Support Specialist L3 Job at Lingaro

Senior Customer Support Specialist

The candidate will provide technical customer support for the NAVBLUE N-Ops & Cr...

Location

Poland , Gdańsk

Salary:

Not provided

NAVBLUE Limited

Expiration Date

Until further notice

Requirements

At least 3-5 years experience within a Technical Customer Support role within the Aviation industry
Experience working with customer requests and issues in a strict time frame and adhering to SLA’s
Proven ability to multitask during high stress situations and prioritize work
Strong analytical and problem-solving skills
Able to think critically and take a proactive approach to identify problems, issues, and opportunities
Strong communication skills written/verbal communication, organizational and customer service skills
A team player
Adept at using and learning new software
Attention to detail & quality minded
Fluent in English

Job Responsibility

Analyze and troubleshoot complex queries through all available tools to try to resolve queries without escalation to L3 teams, performing system changes where required and permitted through the defined operating procedures
Provide feedback to Production Teams and Product Management on support trends, issues and any item impacting customer satisfaction
Manage and be responsible for multiple complex and technical queries submitted by customers through the Navblue Support Portal
Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific Service Level Agreement’s (SLA)
Work closely with Product on new releases of the applications including training on the release, notifying new customers, and assisting customers with any issues
Train on the applications and use the desktop and mobile versions to troubleshoot any customer issues or queries
Monitor customer satisfaction and build loyalty from customers by providing excellent customer service
Ensure Quality, good housekeeping & Health & Safety is always maintained

What we offer

Stable employment based on a full-time job contract
International working environment in a dynamic company
Access to the latest knowledge and technologies enabling professional development
Training and development possibilities
Participating in international projects and international trips
Competitive salary dependent on experience and qualifications
Private medical coverage for you and your family
Sport card
Life insurance for you and your family
Co-funding for meals

Expert Level Support (L3) - Python

Location

Philippines

Salary:

Not provided

Lingaro

Expiration Date

Until further notice

Requirements

Extensive experience in Python and SQL
Strong understanding of concepts: ETL, Data Visualization, Data Modeling, Data lineage/integrity/validation/quality/clean up
Experience working with Azure environments
Experience with building, testing, and deploying process
Open to ASIA, EMEA, or NALA shift
Willing to work during weekends or holidays as needed
Strong problem-solving, analytical, and critical thinking skills
Strong communication skillset – ability to translate technical details to business/non-technical stakeholders
Proven ability to mentor and support team members through technical leadership

Job Responsibility

Provide expert service support as L3 specialist for the service
Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders or clients as needed
Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact
Timely update assigned tasks, and provide responses and solutions within the agreed team's timelines
Create problem corrective action plan proposals
Deploy bug fixes in managed applications
Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives
Tasks may include incident or problem resolution, automation, change assessment, and development and implementation changes

What we offer

Stable employment
“Office as an option” model
Flexibility regarding working hours and your preferred form of contract
Comprehensive online onboarding program with a “Buddy” from day 1
Cooperation with top-tier engineers and experts
Unlimited access to the Udemy learning platform from day 1
Certificate training programs
Upskilling support
Internal Gallup Certified Strengths Coach to support your growth
Grow as we grow as a company

Support Specialist L3

Growth through diversity, equity, and inclusion. As an ethical business, we do w...

Location

India

Salary:

Not provided

Lingaro

Expiration Date

Until further notice

Requirements

Willing to work either ASIA, EMEA, or NALA shift
Strong problem-solving, analytical, and critical thinking skills
Strong communication skillset – ability to translate technical details to business/non-technical stakeholders
Extensive experience with SQL, T-SQL, PL/SQL Language – includes but not limited to ETL, merge, partition exchange, exception and error handling, performance tuning
Experience with Python/Pyspark mainly with Pandas, Numpy, Pathlib and PySpark SQL Functions
Experience with Azure Fundamentals, particularly Azure Blob Storage (File Systems and AzCopy)
Experience with Azure Data Services - Databricks and Data Factory
Understands the operation of ETL process, triggers and scheduler
Logging, dbutils, pyspark SQL functions, handling different files e.g. json
Experience with Git repository maintenance and DevOps concepts

Job Responsibility

Provide expert service support as L3 specialist for the service
Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed
Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact
Proactive and timely update assigned tasks, provide response and solution within agreed team's timelines
Problem corrective action plan proposals
Deploying bug-fixes in managed applications
Gather requirements, analyze, design and implement complex visualization solutions
Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives
Tasks may include monitoring, incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests
Provide technical feedback and mentoring to teammates

What we offer

Stable employment
“Office as an option” model
Flexibility regarding working hours and your preferred form of contract
Comprehensive online onboarding program with a “Buddy” from day 1
Cooperation with top-tier engineers and experts
Unlimited access to the Udemy learning platform from day 1
Certificate training programs
Upskilling support
Internal Gallup Certified Strengths Coach to support your growth
Grow as we grow as a company

Software Development Specialist - L3 Production Support

The Software Development Specialist - L3 Production Support role requires a mini...

Location

Mexico , Guadalajara, Aguascalientes

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Hands-on development experience in Core Java with at least 3 years of experience
Should have worked on few Projects in Java tech stack
Candidate should clear coding interview using CoderPad.io with us
6-9 overall Software experience
Strong in Java
Experience with SQL, Splunk, Git
Hands on experience using Service now and process workflow
Hands on Experience on AWS is preferable
3+ relevant experience on L3 support
Experience working on DB and good with SQL queries

Job Responsibility

Actively provide support for resolution of L3 issues with detailed analysis, code fixes, and rigorous testing
Work on supporting Product servers and clients on cutting-edge platforms. Contribute to our continuous improvement and continuous delivery
Continually focus on enhancing the performance of the Java applications
Implement new tool functionalities that support changing business requirements
Develop functions that automate provisioning and access management primary/secondary controls
Develop functions that help improve user experience
Provide technical feedback and support to Development teams
Perform detailed RCA of issues in production, and implement corrective actions

Expert Level Support (L3) - Power Platform

Location

Philippines

Salary:

Not provided

Lingaro

Expiration Date

Until further notice

Requirements

Willing to work NALA shift as well as Asia and EMEA
Strong problem-solving, analytical, and critical thinking skills
Strong communication skillset – ability to translate technical details to business/non-technical stakeholders
Strong understanding of concepts: Power Platform
Extensive experience with PBI, Sharepoint, SQL
Experience with building, testing, and deploying process

Job Responsibility

Provide expert service support as L3 specialist for the service
Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed
Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact
Proactive and timely update assigned tasks, provide response and solution within agreed team's timelines
Problem corrective action plan proposals
Deploying bug-fixes in managed applications
Gather requirements, analyze, design and implement complex visualization solutions
Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives
Tasks may include monitoring, incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests
Provide technical feedback and mentoring to teammates

Fulltime

Support Specialist L3

Location

Salary:

Not provided

Lingaro

Expiration Date

Until further notice

Requirements

Are you open to working on weekends and holidays if needed?
Are you comfortable with any shift (e.g., day, night, rotating)?
Are you open to rest days outside weekends (e.g., working Tuesday to Saturday)?
Have you worked on multiple clients and/or projects at the same time? Are you open for it?
Are you comfortable with routine and recurring task in a fast-paced environment (e.g., monitoring, ticketing, documentation)?
Are you open to exploring responsibilities beyond your main skill set, such as helping with admin tasks, technical support, or team/company initiatives?
What is your top programming language aside from SQL? (e.g., Python, PySpark, R, C#, Java, JavaScript)
What is your preferred cloud platform? (e.g., Azure, GCP, AWS)
What is your go-to tech tool or service? (e.g., Databricks, Data Factory, Synapse, Power BI, Power Automate, Airflow, BigQuery)
Mention your current company?

Fulltime

IT System Admin

ESK Technologies is seeking an experienced IT System Admin – L3 to join our team...

Location

India , Hyderabad

Salary:

Not provided

ESK Technologies

Expiration Date

Until further notice

Requirements

Deep understanding of Linux and other Operating Systems
Proficient in Windows Server (2022) and Linux (RHEL, Ubuntu)
Understanding of TCP/IP, DNS, DHCP, and VPN
Hands-on experience with user and group management
Familiarity with backup software and disaster recovery best practices
Experience with system monitoring tools and basic scripting
Ability to prioritize tasks in high-pressure situations
Strong troubleshooting and analytical skills
Good communication for resolving issues with users and escalating to L3 or external vendors
Fixing and Troubleshooting basic to advance level issues on Linux and Windows Servers

Job Responsibility

Incident Management – Handle escalations from L1 support
Troubleshoot and resolve hardware, software, and network-related incidents
Log and update incidents in the ticketing system, documenting resolution steps
Ensure incidents are resolved within SLA
Perform regular maintenance of servers, storage systems, and network devices
Install, configure, and update operating systems (e.g., Windows Server, Linux, Any new OS)
Write automation scripts in python or bash
Maintain ansible playbooks
Access Management for OnPrem and Cloud Servers
Manage user accounts, roles, and permissions in LDAP, or other directory services

Client Support Specialist

As a Client Support Specialist for IT Portal Applications, you will be a key mem...

Location

Ireland , Cork

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

At least three years of experience in a similar position
Proficient in using help desk software and remote support tools
Strong skills in Microsoft Office applications
Fluent in English
Exceptional problem-solving and analytical abilities
Excellent communication and interpersonal skills for effective collaboration with cross-functional teams and stakeholders
Capable of managing multiple tasks and prioritizing effectively
Self-motivated and a proactive team player
A true team player who can also work independently
Strong multi-tasking capabilities

Job Responsibility

Offer essential support to users via the Service Now platform
Provide expert advice and daily assistance to our business partners
Work closely with business units to collect and analyse requirements for enhancements
Engage in system upgrades and support tasks, troubleshooting and resolving technical issues in collaboration with our L2 and L3 support teams
Assess and improve existing processes for greater efficiency and effectiveness across our applications, following ITIL recommendation
Keep up-to-date with best practices, industry developments, and new technologies
Mentor and guide both internal and external users in resolving issues and implementing minor enhancements
Demonstrate leadership capabilities to effectively manage a team

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Fulltime

Support Specialist L3

Lingaro

Location:

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Requirements:

Additional Information:

Job Posted:
February 18, 2026

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