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Support Platform Specialist

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Uber

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Location:
United States , Chicago, Illinois ▼

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

30.70 - 32.90 USD / Hour
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Job Description:

This is an exciting opportunity to join Uber’s Community Operations team within the Global Digital Experience division as a Program Specialist. We are looking for someone passionate about product operations and improving the support experience for our customers. We need a self-starter who can thrive in a collaborative culture across cross-functional teams in and outside of CommOps.

Job Responsibility:

  • Experimentation Design and Execution: Collaborate with regional product teams and markets’ stakeholders to design and implement experiments that test new features, improve customer experiences, enhance operational efficiency, and identify high ROI opportunities
  • Participate in the process to define experiment objectives, hypotheses, success metrics, and target user segments
  • and lead the development and execution of detailed project plans for experiment timelines, milestones, and deliverables
  • Platform Tech Dev Management: Partner with our product and engineering teams to create the necessary artifacts to track tech development towards meeting our milestones
  • Understand the impact of new platform features on Uber’s support ecosystem and other platforms, to surface concerns and blockers in a timely manner
  • Operational Excellence: Run analysis and develop insights on both quantitative and qualitative data about customer experience to influence the future of support
  • Manage processes end-to-end, ensuring successful execution at each stage and identifying opportunities for continuous improvement
  • Key areas of focus include but not limited to: experimentation planning, testing, communication, compliance tracking & collecting feedback
  • Execution tracking and Documentation: Play a key role in the maintenance and reporting of projects and deliverables on an ongoing basis by working with the stakeholders
  • Take ownership of creating and maintaining SOPs, trackers, and other operational resources, ensuring they are accurate and up-to-date
  • Stakeholder management: Build strong relationships and act as a key liaison between Product and markets’ teams to ensure alignment on experiment goals, priorities, and timelines
  • Proactively address stakeholder concerns or blockers to ensure seamless execution of experimentation initiatives
  • Communication: Coordinate and communicate product or experiment rollouts with large audiences across Product and CommOps teams
  • Prepare presentation materials to showcase experiment results and insights
  • Facilitate regular updates, meetings, and reviews through both written and synchronous communication channels

Requirements:

  • 2+ years of experience in project management, product operations, strategy, technology, or a related area
  • Strong project management skills: Proven ability to plan, execute, and track projects or experiments from initiation to completion
  • Demonstrated experience in managing timelines, milestones, and deliverables while balancing competing priorities and resources
  • Problem-solving: Ability to rapidly identify potential challenges and design, align, and implement solutions

Nice to have:

  • Product Planning and Rollout Operations: Knowledge of building and scaling products for a large base of users, including familiarity with experimentation methodologies (A/B testing, Pre/Post testing, etc)
  • Prioritise, Prioritise, Prioritise! Exceptional ability to manage multiple tasks and prioritize effectively
  • Attention to Detail: Experience working in a highly detail-oriented environment, demonstrating a high degree of diligence and accountability
  • Stakeholder management skills: Strong interpersonal skills with experience working across cross-functional teams
  • Strong analytical skills: Ability to collect, transform, and organize insights in order to draw conclusions, make predictions, and drive informed decision-making
  • Proficiency in SQL
  • The ability to query data using SQL and create dashboards on G sheets is a must-have
  • Familiarity with JIRA and similar tools
  • The ideal candidate has knowledge of product operations and management and wants to build amazing products for Uber
What we offer:
  • Eligible to participate in Uber's bonus program
  • May be offered other types of comp
  • Eligible to participate in a 401(k) plan
  • Eligible for various benefits

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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