Support Specialist L3 Job at Lingaro

Senior Customer Support Specialist

The candidate will provide technical customer support for the NAVBLUE N-Ops & Cr...

Location

Poland , Gdańsk

Salary:

Not provided

NAVBLUE Limited

Expiration Date

Until further notice

Requirements

At least 3-5 years experience within a Technical Customer Support role within the Aviation industry
Experience working with customer requests and issues in a strict time frame and adhering to SLA’s
Proven ability to multitask during high stress situations and prioritize work
Strong analytical and problem-solving skills
Able to think critically and take a proactive approach to identify problems, issues, and opportunities
Strong communication skills written/verbal communication, organizational and customer service skills
A team player
Adept at using and learning new software
Attention to detail & quality minded
Fluent in English

Job Responsibility

Analyze and troubleshoot complex queries through all available tools to try to resolve queries without escalation to L3 teams, performing system changes where required and permitted through the defined operating procedures
Provide feedback to Production Teams and Product Management on support trends, issues and any item impacting customer satisfaction
Manage and be responsible for multiple complex and technical queries submitted by customers through the Navblue Support Portal
Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific Service Level Agreement’s (SLA)
Work closely with Product on new releases of the applications including training on the release, notifying new customers, and assisting customers with any issues
Train on the applications and use the desktop and mobile versions to troubleshoot any customer issues or queries
Monitor customer satisfaction and build loyalty from customers by providing excellent customer service
Ensure Quality, good housekeeping & Health & Safety is always maintained

What we offer

Stable employment based on a full-time job contract
International working environment in a dynamic company
Access to the latest knowledge and technologies enabling professional development
Training and development possibilities
Participating in international projects and international trips
Competitive salary dependent on experience and qualifications
Private medical coverage for you and your family
Sport card
Life insurance for you and your family
Co-funding for meals

Expert Level Support (L3) - Power BI

Location

Philippines

Salary:

Not provided

Lingaro

Expiration Date

Until further notice

Requirements

Extensive experience in Power BI (DAX, Power BI Service, Power Query)
Proficiency in Power Automate, Azure Analysis Services (AAS), Azure DevOps (ADO), Visual Studio, SQL Server Management Studio (SSMS)
Strong understanding of concepts: ETL, Data Visualization, Data Modeling, Data lineage/integrity/validation/quality/clean up
Experience working with Azure environments
Experience with building, testing, and deploying process
Open to ASIA shift
Willing to work during weekends or holidays as needed
Strong problem-solving, analytical, and critical thinking skills
Strong communication skillset – ability to translate technical details to business/non-technical stakeholders
Proven ability to mentor and support team members through technical leadership

Job Responsibility

Provide expert service support as L3 specialist for the service
Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed
Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact
Proactive and timely update assigned tasks, provide response and solution within agreed team's timelines
Problem corrective action plan proposals
Deploy bug-fixes in managed applications
Gather requirements, analyze, design and implement complex visualization solutions
Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives
Tasks may include monitoring, incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests
Share technical feedback and mentor teammates

What we offer

Stable employment
“Office as an option” model
Flexibility regarding working hours and your preferred form of contract
Comprehensive online onboarding program with a “Buddy” from day 1
Cooperation with top-tier engineers and experts
Unlimited access to the Udemy learning platform from day 1
Certificate training programs
Upskilling support
Internal Gallup Certified Strengths Coach to support your growth
Grow as we grow as a company

Expert Level Support (L3) - Python

Location

Philippines

Salary:

Not provided

Lingaro

Expiration Date

Until further notice

Requirements

Extensive experience in Python and SQL
Strong understanding of concepts: ETL, Data Visualization, Data Modeling, Data lineage/integrity/validation/quality/clean up
Experience working with Azure environments
Experience with building, testing, and deploying process
Open to ASIA, EMEA, or NALA shift
Willing to work during weekends or holidays as needed
Strong problem-solving, analytical, and critical thinking skills
Strong communication skillset – ability to translate technical details to business/non-technical stakeholders
Proven ability to mentor and support team members through technical leadership

Job Responsibility

Provide expert service support as L3 specialist for the service
Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders or clients as needed
Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact
Timely update assigned tasks, and provide responses and solutions within the agreed team's timelines
Create problem corrective action plan proposals
Deploy bug fixes in managed applications
Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives
Tasks may include incident or problem resolution, automation, change assessment, and development and implementation changes

What we offer

Stable employment
“Office as an option” model
Flexibility regarding working hours and your preferred form of contract
Comprehensive online onboarding program with a “Buddy” from day 1
Cooperation with top-tier engineers and experts
Unlimited access to the Udemy learning platform from day 1
Certificate training programs
Upskilling support
Internal Gallup Certified Strengths Coach to support your growth
Grow as we grow as a company

Engineering Manager

The Engineering Manager is responsible for the efficiency and results of one or ...

Location

United States , Parsippany

Salary:

120000.00 - 160000.00 USD / Year

avisbudgetgroup

Expiration Date

Until further notice

Requirements

BS/MS degree in Computer Science or closely related field or equivalent practical experience
4+ years of experience managing engineers (mentoring staff/ principal engineers, setting technical direction, etc.)
Proven experience managing multi-disciplinary engineering teams (frontend, backend, API)
Strong expertise in: API Management (Apigee, Kong, Mulesoft, or AWS API Gateway)
AWS Cloud (EC2, Lambda, ECS, S3, CloudWatch, IAM, etc.)
Frontend: ReactJS, modern JavaScript (ES6+), REST/GraphQL integration
Backend: NodeJS, Java, Express, microservices, RESTful API design
Deep understanding of CI/CD, GitOps, and containerized deployments (Docker, Kubernetes)
Experience managing production-grade system, services that support Million calls per minute and optimizing performance and cost
Excellent communication and stakeholder management skills

Job Responsibility

Lead, mentor, and grow a team of ~20 engineers (frontend, backend, and API specialists)
Accountability for your team’s results, including velocity, quality, service monitoring, etc
Collaborate with Product Managers, Architects, and Designers to align technical goals with business outcomes
Acting as the point of contact for the L3 support, and owning the resolution
Driving the engineering hiring plan for the team, including screening and interviewing
Working within an Agile framework, with a focus on results over process
Reducing complexity both of system designs and of team communication
Coaching and code reviews for team members
Drive performance reviews, career development, and team engagement

What we offer

Paid time off
401K retirement plan with company matched contributions
Access to Medical, Dental, Vision, Life and Disability insurance
Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Insurance, FSA, additional life insurance coverages
Contribute up to $260 as a tax free benefit for public transportation or parking expenses
Employee discounts, including discounted prices on purchase of Avis / Budget cars
Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more

Fulltime

Network Specialist

We are working with a leading quantitative investment firm to hire an experience...

Location

United Kingdom , London

Salary:

150000.00 GBP / Year

Hunter Bond

Expiration Date

Until further notice

Requirements

7+ years of enterprise network engineering experience, ideally within high-performance or latency-sensitive environments
Expertise in core routing and switching protocols: OSPF, BGP, EVPN, STP, MLAG/vPC, VLAN/VxLAN
Proficiency in multicast technologies: PIM, IGMP, MSDP, SSM
Strong familiarity with Cisco and Arista platforms
Proven experience with data center and office network buildouts
Deep understanding of network security concepts: AAA, control planes, device hardening
Cloud networking experience (AWS, Azure, or GCP)
Strong scripting and automation capabilities (Python, Ansible, Git)
Familiarity with observability and orchestration tools (Prometheus, CVP, Elastic, Grafana)
Relevant certifications: CCNP required, CCIE preferred

Job Responsibility

Architect and implement deterministic, highly available network infrastructure across LAN, WAN, data center, and cloud environments
Translate complex business and technical requirements into resilient and scalable network designs
Lead end-to-end project delivery, including planning, execution, and vendor coordination
Evaluate emerging technologies to enhance performance, security, and operational efficiency
Provide escalation support (L3) for critical incidents affecting network performance or availability
Contribute to automation and monitoring initiatives, continuously improving network observability and reliability
Produce high-quality documentation and network diagrams to support operational transparency and future development

What we offer

Bonus/Perks

Fulltime

New

Project Coordinator

Project Coordinator Fresher position at SmartOSC.

Location

Vietnam , Hà Nội

Salary:

Not provided

SmartOSC

Expiration Date

January 31, 2026

Requirements

Final-year student or recent graduate in IT, Computer Science, Software Engineering, or related fields
Good English communication skills (speaking, listening, reading, writing)
Strong organizational, time management, and teamwork skills
Proactive, enthusiastic, and eager to learn

Job Responsibility

Assist in managing IT projects from initiation to delivery
Monitor project progress, documentation, and deliverables
Communicate and coordinate with internal teams and clients to ensure timelines are met
Prepare reports, meeting notes, and necessary project documentation
Support PM with administrative tasks related to projects

What we offer

Monthly allowances up to 6.000.000 VND based on performance
A 3-month on-the-job training program designed to enhance your skills and knowledge
Guidance from experienced mentors and hands-on experience in real projects
Clear career development path with opportunities for advancement within SmartOSC
Flexible working hour
Working in One of the largest digital transformation agencies – A professional English environment
Free English, Japanese, and professional training packages
Firm’s Certified Qualifications Sponsorship for career development
Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.
Free entertainment parties: Birthday party, Anniversary party, Sum-up Party, Year-End Party, etc.

New

Fresh React Native Developer

Location

Vietnam , Hà Nội

Salary:

Not provided

SmartOSC

Expiration Date

January 31, 2026

Requirements

Final-year student or graduate in Information Technology or related fields
Good English skills, especially in communication (equivalent to IELTS 6.5 or above)
Solid understanding of JavaScript/TypeScript, ReactJS, and React Native fundamentals
Knowledge of RESTful APIs, Git, and mobile app lifecycle
English proficiency (able to read technical docs and communicate with the team)
Eagerness to learn, good problem-solving skills, and a teamwork mindset

Job Responsibility

Participate in developing mobile applications using React Native
Collaborate with the project team (developers, designers, testers, BAs) to deliver high-quality apps
Learn and apply best practices in coding, UI/UX, and performance optimization
Support troubleshooting, debugging, and improving existing mobile apps
Continuously learn new technologies and contribute ideas to the team

What we offer

Attractive monthly allowances based on performance during the training period up to 6.000.000 VND/moth
A 3-month on-the-job training program designed to enhance your skills and knowledge in cyber security
Guidance from experienced mentors and hands-on experience in real projects
Clear career development path with opportunities for advancement within SmartOSC
Working in One of the largest digital transformation agencies – A professional English environment
Free English, Japanese, and professional training packages
Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.
Free entertainment parties: Birthday party, Anniversary party, Sum-up Party, Year-End Party, etc.

Fulltime

New

Business Analyst

Location

Vietnam , Hà Nội

Salary:

Not provided

SmartOSC

Expiration Date

January 31, 2026

Requirements

Have a good knowledge of software development process
Advance using Microsoft Visio, Prototyping, Wireframe & use case tools
Strong business analytical skill and logical mind. Be able to grasp the complex software system and learn quickly
Ability to communicate complex ideas clearly and effectively
Good design documentation is required. Experience in creating clear, concise documentations
Good UML knowledge is a great asset
English fluency, especially in writing and reading
Good communication, presentation and management skills
Enthusiastic, responsible, willing to learn new things and ability to work under pressure, available to work at any time
Ability to identify and frame issues that can be addressed with AI solutions, Skilled in presenting and explaining complex AI concepts to non-experts

Job Responsibility

Understand customer business process, needs and requirements
Analyze the requirements from customers in business view and end-user view
Ensure business requirements are fully understood by Development and provide input to design and product specifications
Document functional and business requirements
Create wireframes, activity diagrams and system process flows
Track all change requests from customer. Manage all requirements, specifications, change request of the project
Work with development team to go over the specification, Q&A, consult the solutions or figure out the problems
Other tasks assigned

What we offer

Attractive salary package, salary review twice a year
Flexible working hour (between 7:30am – 7:30pm on staff’s preference)
Premium health care up to $3,000/year
Working in One of the largest Ecommerce Agencies in South East Asia
Professional English environment
Free English, Japanese and professional training packages
Firm’s Certified Qualifications Sponsorship for career development

Support Specialist L3

Lingaro

Location:
India

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 05, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Support Specialist L3

Senior Customer Support Specialist

Expert Level Support (L3) - Power BI

Expert Level Support (L3) - Python

Engineering Manager

Network Specialist

Project Coordinator

Fresh React Native Developer

Business Analyst

Support Specialist L3

Lingaro

Location:India

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 05, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Support Specialist L3

Senior Customer Support Specialist

Expert Level Support (L3) - Power BI

Expert Level Support (L3) - Python

Engineering Manager

Network Specialist

Project Coordinator

Fresh React Native Developer

Business Analyst

Location:
India

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
January 05, 2026