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Support Services Engineer

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360 Resourcing Solutions

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Location:
Norway , Hamar

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Support Services Engineer (SSE) for Data Centre and Workplace Technology Services is a highly visible role that requires commitment to providing a high-quality service to meet our customers project demands. The role is required to deliver Installations, Moves, Adds, Disposal (IMACD) and Incident Resolution Services within Data Centres, Workplace Technology Areas, and Offices. The duties range from small alterations such as patching and fault finding to performing large-scale equipment and device refreshes including new installs, decommissions, moves, and maintain functions. Support Services Engineers (SSE) work on shifts that contribute towards providing support services 24x7x365 and are therefore required to work up to 12hr shifts (Day, Mid-Shift & Night.). Engineers will be required to travel between sites in and around Norway as and when required.

Job Responsibility:

  • Installation of equipment racks within technology rooms
  • Racking of Servers and other Network hardware equipment
  • Installation of power distribution units within equipment racks
  • Restack of equipment within existing technology rooms
  • Movement of equipment within site locations including stores
  • Perform Technology component swaps
  • Decommission of equipment within technology rooms
  • Un-racking of Servers and other Network hardware equipment
  • Decommission of power distribution units within equipment racks
  • Removal of redundant infrastructure (empty cabinets, powered off devices, redundant cabling etc.) from the technology rooms and workspaces
  • Audit and document desktop configuration, including patching and power, for existing and proposed user locations
  • Power down and disconnect desktop equipment including any peripherals ensuring all identified and labelled correctly ready for reconnection
  • Relocate desktop equipment including any peripherals
  • Install desktop equipment including any peripherals
  • Configure, Install and test analogue, digital and VOIP telephone handsets and provide headset support as required
  • Connection of network patching to servers and other equipment within racks
  • Labelling of hardware (network equipment and servers etc)
  • Carry out DBAN Disk Wipes by use of Software
  • Interface with Corporate Real Estate on mechanical and electrical provisioning
  • Escort and supervision of activities within technology rooms i.e. 3rd party and other bank group activities
  • Technology room inspections
  • BMS alarm investigation assistance
  • Work order review and assignment
  • Housekeeping duties
  • Systems Data Quality checks
  • Materials, Tools and Test Equipment Management
  • Carry out surveys and update drawings and schedules
  • Update records for all changes using Asset Management Software when required
  • Third party supervision (escort and supervision)
  • First line support (e.g., reboots on instruction, ID of lights & connections etc.)
  • Site representation on incident bridges
  • Perform Technology component swaps
  • RMA administration for faulty swapped out equipment
  • Power circuit support (proprietary sub distribution in racks etc.)

Requirements:

  • Experience working in IT environment
  • Experience in an ICT Hardware Break Fix, Moves Adds and Changes environment (IT Hardware deployment) Workplace/Office and Data Centres Facilities
  • Experience in structured cabling installation, fault finding and testing with fluke test equipment
  • Good knowledge of structured cabling standards and cable types (FTP,UTP & Optical Fibre)
  • Good MS Office Suite experience (Outlook, Excel, Word etc)
  • Self-starter, organized, detailed-oriented and ability to work independently as well as part of a team
  • Prioritization skills and multitasking ability
  • Ability to work under pressure
  • Good knowledge of Asset Management Systems
  • Good knowledge of Ticketing Systems
  • Good understanding of complex change management and service delivery processes
  • Ability to assist with training new starters on all systems, processes and procedures
  • Satisfactory completion of all Internal and Client Training Courses
  • Satisfactory Skills Matrix score

Nice to have:

  • Previous training / qualifications within Information Technology field
  • Practical experience of Intelligent Infrastructure Management
  • BICSI Technician Training
  • COMPTIA A+
  • Cisco Certified Network Associate (CCNA DCICN DCICT)

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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