Support Specialist L3 Job at Lingaro

Support Specialist L3

Location

Salary:

Not provided

Lingaro

Expiration Date

Until further notice

Requirements

Are you open to working on weekends and holidays if needed?
Are you comfortable with any shift (e.g., day, night, rotating)?
Are you open to rest days outside weekends (e.g., working Tuesday to Saturday)?
Have you worked on multiple clients and/or projects at the same time? Are you open for it?
Are you comfortable with routine and recurring task in a fast-paced environment (e.g., monitoring, ticketing, documentation)?
Are you open to exploring responsibilities beyond your main skill set, such as helping with admin tasks, technical support, or team/company initiatives?
What is your top programming language aside from SQL? (e.g., Python, PySpark, R, C#, Java, JavaScript)
What is your preferred cloud platform? (e.g., Azure, GCP, AWS)
What is your go-to tech tool or service? (e.g., Databricks, Data Factory, Synapse, Power BI, Power Automate, Airflow, BigQuery)
Mention your current company?

Fulltime

Support Specialist L3

Location

Salary:

Not provided

Lingaro

Expiration Date

Until further notice

Requirements

Are you open to working on weekends and holidays if needed?
Are you comfortable with any shift (e.g., day, night, rotating)?
Are you open to rest days outside weekends (e.g., working Tuesday to Saturday)?
Have you worked on multiple clients and/or projects at the same time? Are you open for it?
Are you comfortable with routine and recurring task in a fast-paced environment (e.g., monitoring, ticketing, documentation)?
Are you open to exploring responsibilities beyond your main skill set, such as helping with admin tasks, technical support, or team/company initiatives?
What is your top programming language aside from SQL? (e.g., Python, PySpark, R, C#, Java, JavaScript)
What is your preferred cloud platform? (e.g., Azure, GCP, AWS)
What is your go-to tech tool or service? (e.g., Databricks, Data Factory, Synapse, Power BI, Power Automate, Airflow, BigQuery)
Mention your current company?

Fulltime

Support Specialist L3

Location

Salary:

Not provided

Lingaro

Expiration Date

Until further notice

Requirements

Provide expert service support as L3 specialist for the service
Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed
Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact
Proactive and timely update assigned tasks, provide response and solution within agreed team's timelines
Problem corrective action plan proposals
Deploying bug-fixes in managed applications
Gather requirements, analyze, design and implement complex visualization solutions
Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives
Tasks may include monitoring, incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests
Provide technical feedback and mentoring to teammates

Fulltime

Support Specialist L3

Growth through diversity, equity, and inclusion. As an ethical business, we do w...

Location

India

Salary:

Not provided

Lingaro

Expiration Date

Until further notice

Requirements

Willing to work either ASIA, EMEA, or NALA shift
Strong problem-solving, analytical, and critical thinking skills
Strong communication skillset – ability to translate technical details to business/non-technical stakeholders
Extensive experience with SQL, T-SQL, PL/SQL Language – includes but not limited to ETL, merge, partition exchange, exception and error handling, performance tuning
Experience with Python/Pyspark mainly with Pandas, Numpy, Pathlib and PySpark SQL Functions
Experience with Azure Fundamentals, particularly Azure Blob Storage (File Systems and AzCopy)
Experience with Azure Data Services - Databricks and Data Factory
Understands the operation of ETL process, triggers and scheduler
Logging, dbutils, pyspark SQL functions, handling different files e.g. json
Experience with Git repository maintenance and DevOps concepts

Job Responsibility

Provide expert service support as L3 specialist for the service
Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed
Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact
Proactive and timely update assigned tasks, provide response and solution within agreed team's timelines
Problem corrective action plan proposals
Deploying bug-fixes in managed applications
Gather requirements, analyze, design and implement complex visualization solutions
Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives
Tasks may include monitoring, incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests
Provide technical feedback and mentoring to teammates

What we offer

Stable employment
“Office as an option” model
Flexibility regarding working hours and your preferred form of contract
Comprehensive online onboarding program with a “Buddy” from day 1
Cooperation with top-tier engineers and experts
Unlimited access to the Udemy learning platform from day 1
Certificate training programs
Upskilling support
Internal Gallup Certified Strengths Coach to support your growth
Grow as we grow as a company

Software Development Specialist - L3 Production Support

We are currently seeking a Software Development Specialist - L3 Production Suppo...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Hands-on development experience in Core Java with at least 3 years of experience
should have worked on few Projects in Java tech stack
candidate should clear coding interview using CoderPad.io with us
6-9 overall Software experience
strong in Java
experience with SQL, Splunk, Git
hands on experience using Service now and process workflow
hands on Experience on AWS is preferable
3+ relevant experience on L3 support

Job Responsibility

Actively provide support for resolution of L3 issues with detailed analysis, code fixes, and rigorous testing
work on supporting Product servers and clients on cutting-edge platforms
contribute to our continuous improvement and continuous delivery
continually focus on enhancing the performance of the Java applications
experience working on DB and good with SQL queries
experience with using Splunk for debugging and logs
work effectively in collaboration with other team members
implement new tool functionalities that support changing business requirements
develop functions that automate provisioning and access management primary/secondary controls
develop functions that help improve user experience

Software Development Specialist - L3 Production Support

The Software Development Specialist - L3 Production Support role requires a mini...

Location

Mexico , Guadalajara, Aguascalientes

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Hands-on development experience in Core Java with at least 3 years of experience
Should have worked on few Projects in Java tech stack
Candidate should clear coding interview using CoderPad.io with us
6-9 overall Software experience
Strong in Java
Experience with SQL, Splunk, Git
Hands on experience using Service now and process workflow
Hands on Experience on AWS is preferable
3+ relevant experience on L3 support
Experience working on DB and good with SQL queries

Job Responsibility

Actively provide support for resolution of L3 issues with detailed analysis, code fixes, and rigorous testing
Work on supporting Product servers and clients on cutting-edge platforms. Contribute to our continuous improvement and continuous delivery
Continually focus on enhancing the performance of the Java applications
Implement new tool functionalities that support changing business requirements
Develop functions that automate provisioning and access management primary/secondary controls
Develop functions that help improve user experience
Provide technical feedback and support to Development teams
Perform detailed RCA of issues in production, and implement corrective actions

Technical Support Specialist - L2 - Customer Care

Are you a technical problem-solver who excels at deconstructing complex issues w...

Location

Canada , Mississauga

Salary:

Not provided

Randstad

Expiration Date

June 14, 2026

Requirements

2-3 years of experience in a contact centre or technical support role with a progression to senior or specialist levels
Demonstrated experience handling technical escalations and mentoring junior staff
Strong understanding of web-based applications, authentication methods, and API integration
Willing to work late evening/overnight shifts
Ability to pass a standard criminal record check
5 days a week in office

Job Responsibility

Serve as the primary escalation point for L1 agents on complex technical cases and service inquiries
Investigate high-level complaints, including service timing disputes and compliance concerns
Gather and analyze evidence for claims involving credential verification and system behavior
Analyze data and prepare detailed findings for escalation to L3 Engineering or senior management when system-level modifications are required
Manage service provider onboarding and offboarding processes
Provide technical guidance on API connectivity, portal configuration, and integration requirements
Troubleshoot portal issues and connectivity problems while advising on service functionality
Conduct quality monitoring and provide coaching feedback to L1 agents to ensure customer care excellence
Review and recommend improvements to Standard Operating Procedures (SOPs) and knowledge base content
Identify process inefficiencies and assist in the preparation of operational reports for leadership

What we offer

Competitive salary of $32.50/hour
Opportunities for professional growth within the customer care and technical support streams
Work with a global leader in talent solutions that prioritizes your career fulfillment
Comprehensive benefits and a supportive team environment

Fulltime

Azure Support Specialist

Wissen Technology is hiring for Azure Support Specialist. At Wissen Technology, ...

Location

India , Bangalore South

Salary:

Not provided

Wissen

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science or related field
5+ years of IT experience, including minimum 2 years in L3 Production Support
Hands-on experience supporting applications deployed on Azure Cloud
Strong knowledge of observability and reliability engineering in cloud-native systems
Expertise in analyzing, debugging, and troubleshooting distributed applications
Proficiency with Python and Java for debugging and automation tasks
Strong communication and cross-team collaboration skills
Ability to manage high-pressure incidents and drive them to resolution

Job Responsibility

Ensure stability and resilience of critical settlement systems running across on-prem and Azure cloud platforms
Provide L3 Production Management support for Java-based applications
Act as a bridge between support and development teams to drive quicker issue resolution
Manage and communicate during critical incidents, keeping management and business stakeholders updated
Troubleshoot and resolve complex issues across software, infrastructure, and database layers
Improve performance, scalability, observability, and reliability of systems
Implement telemetry, monitoring, and logging using Azure Monitor, Datadog, Prometheus, or Grafana
Develop automation to increase system uptime and reduce operational risk
Support application deployments and collaborate with engineering teams to improve reliability and performance
Work with developers and infrastructure engineers to implement automated reliability solutions

Fulltime

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