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Based in our Central Support Office in Newcastle (Newcastle Business Park), as a Support Solutions Coordinator you are responsible for providing excellent customer service to current and potential customers, supporting their requirements and upselling products to consistently meet or exceed customer service levels. The purpose of the Nixon Hire Support Solutions team is to provide governance and control over our customer contracts. Ensuring accuracy and compliance with a right first-time approach.
Job Responsibility:
Providing excellent customer service to current and potential customers
Supporting customer requirements and upselling products
Ensuring accuracy and compliance of customer contracts
Responding to internal and external enquiries in a timely manner
Managing the Nixon Hire Dashboard effectively
Ensuring all Contracts are accurate
Communicating effectively with customer and 3rd party suppliers
Managing and communicating any additional charges
Working with the Purchase & Supply team on Loss/Stolen & Damage process
Investigating and resolving customer invoice queries
Identifying root cause of invoice queries and suggesting preventative measures
Liaising with Credit Control
Requirements:
Enthusiastic, upbeat and professional person
Keen understanding of good customer service
Team player
Ability to work in a fast paced and friendly environment
Flexible approach to change and drive to continuously improve
Good geographical knowledge of the UK
Experience working in our industry is desirable but not essential