Support Resilience Team Lead Job at DELIVER (Manchester)

Custody Support - Application Support Technical Lead - Vice President

Team/Role Overview: The person would be a part of the Custody Support team suppo...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Practical problem solving and strategic thinking skills
Demonstrated leadership, interpersonal skills and relationship building skills
Service oriented attitude
Ability to work in a fast-paced environment
Experience working or leading requirement gathering efforts for multiple large development projects at one-time
Proficient using basic technical tools and systems
Good interpersonal and communication skills
Blockchain and Crypto Currency Technology Fundamentals Understanding of distributed ledgers, consensus mechanisms, and cryptographic principles as they apply to digital asset custody and settlement workflows
Cloud and Distributed Technology Support Experience Experience in supporting target technology stacks such as ECS, OpenShift, and microservices at L2/L3 level in distributed, cloud-native environments
Site Reliability Engineering (SRE) Hands-on experience with modern observability, monitoring tools, automation tools, and resiliency management — including Open Telemetry, Grafana, and Google Cloud Observability (GCO)

Job Responsibility

Lead a team of technical experts for the new product offering - Digital Custody Assets
Partner with multiple technology teams to ensure appropriate integration of functions to meet goals
identify and define necessary system enhancements
analyze existing system logic, identify problems
and recommend and implements solutions
Performing Incident/Outage Management, pro-actively collaborate with Development and Infrastructure partners to identify and remediate stability risks, and engage in crisis management and cross region handholding of issues
Investigation of incidents reported across a range of applications within our Custody Digital Assets and Settlements applications
Engagement with ITIL processes including Major Incident management, problem management, change management etc
Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams
Experience in performing resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and Application component level resiliency tests

What we offer

27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources
Hybrid working model (up to 2 days working at home per week)

Fulltime

New

Bilingual Customer Service Team Lead

Are you a people-first leader with a passion for coaching, collaboration, and cu...

Location

Canada , Montreal

Salary:

55000.00 USD / Year

Randstad

Expiration Date

August 24, 2026

Requirements

1+ years in a supervisory role in a contact center or customer-facing environment
2+ years of hands-on customer service experience
English Proficiency (Intermediate level)
Strong communication and leadership skills with a passion for mentoring others
Empathy, resilience, and the ability to resolve challenges calmly and effectively
Tech-savvy with solid MS Office knowledge
experience with Five9, Verint, and Salesforce is a strong asset
Highly organized, adaptable, and comfortable leading in a fast-paced, high-volume setting

Job Responsibility

Supervise, train, and support a high-performing customer service team
Provide ongoing coaching, feedback, and performance management
Handle escalated customer inquiries and assist in troubleshooting complex issues
Partner with Quality Assurance and Workforce Planning to meet KPIs and service levels
Monitor and report on performance metrics, productivity, and customer satisfaction
Support process improvements and identify training needs with a proactive approach
Manage scheduling, time-off requests, and shift coverage to ensure operational efficiency
Participate in special projects and team-building initiatives

What we offer

2 weeks of paid vacation in the first year
Comprehensive health coverage (medical, dental, vision) at 100% employer-paid
Coverage starts upon hire – no waiting period
5 paid sick/personal days per year
Access to an Employee Assistance Program (EAP)

Fulltime

New

Bilingual Customer Service Team Lead

Are you a people-first leader with a passion for coaching, collaboration, and cu...

Location

Canada , Montreal

Salary:

50000.00 - 55000.00 USD / Year

Randstad

Expiration Date

August 16, 2026

Requirements

1+ years in a supervisory role in a contact center or customer-facing environment
2+ years of hands-on customer service experience
Bilingual in English and French (spoken and written)
Strong communication and leadership skills with a passion for mentoring others
Empathy, resilience, and the ability to resolve challenges calmly and effectively
Tech-savvy with solid MS Office knowledge
experience with Five9, Verint, and Salesforce is a strong asset
Highly organized, adaptable, and comfortable leading in a fast-paced, high-volume setting

Job Responsibility

Supervise, train, and support a high-performing customer service team
Provide ongoing coaching, feedback, and performance management
Handle escalated customer inquiries and assist in troubleshooting complex issues
Partner with Quality Assurance and Workforce Planning to meet KPIs and service levels
Monitor and report on performance metrics, productivity, and customer satisfaction
Support process improvements and identify training needs with a proactive approach
Manage scheduling, time-off requests, and shift coverage to ensure operational efficiency
Participate in special projects and team-building initiatives

What we offer

2 weeks of paid vacation in the first year
Comprehensive health coverage (medical, dental, vision) at 100% employer-paid
Coverage starts upon hire – no waiting period
5 paid sick/personal days per year
Access to an Employee Assistance Program (EAP)

New

Bilingual Customer Service Team Lead

Are you a people-first leader with a passion for coaching, collaboration, and cu...

Location

Canada , Ottawa

Salary:

50000.00 - 55000.00 USD / Year

Randstad

Expiration Date

August 16, 2026

Requirements

1+ years in a supervisory role in a contact center or customer-facing environment
2+ years of hands-on customer service experience
Bilingual in English and French (spoken and written)
Strong communication and leadership skills with a passion for mentoring others
Empathy, resilience, and the ability to resolve challenges calmly and effectively
Tech-savvy with solid MS Office knowledge
experience with Five9, Verint, and Salesforce is a strong asset
Highly organized, adaptable, and comfortable leading in a fast-paced, high-volume setting

Job Responsibility

Supervise, train, and support a high-performing customer service team
Provide ongoing coaching, feedback, and performance management
Handle escalated customer inquiries and assist in troubleshooting complex issues
Partner with Quality Assurance and Workforce Planning to meet KPIs and service levels
Monitor and report on performance metrics, productivity, and customer satisfaction
Support process improvements and identify training needs with a proactive approach
Manage scheduling, time-off requests, and shift coverage to ensure operational efficiency
Participate in special projects and team-building initiatives

What we offer

2 weeks of paid vacation in the first year
Comprehensive health coverage (medical, dental, vision) at 100% employer-paid
Coverage starts upon hire – no waiting period
5 paid sick/personal days per year
Access to an Employee Assistance Program (EAP)

Fulltime

New

Senior Support Resilience Representative

Join us in our mission to transform the way people shop and eat, where impact, i...

Location

United Kingdom , Manchester

Salary:

Not provided

DELIVER

Expiration Date

Until further notice

Requirements

Proven experience in an email or chat-based Customer Service, Operations, or marketplace environment
Strong multilingual capability, with professional proficiency in written and spoken English, plus fluency in French, Italian, or Dutch
Demonstrated ability to mentor others, with a collaborative mindset and an eagerness to help junior team members develop
High adaptability and strong problem-solving skills, with a track record of making fair, independent decisions across diverse and complex case types
Data curiosity and analytical skills, including a comfortable working knowledge of Excel or Google Sheets to identify trends
Excellent organizational and communication skills, allowing you to prioritize high-volume workloads in a fast-paced environment
Operational flexibility, with the absolute commitment to working a schedule that includes regular weekend days and Bank Holiday coverage from our Manchester office

Job Responsibility

Deliver multi-functional surge support by seamlessly flexing across Insurance validations, Reviews, and Payments queries based on real-time marketplace demand
Resolve complex, escalated rider cases via email, applying sound judgment to make fair, well-reasoned decisions in line with internal policies
Mentor and support junior representatives, providing day-to-day guidance on advanced cases to accelerate their growth and development
Drive operational continuous improvement by identifying recurring trends, updating training materials, and feeding insights back to the Team Lead
Own performance against core targets, consistently meeting defined SLA, productivity, and quality benchmarks across all three major workflows
Collaborate with internal stakeholders and support cross-functional teams within the Rider Services Centre on an ad hoc basis to ensure alignment

What we offer

Competitive and comprehensive compensation and benefits package
Equity
Free Deliveroo Plus: free delivery and access to special offers
Team lunches from the best local restaurants
25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
One day of paid leave per year to volunteer with a registered charity
Funded single cover healthcare on our core plan, with the option to add family members at own cost
On-site gym (HQ), discounted external gym membership
Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments

Fulltime

Vp Gtsm Clientman Tribe And Singapore Support Lead

Join Barclays as a VP GTSM Clientman Tribe and Singapore Support Lead role, wher...

Location

India , Pune

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

13 years of L2/L3 Application Support Experience is Must
ITIL v3 or above foundation certified
proven ability to lead end to end Run the Bank (RtB) services across complex, business critical application estates, ensuring stability, availability, and operational excellence
deep expertise in Incident, Problem, Change, Release, and Major Incident Management, with a demonstrated ability to mature service processes from reactive to proactive models
strong capability in service resilience, disaster recovery, system recovery planning, and regulatory resilience testing (including assurance, audits, and evidence based controls)
ability to engage credibly with senior technology leaders, CIOs, and business stakeholders, translating service risks and performance into clear, outcome focused narratives
experience establishing and operating robust governance models covering risk, controls, regulatory commitments, compliance, and audit readiness within a regulated enterprise environment
demonstrated leadership in driving observability, automation, and GenAI enabled service management to reduce toil, improve MTTR, and enhance service predictability
ability to lead, inspire, and transform large, geographically distributed teams, including capability uplift, talent development, succession planning, and modern skill adoption
roles requires working pattern to support Singapore business hours and rotational on-call availability

Job Responsibility

Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients
develop the support model and service offering to improve the service to customers and stakeholders
execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency
actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Fulltime

Credit Risk Support Lead- SRE

Join Barclays as a Credit Risk Support Lead- SRE role, where to effectively moni...

Location

India , Pune

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

14+ years’ experience in production support
High energy, hands-on and results & goal-oriented
Expertise in log debugging, root cause analysis and troubleshooting live issues
Experience on observability tools like ESaaS, AppD / ITRS , Netcool
Experience in data analysis to identify underlying themes impacting stability, performance, and customer experience
Ensures and promotes ITIL best practices for Incident, Problem, Change, Release management (including managing and running triages, conducting root cause analysis, post incident reviews etc)
Strong Credit Risk business knowledge
Negotiate SLAs/OLAs with customer and other support elements
Business (IT) Continuity Management
KPI reporting and monitoring

Job Responsibility

Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Fulltime

Specialty Pharmacy Team Lead - Pharmacist

Are you a confident, clinically strong Pharmacist ready to take the reins of a h...

Location

Canada , Edmonton

Salary:

120000.00 - 130000.00 USD / Year

Randstad

Expiration Date

July 17, 2026

Requirements

Licensure: B.Sc. Pharmacy degree (or higher) and current registration in good standing with the Alberta College of Pharmacy (ACP)
Leadership Potential/Experience: Previous experience leading a team of 5-10+ peers, or a demonstrated track record of accountability, process improvement, and sound judgment in a senior staff role
Resilience & Temperament: Must be capable of managing high pressure, tight deadlines, and complex team dynamics without getting rattled
Clinical Excellence: Strong, up-to-date clinical knowledge with the ability to 'self-correct' and solve problems independently
Job Stability: We are looking for a candidate with a history of tenure (staying at sites for several years) rather than short-term job hopping
APA Designation: Additional Prescribing Authority is strongly preferred
Specialty Experience: Background in specialty pharmacy, hospital, or complex clinical settings is preferred
Management Ambition: A specific desire to continue to grow

Job Responsibility

Leadership & Operations (approx. 50%): Team Supervision: Directly supervise and mentor a team of 10-15 Pharmacists Registered Pharmacy Technicians, ensuring a culture of accountability and respect
Workload Management: Monitor workflow distribution to ensure fairness across the team
you will be responsible for ensuring no single pharmacist is overburdened
Process Improvement: Identify workflow gaps and implement solutions to optimize high-volume specialty operations
Conflict Resolution: Handle personalities and operational pressure with a steady, professional temperament
Mentorship: Lead by example to support the professional development of your direct reports
Clinical & Pharmacy Practice (approx. 50%): Advanced Clinical Assessments: Perform CACP-style patient assessments, review lab results, and monitor for complex drug interactions
Expanded Scope: Actively utilize Alberta's expanded scope of practice (APA) to renew prescriptions, adapt dosages, and perform initial prescribing where appropriate
Specialty Counseling: Provide high-touch, detailed counseling to patients regarding specialty medications
Documentation: Ensure all clinical documentation meets rigorous standards for insurance audits and regulatory compliance

What we offer

Permanent & Secure: A full-time, direct-hire permanent role with a leading healthcare organization
Comprehensive Benefits (Day 1): Access to a tiered benefits program starting on your very first day
Generous Vacation & Paid Time Off Policy
Competitive base salary plus an attractive annual performance bonus
RRSP Program with competitive matching policy
Stock Purchase Plan with the opportunity to purchase shares at a significant discount
Career Pathway: Strong opportunity for career growth

Fulltime

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Support Resilience Team Lead

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