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Robert Half Logo Robert Half · IT - Administration

Support Specialist I

United States, Westwood · Job Posted May 15, 2026
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Job Description

We are looking for a Support Specialist I to provide responsive technical assistance for employees across local and remote environments. This Long-term Contract position focuses on resolving day-to-day hardware, desktop, laptop, and basic IT support issues while delivering a high standard of customer service. The ideal candidate is comfortable handling incoming support requests, documenting incidents accurately, and collaborating with broader support teams to ensure issues are addressed efficiently.

Job Responsibility

  • Respond to incoming help desk requests from employees and deliver first-level technical support for desktop, laptop, and general IT concerns
  • Troubleshoot common Windows and hardware issues using remote support tools and established service procedures
  • Record, update, and maintain accurate incident details in the support ticketing system to ensure clear case tracking and follow-through
  • Escalate unresolved or higher-complexity issues to the appropriate technical teams while keeping users and stakeholders informed of progress
  • Assist users during transitions to a new tenant environment by answering questions and providing step-by-step support as needed
  • Support both corporate and field-based personnel, including remote users, with timely and thorough technical assistance
  • Communicate case status updates clearly to end users and management to help maintain transparency throughout issue resolution
  • Contribute to team effectiveness by applying feedback, sharing knowledge, and identifying practical ways to improve support delivery

Requirements

  • High school diploma or equivalent required
  • At least 1 year of technical support experience is preferred in a help desk, desktop support, or service desk setting
  • Foundational knowledge of PC troubleshooting, including support for Microsoft Windows 10 environments
  • Basic familiarity with Microsoft Office Suite, remote connectivity tools, and service desk ticket management
  • Exposure to Active Directory and general user support processes is preferred
  • Strong verbal and written communication skills with the ability to interact professionally with a wide range of users
  • Ability to manage multiple tasks, follow defined procedures, prioritize effectively, and respond with urgency when handling time-sensitive issues
  • Dependable work habits, sound judgment, problem-solving ability, and discretion when working with confidential information

Nice to have

  • Additional college coursework or a degree is preferred
  • Exposure to Active Directory and general user support processes is preferred

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training
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