Support Services Supervisor Hospital Laboratory Job at Advocate Health Care

Job Description

Oversight of Laboratory Support Services PM/Nights and Histology/AP lab. Hours primarily 2 PM to 10:30 PM but requires flexibility to ensure all areas of responsibility are supported.

Job Responsibility

Assumes responsibility for the day-to-day operations of the department including providing work direction, expertise, and guidance to the staff
Oversees the non-clinical laboratory operations, which may include phlebotomy, specimen management and/or waived laboratory testing
Actively participates in projects to meet strategic initiatives including implementation and development of quantitative outcomes
Monitors budget compliance
Analyzes laboratory fiscal needs, and departmental performance and takes action to address variances
Collaborates and implements performance improvement processes to optimize teammate engagement, and physician and patient satisfaction
Ensures quality, regulatory, accreditation, compliance and competency standards are met
Ensures compliance with current policies, procedures, and standardization and/or consolidation decisions
Coordinates orientation, training, and competency testing of staff and/or students
Maintains competency, as needed, in areas of responsibility
Serves as the primary resource for staff
Promotes an environment of learning
Complies with the quality plan by implementing and monitoring quality indicators
Documents and implements corrective action as appropriate
Selects, coaches, and develops team
Sets clear expectations to inspire and motivate the team
Manages performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary
Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations
Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business

Requirements

High School diploma or equivalent
Typically requires 3 years of experience in laboratory services and operations
Demonstrated leadership skills including project management, decision making, delegation, team building, customer service, and conflict resolution
Ability to grow leaders through coaching, guidance, and development planning
Advanced knowledge of regulatory compliance, accrediting and licensing agency requirements
Current knowledge of medical and technical advancements to plan for future growth and development
Intermediate computer skills including knowledge and experience with laboratory information systems
Excellent organization and communication skills
Must be able to handle stressful situations in a calm and professional manner

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

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Support Services Supervisor Hospital Laboratory

Job Description

Job Responsibility

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