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Support Specialist T1

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MotivIT

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Location:
Philippines , Santo Domingo, Nueva Ecija

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

20000.00 - 35000.00 PHP / Month
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Job Responsibility:

  • Handle 80% of all incoming incidents to Service Desk (tickets, emails, and calls)
  • Provide first-level support and troubleshooting assistance (Ex. Password resets, printer configurations, break/fix instructions)
  • Manage multiple clients & track issues in ticketing systems
  • Proper documentation of troubleshooting steps on tickets
  • Strictly adhere to defined processes and standard operating procedures
  • Create and maintain knowledge base (KB) documents
  • May require participation in on-call technical support rotation

Requirements:

  • Bachelor’s/College Degree in Information, or a related field (non-degree holders with significant experience will also be considered)
  • Effective customer service skills, strong oral and written communication in English
  • Adept in the MS Windows platform and a fast learner
  • Able to work independently, under pressure to meet deadlines and challenges in a highly visible, fast-paced environment
  • Physically and mentally fit, able to work the night shift
  • Professionalism, sense of responsibility
  • Good management of priorities and stress

Additional Information:

Job Posted:
December 10, 2025

Employment Type:
Fulltime
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