Support Quality Review Specialist Job at Trimble Inc. (Westminster)

Customer Support Specialist - Quality

The Quality Assurance Analyst, Customer Support is accountable for evaluating th...

Location

United States , Peachtree Corners; Oklahoma City; Minneapolis; Brentwood; Austin

Salary:

Not provided

ResMed

Expiration Date

Until further notice

Requirements

Minimum 3 years working in SaaS customer service, or call center environment with interactions with customers
Experience in HME, Home health or healthcare industry
Knowledge of customer support best practices
Proven track record of analytical skills
Proven ability to work independently
Ability to work in fast paced, collaborative, customer-focused environment
Possess a passion for customer service and exceeding goals
Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner while mentoring peers
Proficiency with Microsoft Office Suite (Outlook, Word, and Excel)
Must be a quick learner, self-directed, motivated, and have strong dedication and commitment level to the tasks at hand

Job Responsibility

Maintain Support quality standards
Monitor and review inbound and outbound calls, email, chat and social media responses against the Company’s support quality standards
Identify and address potential customer interaction issues
Provide positive feedback when applicable to acknowledge and reward the behavior
Contribute to the team culture in a positive manner
Be an advocate for the customer and for the team
Be an ally of the support representatives, a partner committed to supporting them and helping them succeed
Contribute to a culture where goals are attainable, and targets are met
Must have a strong understanding of the complex tasks within the support representative job function
Maintain a thorough knowledge of all company policies, especially those that affect call-taking metrics or performance standards

Fulltime

Quality Assurance Specialist - Manufacturing Support

Serve as Quality Assurance Specialist responsible for Plant Quality Assurance (P...

Location

United States of America , Holly Springs

Salary:

104287.35 - 141094.65 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

High school diploma / GED and 10 years of Quality, Manufacturing, Process Development or Process Engineering experience OR Associate’s degree and 8 years of Quality, Manufacturing, Process Development or Process Engineering experience OR Bachelor’s degree and 4 years of Quality, Manufacturing, Process Development or Process Engineering experience OR Master’s degree and 2 years of Quality, Manufacturing, Process Development or Process Engineering experience OR Doctorate degree

Job Responsibility

Provide Quality oversight to ensure that Operations’ products are manufactured, tested, stored, and distributed according to current Good Manufacturing Practices (cGMP), Good Distribution Practices (GDP) and other applicable regulations
Ensure that facilities, equipment, materials, organization, processes, and procedures comply with applicable regulations and Amgen requirements relating to Good Manufacturing Practices, Good Documentation Practices, Safety, and other controls
Perform review and approval of cGMP processes, procedures, documents and records, including but not limited to Batch Production Records, Deviations, work-orders, Change Controls and Corrective Action/Preventative Actions (CAPA)
Author/review/approve quality documents, such as SOPs, user requirements, risk assessments, training materials, engineering documents, automation documents, environmental qualification protocols/reports, validation protocols/reports
Oversee and provide guidance during on-the-floor analytical testing
Ensure that production records and testing results are complete, accurate, and documented according to written procedures and cGMP requirements
Ensure that changes that could potentially impact product quality are assessed according to procedures
Ensure that deviations from established procedures are investigated and documented per procedures
Alert senior management of quality, compliance, supply and safety risks
Provide project management support, leading efforts to drive timely achievement of tasks and develop strategies for system implementation

Fulltime

Sr. Quality Specialist, Supplier Quality

Carex is partnering with a Pharmaceuticals industry partner to identify a Suppli...

Location

United States , Madison

Salary:

Not provided

Carex Consulting Group

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a scientific field
Minimum of 8 years of experience in pharmaceutical or biotechnology quality, including at least 4 years in supplier quality
Strong knowledge of FDA, EMA, ICH, GxP, and GDP regulations
Experience managing supplier quality systems, including SCARs and change notifications
Excellent communication skills with the ability to collaborate across diverse teams and external partners
Strong attention to detail, organizational skills, and a proactive problem-solving mindset
Experience with electronic document management systems in regulated environments preferred
Proficiency with Adobe Acrobat, Microsoft Office, DocuSign, and SmartSheet preferred
Ability to work independently, manage priorities, and operate effectively in a fast-paced environment
Strong interpersonal, verbal, and written communication skills with a professional approach to external interactions

Job Responsibility

Manage Supplier Corrective Action Requests (SCARs) and Supplier Change Notifications (SCNs), ensuring timely assessment, resolution, and effectiveness
Guide and coach stakeholders on SCAR and SCN processes to promote consistency and strengthen quality culture
Support cross-functional evaluation of supplier changes and corrective actions, including impact assessments and follow-up activities
Oversee quality agreement lifecycle management, including drafting, reviewing, approving, and maintaining compliance with periodic reviews
Assist in establishing and tracking Supplier KPIs and contribute to Quality Management Reviews and Business Review meetings
Maintain current knowledge of regulatory requirements and compliance expectations related to drug development
Author, review, and maintain procedural documentation such as SOPs, work instructions, policies, and forms
Support regulatory inspections as a subject matter expert
Ensure compliance with cGMP, 21 CFR, USP, EP, and ICH standards
Perform additional responsibilities aligned with the role as needed

Fulltime

Sr. Quality Specialist, Clinical Quality

Baptist Health is hiring a Sr. Quality Specialist to join the Quality team. This...

Location

United States , Jacksonville Beach

Salary:

Not provided

Baptist Health (Florida)

Expiration Date

Until further notice

Requirements

Bachelor's Degree - Nursing
3-5 Years Clinical Nursing Experience Required
1-2 years Healthcare Quality Required
Basic Life Support (BLS) Required
Licensed Registered Nurse Required
Must be a registered nurse

Job Responsibility

Oversees and/or works in tandem with facility-based quality improvement program team and leaders
Establishes facility quality procedures, standards, and specifications
assesses needs and compliance
Advances novice quality team members to proficient quality team leaders through ongoing mentorship, communication, and support
Aligns with the National Association of Healthcare Quality's 8 domains for healthcare quality competency
Actively engages in healthcare quality development through competence and continued learning
Collaborates with Facility Leaders to promote and incorporate healthcare quality objectives into the strategic operating practices through professional communication and relationship building
Interacts and establishes relationships with System Leadership and Boards in partnership with Advanced Quality Team Members
Adopts and utilizes performance improvement frameworks and methodologies to lead projects and change management at the local facility level
Begins leading and/or co-leading projects and/or committees at the healthcare system level

Fulltime

Technical & Quality Centre Quality Product Analysis Specialist

The Quality Product Analysis Specialist plays a critical role within the Technic...

Location

United Kingdom , Rotherham

Salary:

Not provided

NAPA Auto Parts

Expiration Date

Until further notice

Requirements

Proven Experience: Ideally 3–5 years as a senior technician or diagnostic specialist in a high-volume garage, remanufacturing environment, or warranty inspection role
Certification: Level 3 Automotive Technician qualification or equivalent (e.g., IMI or City & Guilds)
Failure Analysis Training. Warranty Training: Experience or formal training related to warranty claim evaluation and processing preferred
Multi-System Mastery: Deep mechanical knowledge of modern vehicle and electronic systems
Electrical Proficiency: Ability to read electrical schematics and use multimeters or oscilloscopes to test rotating electrics and electronic sensors
Software Literacy: Comfortable with PC-based diagnostic software, CRM portals, warranty management systems, and standard office tools (e.g., Microsoft Word/Excel)
Precision Measurement: Skilled with precision tools such as micrometers, vernier calipers, and dial indicators for checking tolerances and shaft play
Warranty & Compliance Knowledge: Understanding of warranty policies, claim processing procedures, and applicable regulatory standards
Analytical Thinking: Logical, detective-like mindset adept at solving complex diagnostic puzzles that other technicians may overlook
Attention to Detail: Precision in inspecting fracture surfaces, wear patterns, and minute electrical deviations

Job Responsibility

Component Inspection: Conduct detailed physical and functional inspections on a wide range of components including turbos, braking systems, suspension units, clutches, and rotating electrics (alternators/starters)
Diagnostic Testing: Operate specialised test equipment (e.g., vacuum testers, electronic actuator testers, battery/alternator analysers, brake DTV machines, and brake caliper testers) to verify part performance against factory specifications
Root Cause Analysis: Investigate and determine the underlying cause of failure (e.g., carbon buildup, oil starvation, electrical surges, installation errors) to support warranty claim evaluations
Warranty Claim Assessment: Review and assess warranty claims in accordance with company policies, determining validity and identifying potential manufacturing or usage defects
Digital Reporting & Documentation: Utilise computer systems to log findings, upload digital photos of defects, generate professional inspection and warranty evaluation reports, and maintain accurate records for claim processing
Quality & Compliance: Maintain a clean, organised laboratory/testing environment ensuring all test equipment is in safe and calibrated working order. Ensure inspections comply with company standards and relevant regulatory requirements
Cross-Functional Communication: Collaborate closely with warranty administration, customer service, and re manufacturing teams to share findings, explain technical details, and support timely claim resolution

What we offer

We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement

New

QMS Support Specialist

SRG are working with a leading pharmaceutical company who have a 6 month contrac...

Location

United Kingdom , Harlow

Salary:

16.00 - 19.00 GBP / Hour

SRG

Expiration Date

Until further notice

Requirements

Experience working within a regulated environment (e.g. GMP, pharmaceutical, or life sciences)
Strong attention to detail with a focus on documentation accuracy and data integrity
Experience using document management systems (e.g. Veeva, TrackWise, or similar)
Proficiency in Microsoft Office tools, particularly Excel, Word, and PowerPoint
Ability to manage large volumes of data and documentation effectively
Strong organisational skills with the ability to prioritise and meet deadlines

Job Responsibility

Support the creation, formatting, and maintenance of controlled quality documentation (e.g. SOPs, reports, logs)
Manage document lifecycle activities, including version control, uploads, and archiving within electronic systems
Perform structured searches and retrieval of documentation to support audits, inspections, and internal reviews
Collate and organise quality-related data, producing reports and trackers to support governance and oversight
Provide coordination and administrative support to quality-led projects, maintaining trackers and timelines
Assist with routine QMS activities such as document reviews, training record tracking, and audit readiness

New

Specialist Quality Assurance

Responsible for providing oversight and leadership for quality systems execution...

Location

Singapore , Singapore

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree OR Master's degree and 2 years of directly related experience OR Bachelor's degree and 4 years of directly related experience OR Diploma and 8 years of directly related experience
8 years related work experience (manufacturing, process development, or quality assurance) in the pharmaceutical / biologics industry with progressively increasing responsibility and demonstrated experience in project management, quality assurance, and quality systems.
Direct experience with bulk manufacturing of biopharmaceuticals/API preferred.
Demonstrated proficiency of written and verbal communication skills (including technical writing and presentations) with ability to communicate and collaborate effectively with technical and senior management staff.
Experience with regulatory audits and inspections
Problem solving skills with the ability to apply logic and assess data to reach decisions and solutions related to compliance and product quality.

Job Responsibility

Provide Quality oversight to plant operations, ensuring appropriate application and execution of GMP compliance requirements and Amgen Quality Management System in plant operations through phases of commissioning, process qualification, regulatory approval and market supply
Support routine GMP documentation review activities (e.g. electronic batch records, SOPs, logbooks, work orders, batch production reports and validation protocols etc.) and ensure key performance indicator met targeted metrics
Co-lead and support the deployment of Amgen quality systems, including management review, validation, change control and CAPA and ensure that the systems are managed in compliance with cGMP expectations
Participate in complex root cause investigations for deviations
Review and approve deviation investigations, change controls, and other quality records (with focus on highly complex records)
Provides Quality Assurance support in New Product Introduction (NPI) team
Coach site Quality Assurance professionals on resolution of complex problems
Participate in regulatory inspections, and interact directly with regulatory inspectors
Supporting other Quality Assurance initiatives/activities such as continuous improvement projects, supplier quality, stability program, product quality review, customer complaint investigation.

What we offer

Vast opportunities to learn and move up and across our global organization
Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Fulltime

Regulatory Support Specialist

Location

Taiwan , Taipei City

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Stakeholder management: demonstrated experience in a customer support, operations, regulatory, risk, or analytics role where you regularly worked with multiple stakeholders in different teams and with different perspectives
Strong data literacy and comfort working with spreadsheets and querying tools to pull, join, and sanity-check datasets for internal and external presentation
Excellent written communication skills, with the ability to translate technical and operational details into clear narratives that regulators and non-technical partners can understand
High attention to detail and a strong sense of ownership for data quality, documentation hygiene, and meeting deadlines, especially when responding to formal government requests
Comfort working in a fast-paced occasionally ambiguous environment, balancing multiple requests and priorities while following structured processes and escalation paths
Continuous improvement mindset: You proactively look for opportunities to Ability to thrive under pressure in a fast-paced, unstructured environment
Working proficiency in Mandarin and English. Note that you will be required to review Chinese-language regulatory correspondence and draft or quality-check responses, especially for Taiwan regulators. You will be expected to engage with internal stakeholders in both Mandarin and English.

Job Responsibility

Executional Excellence: Deliver outstanding operational outcomes in line with agreed service level agreements, while respecting our regulatory obligations
Maintain a high quality of output and attention to detail to ensure that tasks are accurate and complete on time
Data & Case Handling: Own monthly and periodic data provisions to regulators, ensuring data is accurate, timely, and aligned to agreed templates and automation flows.
Pull, reconcile, and quality-check data needed for audits and RFIs using internal data tools such as QueryBuilder, dashboards, and trackers.
Prepare first-draft written responses and supporting attachments for routine audits and requests
Support on-site or virtual audits by organising data packs, walking through operational flows, and capturing follow-up actions, with L4 or Legal acting as primary external lead
Subject Matter Expertise: Demonstrates a deep expertise in our regulatory and reporting requirements in Taiwan
has the ability to address agent inquiries and handle escalations to ensure regulatory compliance and meet SLA.
Operational Excellence: As the team's scope increases across the APAC region, you will play a key role in ensuring continuous improvement and seamless operations as the team scales
Drive improvements to efficiency, accuracy, scalability and robustness by proactively identifying areas for improvement

Fulltime

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Support Quality Review Specialist

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