Support Quality Specialist, Snappr

Snappr

Location:
Philippines, Metro Manila

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Support Quality Specialist, you will be challenged to perform quality audits and find out areas of improvement for our team, while doing deep-dive analyses to find trends and root causes of errors to give feedback on agent performance. Your impact on elevating the performance of our operations team will be the lifeblood that powers Snappr’s explosive growth and enables our consumers and enterprise clients to access on-demand photography worldwide.

Job Responsibility:

monitor communications across email, phone, chat, and any other future support channels to identify areas for improvement
provide quality intelligence to help managers optimize support logic
provide insights to the training team to bridge the knowledge gap
report on weekly quality metrics
Identify root causes and improvement opportunities in training, process and policies
hustle - take ownership of Snappr's growth and do whatever it takes to get the job done

Requirements:

proficiency in written and spoken English
at least 2 years of experience in quality assurance
great spreadsheet skills to analyze data and manage projects
a 'let's get it done' mindset
the ability to balance attention to detail with swift execution

What we offer:

competitive Salary
Php 1.5-2K/month transportation allowance
day 1 HMO (w/ 2 free dependents)
meals provided daily + free coffee and snacks
20 days of paid time off
company Equity
great workspace in Ortigas CBD

Additional Information:

Job Posted:
June 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Support Quality Specialist