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Support Specialist L3

· Job Posted February 18, 2026
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Requirements

  • Provide expert service support as L3 specialist for the service
  • Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed
  • Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact
  • Proactive and timely update assigned tasks, provide response and solution within agreed team's timelines
  • Problem corrective action plan proposals
  • Deploying bug-fixes in managed applications
  • Gather requirements, analyze, design and implement complex visualization solutions
  • Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives
  • Tasks may include monitoring, incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests
  • Provide technical feedback and mentoring to teammates

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