Bachelor’s/College Degree in Information, or a related field (non-degree holders with significant experience will also be considered)
Effective customer service skills, strong oral and written communication in English
Adept in the MS Windows platform and a fast learner
Able to work independently, under pressure to meet deadlines and challenges in a highly visible, fast-paced environment
Physically and mentally fit, able to work the night shift
Professionalism, sense of responsibility
Good management of priorities and stress

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

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