Support Resilience Representative Job at DELIVER (Manchester)

Senior Support Resilience Representative

Join us in our mission to transform the way people shop and eat, where impact, i...

Location

United Kingdom , Manchester

Salary:

Not provided

DELIVER

Expiration Date

Until further notice

Requirements

Proven experience in an email or chat-based Customer Service, Operations, or marketplace environment
Strong multilingual capability, with professional proficiency in written and spoken English, plus fluency in French, Italian, or Dutch
Demonstrated ability to mentor others, with a collaborative mindset and an eagerness to help junior team members develop
High adaptability and strong problem-solving skills, with a track record of making fair, independent decisions across diverse and complex case types
Data curiosity and analytical skills, including a comfortable working knowledge of Excel or Google Sheets to identify trends
Excellent organizational and communication skills, allowing you to prioritize high-volume workloads in a fast-paced environment
Operational flexibility, with the absolute commitment to working a schedule that includes regular weekend days and Bank Holiday coverage from our Manchester office

Job Responsibility

Deliver multi-functional surge support by seamlessly flexing across Insurance validations, Reviews, and Payments queries based on real-time marketplace demand
Resolve complex, escalated rider cases via email, applying sound judgment to make fair, well-reasoned decisions in line with internal policies
Mentor and support junior representatives, providing day-to-day guidance on advanced cases to accelerate their growth and development
Drive operational continuous improvement by identifying recurring trends, updating training materials, and feeding insights back to the Team Lead
Own performance against core targets, consistently meeting defined SLA, productivity, and quality benchmarks across all three major workflows
Collaborate with internal stakeholders and support cross-functional teams within the Rider Services Centre on an ad hoc basis to ensure alignment

What we offer

Competitive and comprehensive compensation and benefits package
Equity
Free Deliveroo Plus: free delivery and access to special offers
Team lunches from the best local restaurants
25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
One day of paid leave per year to volunteer with a registered charity
Funded single cover healthcare on our core plan, with the option to add family members at own cost
On-site gym (HQ), discounted external gym membership
Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments

Fulltime

Philanthropy Development Officer

Are you passionate about building meaningful relationships and making a real dif...

Location

United Kingdom , Welwyn Garden City

Salary:

28000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent communicator with strong written and verbal skills
Confident building relationships with a wide range of people
Organised, proactive, and able to manage multiple priorities
Passionate about delivering excellent supporter stewardship
Creative, resilient, and motivated to help grow income
Committed to the values and mission of hospice care

Job Responsibility

Supporting relationships with existing and prospective major donors and supporters
Researching and preparing applications to trusts & foundations
Helping to identify and engage new community audiences
Supporting fundraising income targets and pipeline management
Working collaboratively across teams to gather stories, impact information, and develop supporter materials
Maintaining accurate records using Raiser's Edge CRM
Representing the hospice at events and engagement activities where appropriate

What we offer

27 days holiday plus bank holidays
Pension and life assurance schemes
Employee Assistance Programme for health and wellbeing support
Cycle to work scheme
Health Service Discounts
Refer a friend bonus

Parttime

Philanthropy Development Officer

We are looking for a motivated and personable Philanthropy & Development Officer...

Location

United Kingdom , Welwyn Garden City

Salary:

28000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent communicator with strong written and verbal skills
Confident building relationships with a wide range of people
Organised, proactive, and able to manage multiple priorities
Passionate about delivering excellent supporter stewardship
Creative, resilient, and motivated to help grow income
Committed to the values and mission of hospice care

Job Responsibility

Support relationships with existing and prospective major donors and supporters
Research and prepare applications to trusts & foundations
Help identify and engage new community audiences
Support fundraising income targets and pipeline management
Work collaboratively across teams to gather stories, impact information, and develop supporter materials
Maintain accurate records using Raiser's Edge CRM
Represent the hospice at events and engagement activities where appropriate

What we offer

27 days holiday plus bank holidays
Pension and life assurance schemes
Employee Assistance Programme for health and wellbeing support
Cycle to work scheme
Health Service Discounts
Refer a friend bonus

Parttime

Client Care Representative

As a Client Care Representative (CCR), you will play a critical role as the prim...

Location

Australia , Jindalee

Salary:

34.24 - 35.79 AUD / Hour

Animal Emergency Australia

Expiration Date

Until further notice

Requirements

Veterinary industry experience or studying vet med/vet nursing
Proven customer service experience with a focus on empathy and professionalism
Resilient, quick-thinking, and capable of thriving in a high-pressure environment
Personal mode of transport (essential for shift work)
Flexible availability Monday to Sunday, including weekends, public holidays, evenings, nights and early mornings

Job Responsibility

Providing exceptional care to clients and pets, including triaging pets on arrival
Communicating updates about pets to clients and addressing their queries
Collaborating with the team regarding updates, patient needs, and financial details
Assisting clients with financial transactions and insurance claims
Managing cash handling and daily reconciliations
Performing administrative duties that support the clinic’s operations

What we offer

$34.24 (increasing to $35.79 after training period) + penalties
Australia’s largest employee-owned veterinary group
Fitness passport
Pet well-being discount on treatments and products
Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
Access to our Employee Assistance Program (psychology, nutrition, sleep)
The opportunity to transfer across the company to fulfil your further career aspirations (We promote and recruit from within!)
Fully stocked snack cupboards and regular food deliveries
Work-life harmony with flexible roster structures and work arrangements

Parttime

Partner Success Representative

As Partner Success Representative, you will be part of our Parking BU, deliverin...

Location

Italy , Rome, Milan

Salary:

Not provided

Arrive

Expiration Date

Until further notice

Requirements

1 to 3 years of work experience in a similar role (e.g., Customer Success, Technical Support, or B2B Corporate Support)
Previous experience collaborating effectively across different internal departments
Excellent verbal and written communication skills in Italian (local language) and proficiency in English
Customer-Centric: Excellent customer relationship management skills with a strong, genuine interest in helping people
Organized: Strong planning and self-management skills. Proven involvement in project management is highly appreciated
Analytical: Good analytical skills with the ability to interpret data and identify actionable patterns
Adaptable: High resilience, positive attitude towards change, and strong change management skills
Tech-Savvy: A high level of technical understanding regarding system integrations
Knowledge of XML or JSON is highly desirable
Familiarity with Google Workspace (G Suite) is advantageous

Job Responsibility

Provide an excellent operational experience to both new and existing partners
Implement standard core products and services according to specific client specifications
Manage the configuration, release, and ongoing maintenance of our core software solutions
Conduct quality assurance and testing of our products and services, always striving for continuous improvement
Oversee the order, review, and roll-out of operational signage
Collaborate cross-functionally with various Teams and Business Units (main stakeholders include Account Managers, Operations, Marketing, and R&D)
Work actively within the CRM system to manage orders and requests, ensuring high data quality and accuracy

Fulltime

Emergency Technical/Customer Service Representative

When disasters strike, every moment matters. We are seeking empathetic, customer...

Location

United States , Nashville

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent required
Additional education or training in a technical or related field is an advantage
Minimum of 1 year experience in customer service, technical support, help desk, call center, or similar roles
Prior experience handling inbound customer calls is preferred
Experience supporting customers in urgent, high-pressure, or crisis-related situations is an advantage
Strong proficiency in web-based applications and standard computer systems is required
Strong commitment to service during urgent and high-impact situations
High level of empathy, patience, and active listening, especially during distressing interactions
Ability to remain calm, focused, and professional in fast-moving and high-stress environments
Strong critical thinking and rapid problem-solving skills under pressure

Job Responsibility

Serve as the first point of contact for customers seeking support related to disaster response and recovery services
Handle inbound calls while delivering exceptional customer service and demonstrating empathy, patience, and professionalism
Assist customers with navigating online platforms, applications, and support systems
Troubleshoot basic technical and account-related issues using available tools, knowledge bases, and FAQs
Manage help desk software and ticketing systems
Accurately document customer interactions, resolutions, and follow-up actions
Research customer inquiries using internal resources and documentation
Provide information regarding programs, services, and available support options
Escalate complex technical issues or sensitive situations to Tier 2 Support when appropriate
Stay current on operational updates, process changes, and disaster response procedures

Legal Operations Manager

This role will work closely with the Shakespeare Martineau brand MD to take resp...

Location

United Kingdom , Birmingham

Salary:

Not provided

Shakespeare Martineau

Expiration Date

Until further notice

Requirements

Previous strong experience of legal operations management within law firms: such as practice manager role and responsibilities
Awareness of legal operational compliance requirements
Execution focused, driven and comfortable 'juggling' competing priorities
Excellent communication skills and strong attention to detail
A willingness to learn, combined with a pro-active, solution focused approach to drive results
High degree of drive, self-motivation, and resilience. A 'can do' attitude, able to make things happen
Always committed to delivering the best possible outcome to clients and stakeholders
Willingness to be flexible, performing additional ad-hoc responsibilities deemed commensurate with the role and being alert to changing accountabilities as the brand's needs change
Be engaging and a strong influencer, able to bring colleagues on board with new ideas and initiatives, including at senior stakeholder level
A completer/finisher with a strong focus on getting things done

Job Responsibility

Working with the MD to take responsibility for various BAU operational matters as they arise, acting as a trusted partner on key priorities and ad hoc initiatives
Taking the lead on discrete projects linked to the day to day operations of the Brand - to deliver improvements as needed, including the design/improvement and implementation of processes across areas such as Finance, Risk & Compliance, IT & Legal Technology and People
Ensuring projects are delivered efficiently and cost effectively, with a focus on scalability and continuous improvement
Reporting on project progress to SHMA MD and Leadership team, including contributing to regular operational updates and communications across various channels
Liaising and collaborating with individuals across SHMA and Ampa where needed, building strong relationships with central group teams (e.g. Finance, IT, Risk, People team) to ensure effective delivery
Providing operational support to the SHMA brand MD, where needed
Acting as the point of escalation for specific operational delivery – as agreed with the MD
Acting as a key point of contact for legal teams for escalating operational issues, providing troubleshooting and support and ensuring queries are seen through to resolution
Connecting stakeholders across the business, ensuring queries are directed efficiently and outcomes delivered
Working with Team Leaders to embed new processes and ways of working across the brand

What we offer

Agile working
Blended approach to where and how we work
Access to award-winning learning
Flexibility built on trust
Opportunities to collaborate across a diverse network of specialists

Fulltime

New

Sales Manager - HR Technologies

The Sales Manager plays a key role in driving the commercial success of HR Techn...

Location

United Kingdom , London

Salary:

Not provided

CloserStill Media

Expiration Date

Until further notice

Requirements

Proven success in B2B sales, ideally within events, media, technology or SaaS
Strong consultative selling and relationship-building skills
Experience using structured sales methodologies such as MEDDICC (or a willingness to become proficient)
Commercially astute with excellent negotiation skills
Organised with strong CRM discipline and pipeline management
Confident communicator with the ability to engage senior stakeholders
Self-motivated, resilient and driven to exceed targets
Comfortable working in a fast-paced, entrepreneurial environment.

Job Responsibility

Deliver and exceed personal revenue targets across exhibition space, sponsorship and other commercial opportunities
Generate new business through proactive prospecting and outbound activity
Grow existing customer accounts by identifying opportunities to increase value and long-term partnership
Build and maintain a healthy pipeline through consistent sales activity
Respond to all inbound enquiries quickly and professionally
Maintain accurate CRM records, forecasting and pipeline management
Use the MEDDICC qualification methodology to qualify opportunities and guide sales conversations
Develop insight-led sales stories using customer research, market intelligence and event data
Understand customer objectives before presenting tailored commercial solutions
Demonstrate value throughout the sales process, protecting margin by selling outcomes rather than discounting

Fulltime

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Support Resilience Representative

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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