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Support Solutions Coordinator

United Kingdom, Newcastle upon Tyne · Job Posted January 03, 2026
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Job Description

Based in our Central Support Office in Newcastle (Newcastle Business Park), as a Support Solutions Coordinator you are responsible for providing excellent customer service to current and potential customers, supporting their requirements and upselling products to consistently meet or exceed customer service levels. The purpose of the Nixon Hire Support Solutions team is to provide governance and control over our customer contracts. Ensuring accuracy and compliance with a right first-time approach.

Job Responsibility

  • Providing excellent customer service to current and potential customers
  • Supporting customer requirements and upselling products
  • Ensuring accuracy and compliance of customer contracts
  • Responding to internal and external enquiries in a timely manner
  • Managing the Nixon Hire Dashboard effectively
  • Ensuring all Contracts are accurate
  • Communicating effectively with customer and 3rd party suppliers
  • Managing and communicating any additional charges
  • Working with the Purchase & Supply team on Loss/Stolen & Damage process
  • Investigating and resolving customer invoice queries
  • Identifying root cause of invoice queries and suggesting preventative measures
  • Liaising with Credit Control

Requirements

  • Enthusiastic, upbeat and professional person
  • Keen understanding of good customer service
  • Team player
  • Ability to work in a fast paced and friendly environment
  • Flexible approach to change and drive to continuously improve
  • Good geographical knowledge of the UK
  • Experience working in our industry is desirable but not essential

Nice to have

Experience working in our industry

What we offer

  • Attractive Bonus Scheme
  • 25 Days Annual Leave plus Bank Holidays
  • Enhanced Company Pension Scheme
  • Life Assurance Scheme
  • Employee Assistance Program
  • High Street Discount Vouchers
  • Discounted Gym Membership
  • Health & Wellbeing Discount Vouchers
  • Cycle to Work & Home & Tech Scheme Benefits
  • Milestone Birthdays Additional leave
  • Work Anniversary Bonus’s
  • Refer a Friend Scheme
  • Reward and Recognition Programme
  • Charity Match Funding

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