Support Services Specialist Job at Easterseals Arkansas (Little Rock)

Job Description

Summary: Supports all administrative components for the Outpatient Services programs by performing the following duties:

Job Responsibility

Initial contact with referrals to determine service needs, answer questions and to begin intake process
Completes all necessary admission paperwork and processes for enrollment in services for assigned programs
Obtains initial and ongoing evaluation and treatment prescriptions to ensure prescriptions are current and align with treatment recommendations
Coordinates and schedules screenings and evaluations including Therapy (OT, PT, ST, ABA) and Developmental
Sends evaluation reports for disability determination, annual Medicaid certification, TEFRA determination, etc
Verifies Medicaid and other funding eligibility, as assigned and supports families in funding applications (i.e., Medicaid, Tefra, etc.) and redetermination processes
Communicates with parent/guardian regarding information or actions needed related to obtaining prescriptions, funding, PCP assignment, attendance, required documents, conferences, etc
Maintains and updates demographic and clinical support information (prior authorizations, pre-certifications, etc.) in data management platform and prepares reports as scheduled
Requests prior authorizations and/or pre-certifications for services as required by funders including monitoring to ensure prior authorizations and/or pre-certifications are current and align with recommendations for treatment
Respond to requests for additional information from insurance funders
Respond to requests for retrospective reviews for all assigned programs
Assist in the development and refinement of processes and procedures to ensure that they are in compliance with regulations and are effective and efficient in the management of referrals, enrollment, waitlist, etc
Assist in training new employees within the Support Services Department as well as new therapists, as needed
Maintain weekly enrollment tracking documents and participate in enrollment meetings
Understands and maintains current knowledge of applicable licensure and governing regulations and requirements
While performing the duties of this job, employee will comply with all federal, state and local laws and regulations pertaining to Easterseals Arkansas

Requirements

High School Diploma/GED and 3-5 years’ experience in providing administrative services in Early Intervention Day Treatment, Early Intervention, Pediatric Therapy or other Social Services program
A Bachelor's Degree in Social Services, Early Childhood Education or other Health Related Field preferred
Excellent written and verbal communication skills
Excellent interpersonal skills
Excellent organizational skills
Good time management skills
Ability to work effectively and collaboratively with individuals receiving services with diverse ability levels and employees with diverse experience and knowledge levels
Ability to be self-directed, creative and to take initiative
Demonstrated commitment to the values of diversity, equity, and inclusiveness
Competency with computer skills, i.e., Microsoft and Goggle applications including Word/Goggle Docs, Excel/Google Sheets and Gmail

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Support Services Specialist

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