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Parking Network B.V. Logo Parking Network B.V. · IT - Administration

Support & Service Director

Hungary, Budapest · Job Posted July 03, 2026
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Job Description

Strategic leadership role in the company's support and service operations; International technological environment; Complex industrial, transportation, security and infrastructure projects; Direct collaboration with development, manufacturing, project areas and business leaders; Opportunity to further build a unified, measurable and high-quality support and service operation

Job Responsibility

  • Professional and operational management of SLA, RMA, technical support , and internal service and repair areas
  • Management of the support team, technical support operations and internal service processes
  • Overseeing the handling of customer inquiries, bug tickets, complaints, escalations and warranty cases
  • Track SLA commitments, response times, resolution times, and service levels
  • Development of RMA, inspection, repair and warranty processes
  • Liaising with development, production, project, product management and sales areas
  • Systematization and channeling of customer feedback, recurring errors and product experiences
  • Support for the preparation, review and clarification of product documentation
  • Support and service KPIs, reports and management decision-making materials preparation
  • Continuous improvement of support and service operations

Requirements

  • You have a higher technical education or equivalent, and have management experience in a complex technological environment
  • You have several years of management experience in technical support , service management, service, RMA or technical customer support
  • You have a conversational command of English, both spoken and written.
  • You have excellent communication skills in both Hungarian and English.
  • You understand the support and operational processes related to complex technological systems
  • Are you able to connect customer-side experience with development, manufacturing and product management operations
  • You have a strong technical affinity and a systems approach
  • It is characterized by a process-oriented, structured and measurable management mindset
  • As a leader, you are decisive, collaborative and solution-oriented
  • Degree in electrical engineering, computer science, mechanical engineering or transportation engineering
  • Experience in managing SLA-based international customer support operations
  • Experience in managing RMA, warranty or repair processes
  • Experience in an industrial, technology or B2B environment
  • Knowledge of ANPR/LPR, ITS, access control , port automation , camera systems or similar technology areas
  • ITIL, service management or quality management background
  • Experience supporting or operating complex technology ecosystems

Nice to have

  • Degree in electrical engineering, computer science, mechanical engineering or transportation engineering
  • Experience in managing SLA-based international customer support operations
  • Experience in managing RMA, warranty or repair processes
  • Experience in an industrial, technology or B2B environment
  • Knowledge of ANPR/LPR, ITS, access control , port automation , camera systems or similar technology areas
  • ITIL, service management or quality management background
  • Experience supporting or operating complex technology ecosystems
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