CrawlJobs Logo

Support Operations Technical Program Manager

vastdata.com Logo

VAST Data

Location Icon

Location:
United States , RTP

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are seeking a highly skilled, dynamic, and motivated Technical Program Manager to join our Customer Support Operations team. In this role, you will be a technical resource responsible for leading and managing technical programs that enhance the efficiency and effectiveness of our customer support operations. You will collaborate closely with cross-functional teams including engineering, product management, and support to drive initiatives that improve our support processes, tools, and customer experience, working directly with all levels of the organization.

Job Responsibility:

  • Lead and manage technical support programs, helping to organize and track work via sprints or otherwise holding CS team members accountable for incremental progress
  • Manage prioritized projects outlined in the Customer Success roadmap
  • Collaborate with cross-functional teams ( including R&D, product management, and sales) to drive successful program adoption, KPIs and iterative improvements
  • Develop and maintain key performance indicators (KPIs) to measure the effectiveness of the programs you own
  • Provide regular reports and insights to senior management and the customer support team to communicate progress and blockers
  • Identify opportunities for process improvements within customer support and own follow-up where needed
  • Implement best practices to optimize efficiency, responsiveness, and overall customer satisfaction
  • Streamline and simplify manual and repeatable work for Customer Success team members and business partners who engage with us
  • Keep CS runbooks and SOPs up-to-date
  • Communicate between customer support and engineering teams
  • Engage with engineering and product management to be informed about product updates and new releases and how they impact internal processes and support enablement
  • Champion the voice of the customer within the organization, ensuring that customer feedback (and supportability) is integrated into product development and processes through the Problem Management program
  • Collaborate with the customer success team to proactively address customer needs and concerns by making sure that proposed changes are followed up on and implemented
  • Work closely with the customer support team, engineering teams, sales enablement and product management to develop and deliver technical training programs for customer support teams
  • Facilitate ongoing skill development and knowledge enhancement for support staff via 101, 201, and 301 programs, certifications, and new product and feature training

Requirements:

  • Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field
  • Minimum of 5 years of experience in technical program management or project management, preferably in a customer support or operations environment
  • Experience with support tools and technologies is highly desirable
  • Technical Acumen: Solid technical background with experience in data storage, software development, or IT operations is advantageous
  • Proven track record of successfully managing complex technical programs and projects
  • Demonstrated ability to structure and assess problems, execute high-level directives, and manage program impacts
  • Proven track record in program management, execution, change management, and cross-functional stakeholder management
  • Strong executive presence, communication, and facilitation skills, with experience engaging and partnering at all levels, including executives
  • Strength in researching, understanding, distilling, and communicating complex business issues, ideas, and analyzing business impact
  • Familiarity with/drive the Agile development and release methodologies, especially for the automation of business processes and improvements/redesigns
  • Ability to thrive in a culture of transparency and direct feedback

Nice to have:

  • Advanced degree or relevant certifications are a plus
  • Preferred: Enterprise software or high-tech industry experience is a plus
  • Preferred: Intermediate to Advanced experience with Salesforce (SFDC), Jira, Confluence
  • Preferred: Experience with agile methodologies and sprint planning

Additional Information:

Job Posted:
December 13, 2025

Employment Type:
Fulltime
Icon
VAST Data - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Support Operations Technical Program Manager

Technical Program Manager, AI Platform

Figma is growing our team of passionate creatives and builders on a mission to m...
Location
Location
United States , San Francisco; New York
Salary
Salary:
180000.00 - 308000.00 USD / Year
figma.com Logo
Figma
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of technical program management experience (or equivalent) in AI platform, AI research, and AI infrastructure
  • Understand how AI gets built and scaled: model evaluation loops, annotation pipelines, quota limits, and data versioning
  • Have hands-on experience running AI cost/capacity reviews, forecast planning, and vendor oversight. Deep understanding of model cost mechanics, including token burn, cache hit rates, latency, and quota limits
  • Comfort operating in high-ambiguity, high-velocity environments with exec visibility
  • Strong writing and communication skills — you bring structure, clarity, and momentum to complex technical programs
  • Bring a systems-thinking mindset to the AI delivery pipeline, and know where to tighten loops or increase speed
Job Responsibility
Job Responsibility
  • Own and drive programs supporting Figma’s AI platform — including annotation velocity, evaluation pipelines, and cost/capacity readiness
  • Partner with Infra and Finance to plan model scaling across providers: track token usage, forecast traffic, manage regional limits, optimize caching strategies, and reduce latency
  • Lead our internal AI Annotation Program: manage vendors and design annotators. Define task priorities, improve quality standards and increase annotator throughput
  • Support internal AIOps initiatives — model go/no-go decision making, monitor model behavior, prevent regressions, and ensure readiness across quality gates
  • Drive cross-functional execution of key AI-powered product features — coordinate scope, risks, comms, and launch checklists
  • Partner with Data Science to maintain and improve internal visibility: annotation metrics, token quotas, reliability dashboards, and evaluation timelines
What we offer
What we offer
  • equity to employees
  • health, dental & vision
  • retirement with company contribution
  • parental leave & reproductive or family planning support
  • mental health & wellness benefits
  • generous PTO
  • company recharge days
  • a learning & development stipend
  • a work from home stipend
  • cell phone reimbursement
  • Fulltime
Read More
Arrow Right

Senior Technical Program Manager – IT & Cyber Support

Barbaricum is hiring a Senior Technical Program Manager to support enterprise IT...
Location
Location
United States , Washington, DC
Salary
Salary:
Not provided
barbaricum.com Logo
Barbaricum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Active DoD Top Secret Clearance
  • 10+ years of technical program management in DoD environments
  • Bachelor’s degree in computer science, IT, information systems, or a related field
  • 8+ years in planning, directing, and managing complex IT projects and operations of similar nature
  • Possess one or more of the following certifications: GSLC, CCISO, CISSP, CISM, or CISA
Job Responsibility
Job Responsibility
  • Oversee IT and IA contract support staff and performance metrics
  • Lead project teams in Agile, CMMI, and ITIL environments
  • Manage implementation of RMF compliance, cybersecurity controls, and CC SRG adherence
  • Drive organizational change management and quality assurance processes
  • Serve as primary escalation and reporting point for technical and contractual issues
  • Ensure projects remain within scope, schedule, and compliance standards
Read More
Arrow Right

Manager, Technical Customer Support, Cloud

Palo Alto Networks is looking for an experienced enterprise support delivery man...
Location
Location
United States , Santa Clara
Salary
Salary:
130200.00 - 210575.00 USD / Year
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years in technical support
  • At least 2 years experience in a management OR lead role in a high-touch or white-glove support environment
  • Strong mentorship skills demonstrated through coaching engineers, setting ambitious goals, and driving performance improvements
  • Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines
  • Strong understanding of cloud security principles and best practices
  • Experience with cloud platforms such as AWS, Azure, or GCP
  • Broad technology experience, including knowledge of Kubernetes concepts such as pods, services, deployments
  • Working with container runtimes such as docker and containers
  • Experience with CI/CD processes (Jenkins, Azure DevOps, etc) container environments, security processes, cloud risk and compliance, and public clouds
  • Expertise in integrating with diverse technologies and vendor solutions such as SSO, SIEM, APIs, Container Registries
Job Responsibility
Job Responsibility
  • Lead daily operations of a team of Technical Support Engineers in line with the organizational goals and objectives
  • Provide customer support as a strategic differentiator for Palo Alto Networks, helping drive customer loyalty, reference ability and repeat business
  • Ability to achieve the customer satisfaction goals
  • Ensure that engineers have the resources and processes necessary to ensure success and performance through release cycles
  • Mature and experienced guidance and direction to the team to deliver on goals and objectives and maximize engineer opportunity to exceed targets and earn rewards and recognition
  • Provide appropriate technical and soft skills training and mentoring
  • Ensure training is effectively addressing our goal to create a learning environment and maximizing customer satisfaction levels
  • Create consistent onboarding training programs are used and delivered effectively
  • Propagate Goals & Objectives - Set team goals in-line with overall organizational goals. Set specific goals for direct reports
  • Perform annual reviews of all direct reports - set quarterly goals and provide regular feedback on performance with respect to agreed upon goals
What we offer
What we offer
  • restricted stock units
  • bonus
  • employee benefits
  • Fulltime
Read More
Arrow Right

Principal Product Development Program Manager

PagerDuty is seeking an experienced Principal Product Development Program Manage...
Location
Location
United States
Salary
Salary:
161000.00 - 271000.00 USD / Year
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in technical program management, with at least 5 years focusing on engineering operations
  • Strong understanding of software development lifecycle, DevOps practices, and cloud technologies
  • Proven track record of successfully delivering large-scale highly technical programs
  • Deep knowledge of CI/CD, infrastructure automation, and operational monitoring
  • Proven track record of change management and being an agent of change in a software development environment
Job Responsibility
Job Responsibility
  • Lead complex, cross-functional technical programs focused on engineering operations, infrastructure, and process improvements that support operational excellence in Product Development
  • Develop and maintain program roadmaps, ensuring alignment with the Prod Dev strategy, engineering priorities, and critical path execution
  • Partner with engineering leaders to identify operational bottlenecks and implement scalable solutions
  • Establish and track key performance indicators (KPIs) for engineering operations and productivity
  • Facilitate technical decision-making processes and drive consensus among multiple stakeholders
  • Lead incident management process and implement improvements as needed
  • Other responsibilities in operational support of the Product Development department of PagerDuty as needed
What we offer
What we offer
  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Fulltime
Read More
Arrow Right

Program Management Analyst - New Program Development

Location
Location
Canada , Dorval
Salary
Salary:
Not provided
bombardier.com Logo
Bombardier
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hold a Bachelor degree in engineering, business administration, or a related field
  • Have 5 to 8 years of experience in program or project management, preferably in aerospace industry
  • Experience in other related functions such as Methods, Procurement, Operations, Project Engineering is an asset
  • Experience leading multi-disciplinary teams and managing complex projects
  • Financial acumen with experience in budgeting and business case development
  • Fluent in English (oral and written)
  • French and/or Spanish is an asset
  • Proficienct in MS Office suite (PowerPoint, Word, Excel, Project, TEAMS)
  • Knowledge of database management and scheduling tools
  • Effective communication and interpersonal skills
Job Responsibility
Job Responsibility
  • Lead complex projects and programs
  • Lead multi-disciplinary teams to meet technical, schedule, and cost requirements
  • Assess realistic timeframes / schedules for completion of tasks and adjust priorities to deliver on time
  • Build and manage financial analysis, business cases and budget plans for assigned projects
  • Provide development program management input and support program requirements definition
  • Coordinate functional departments, partner activities, and supplier performance
  • Manage supplier relationships, including supporting commercial negotiations and ensuring supplier commitments are met
  • Identify and help resolve program issues, risks, and interdependencies
  • Prepare and present executives summaries for program updates
  • Support design and product changes, including commercial negotiations
Read More
Arrow Right

Manager, Technical Delivery

We are seeking a leader to scale a high-performing team of Technical Delivery Ma...
Location
Location
United States , San Francisco; New York City; Redwood City
Salary
Salary:
160000.00 - 240000.00 USD / Year
snorkel.ai Logo
Snorkel AI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in technical delivery, operations, or program management
  • 3+ years managing people or teams
  • Strong grounding in data systems, analytics, or AI/ML concepts
  • Comfort with SQL, Python, and data workflows is a plus
  • Proven track record of developing and scaling high-performing teams in a dynamic environment
  • Ability to oversee complex, multi-stakeholder technical projects from start to finish
  • Strong written, verbal, and visual communication skills to translate technical and operational concepts to diverse audiences
  • Skilled at assessing trade-offs, managing budgets, and aligning resources to business priorities
  • Bias to action, resilience in fast-paced environments, and willingness to roll up your sleeves when needed
Job Responsibility
Job Responsibility
  • Enable delivery success: Provide oversight on complex customer projects, ensuring delivery is on-time, on-budget, and meets the highest standards of quality
  • Lead and manage the TDM team: Recruit, mentor, and develop a group of technical delivery managers, ensuring they are set up for success in delivering high-quality projects
  • Drive operational excellence: Establish best practices, playbooks, and scalable processes across project planning, risk management, and stakeholder communication
  • Partner with leadership: Collaborate closely with the Head of Delivery to translate strategic goals into operational execution and team priorities
  • Cross-functional collaboration: Work with research, engineering, product, and client-facing teams to align delivery activities with broader business goals
  • Champion continuous improvement: Identify opportunities to innovate and streamline delivery methodologies, tooling, and reporting
  • Customer alignment: Support TDMs in interfacing with clients, helping refine scope, manage expectations, and ensure customer success
  • Data-driven management: Use metrics and insights to monitor delivery health, team performance, and customer impact
What we offer
What we offer
  • Medical
  • dental
  • vision
  • 401(k)
  • equity compensation in the form of employee stock options
  • Fulltime
Read More
Arrow Right

Senior Product Operations Manager

We are seeking a highly motivated and detail-oriented Product Operations Manager...
Location
Location
United States , Lancaster
Salary
Salary:
Not provided
kodiak.ai Logo
Kodiak Robotics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in Product Operations, Technical Program Management, or a similar role at an operational-intensive technology company
  • Highly analytical with a proven ability to use data to drive process improvements and product decisions
  • Exceptional attention to detail and a track record of driving timely execution in complex environments
  • Outstanding people and communication skills, with demonstrated experience working across diverse teams (e.g., Engineering, Field Operations, Product)
  • Must be willing to work full-time in the Lancaster, TX office
  • A non-technical degree is acceptable, but evidence of some technical aptitude or "nerdiness" is a plus
Job Responsibility
Job Responsibility
  • Process Design and Scalability: Partner closely with Product and Engineering to design, document, and stand up processes that support operational scalability for our autonomous vehicle technology
  • Feedback Loop Management: Collect, analyze, and prioritize inbound user and field feedback, translating operational needs into actionable product and engineering requirements
  • Feature Deployment & Validation: Work with cross-functional teams to rapidly test, validate, and deploy new product features in an operationally-intensive environment
  • Cross-Functional Collaboration: Act as a liaison between Product, Engineering, Field Operations, and other teams to ensure alignment and smooth feature adoption
  • Operational Excellence: Focus on driving attention to detail and timeliness in product deployment and operational workflows
  • Performance Monitoring: Define operational KPIs and monitor product performance in the field, communicating insights and risks to stakeholders
  • Stakeholder Communication: Provide clear, data-driven updates on product-related operational progress, risks, and mitigation plans to leadership and cross-functional teams
What we offer
What we offer
  • Competitive compensation package including equity and biannual bonuses
  • Excellent Medical, Dental, and Vision plans through Kaiser Permanente, Anthem, and Guardian (including a medical plan with infertility benefits)
  • Flexible PTO and generous parental leave policies
  • Office perks: dog-friendly, free catered lunch, a fully stocked kitchen, and free EV charging
  • Long Term Disability, Short Term Disability, Life Insurance
  • Wellbeing Benefits - Headspace, One Medical, Gympass, Spring Health
  • Fidelity 401(k)
  • Commuter, FSA, Dependent Care FSA, HSA
  • Various incentive programs (referral bonuses, patent bonuses, etc.)
  • Fulltime
Read More
Arrow Right

Account Support Manager

Account Support Manager role at Hewlett Packard Enterprise focused on managing o...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree preferred
  • Associate degree in a technical field acceptable with 6-8 years of relevant experience
  • 6-8 years in related technical fields with proven ability to manage critical technology areas and customer accounts
  • In-depth expertise in networked computing environments, operating systems, and applications
  • Thorough understanding of company products/services, competition, third-party offerings, and market trends
  • Mastery-level business, technical, or functional knowledge plus operational/administrative awareness
  • Ability to anticipate customer needs, propose solutions, and build consensus
  • Strong knowledge of change management processes/tools in complex environments
  • Advanced project management, communication, analysis, and presentation skills
  • Expertise in area of focus with awareness of future technology directions
Job Responsibility
Job Responsibility
  • Operate and manage several critical or high-risk technology areas or customer groups using deep technical expertise
  • Integrate technical knowledge with business understanding to design and deliver customer solutions
  • Act as a consultant in service delivery, technology, industry, or specific applications
  • Resolve complex technical and business incidents independently
  • mentor less-experienced team members on complex issues
  • Provide strategic account support by proactively maintaining technical and operational expertise aligned with industry trends
  • Review support plans against business indicators and align them with company service solutions
  • Develop and grow relationships with complex and strategic customer accounts
  • Act as a trusted advisor to customers and internal sales teams
  • Lead Mission Critical delivery teams in planning, delivering, and managing complex support solutions
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Career development programs
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy