Support Operations Partner Job at Prolific

Partner Operations Manager

We’re looking for a detail-oriented, operationally minded specialist to design a...

Location

Ireland

Salary:

Not provided

Tines

Expiration Date

Until further notice

Requirements

6+ years of experience in partner operations, revenue operations, go-to-market operations, or similar roles within B2B SaaS or enterprise software
Strong understanding of partner ecosystems (channel, technology, or cloud) and the operational workflows that support them
Proficiency with key systems including Salesforce, PRM tools, reporting platforms, and enablement systems
Demonstrated ability to design, document, and optimize complex processes across cross-functional teams
A data-driven approach, with strong analytical skills and experience establishing data frameworks, building reporting infrastructure and surfacing business intelligence
Excellent communication skills, capable of translating operational complexity into simple, actionable guidance
Highly organized and detail-oriented, with strong project management capabilities and comfort operating in a fast-paced, evolving environment
A collaborative mindset and a commitment to continuous improvement, scalability, and operational excellence
Please note we can only consider applicants who are entitled to work permanently in Ireland for this position.

Job Responsibility

Design and optimize partner operations processes: Own the end-to-end processes that support the full partner lifecycle — from onboarding and enablement to deal registration, reporting, and ongoing management
Deliver partner systems and tooling: Manage key partner infrastructure including PRM platforms, Salesforce objects and workflows, data integrations, and enablement tools
ensuring accuracy, usability, and alignment across teams
Drive operational rigor and cross-functional alignment: Partner with a variety internal teams to align processes, clarify responsibilities, and drive effective partner focused execution throughout the organization
Implement best in class analytics infrastructure: Create systems to track, analyze, and report on partner activity, impact, and overall operational performance of Tines’ partner ecosystem
Ensure data quality and governance: Maintain clean, reliable partner data, establish governance standards, and drive adoption of best practices across internal teams
Champion continuous improvement: Identify friction points across the partner ecosystem and implement process, system, or workflow improvements that enhance partner and internal team experience.

What we offer

Competitive salary
Startup equity & extended exercise window
Matching retirement plans
Home office setup
Private healthcare plans
25 days annual leave
Extra company holidays
Generous parental leave programs
Flexibility in how and where you work
Phone and home Internet allowance

Fulltime

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...

Location

United States

Salary:

111220.00 - 133422.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
Experience integrating data across multiple systems and working with APIs
Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)

Job Responsibility

Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Partner Support Supervisor

Lead a team ensuring operational excellence and outstanding service to partners ...

Location

Mexico , Mexico City

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

3+ years of experience in customer support/contact center operations
At least 1 year in a team lead or supervisory role
Proven track record of achieving and maintaining SLA/CSAT/QA targets
Strong people leadership skills with experience in coaching, mentoring, and running performance reviews
Analytical, organized, and solutions-oriented, with the ability to interpret data and drive improvements
Excellent written and verbal communication skills
Process-driven, with knowledge of ticketing tools (Zendesk, or similar)
Experience with Knowledge-Centered Service (KCS) preferred
Multilingual skills are a plus

Job Responsibility

Lead a team of Partner Support Representatives and Specialists
Ensure operational excellence and outstanding service to partners
Oversee day-to-day operations in ticket management
Monitor KPIs (SLA, CSAT, QA)
Provide coaching and feedback to guarantee high-quality partner experience
Supervise team of 5-10 Partner Support Representatives/Specialists
Conduct formal QA reviews and turn findings into actionable coaching
Lead regular 1:1s, performance feedback sessions, and support professional development
Prepare and share weekly KPI reports with Managers
Act as first escalation point for complex partner issues

What we offer

Inclusive and diverse workspace
Accommodation during selection process

Fulltime

Partner Support Supervisor

Lead a team of Partner Support Representatives and Specialists, ensuring operati...

Location

Spain , Madrid

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

3+ years of experience in customer support/contact center operations
At least 1 year in a team lead or supervisory role
Proven track record of achieving and maintaining SLA/CSAT/QA targets
Strong people leadership skills with experience in coaching, mentoring, and running performance reviews
Analytical, organized, and solutions-oriented, with the ability to interpret data and drive improvements
Excellent written and verbal communication skills
Process-driven, with knowledge of ticketing tools (Zendesk, or similar)
Experience with Knowledge-Centered Service (KCS) preferred
Multilingual skills are a plus

Job Responsibility

Lead a team of Partner Support Representatives and Specialists
Ensure operational excellence and outstanding service to partners
Oversee day-to-day operations in ticket management
Monitor KPIs (SLA, CSAT, QA)
Provide coaching and feedback to guarantee high-quality partner experience
Supervise a team of 5–10 Partner Support Representatives/Specialists
Oversee workload distribution and ensure SLA and CSAT targets are consistently achieved
Conduct formal QA reviews and turn findings into actionable coaching
Lead regular 1:1s, performance feedback sessions, and support professional development
Prepare and share weekly KPI reports with Managers

Fulltime

Human Data Operations Partner

As a Human Data Operations Partner, you will play a pivotal role in ensuring the...

Location

Salary:

Not provided

Prolific

Expiration Date

Until further notice

Requirements

Experience in operations, ideally in marketplace or platform environments
Demonstrated ability to manage multiple projects and meet deadlines in a fast-paced environment
Strong project management skills, with attention to detail and operational execution
Experience in implementing and optimising processes to improve efficiency and scalability
Proficiency in operational tools and systems such as Metabase, Zapier, Asana, and HubSpot
Exceptional communication and documentation skills, with a track record of stakeholder enablement
Confidence with data analysis and operational metrics to support decision-making and continuous improvement

Job Responsibility

Serve as a key resource for client-specific AI delivery teams, acting as the primary point of contact for participant-related operations
Support bespoke client projects by managing participant onboarding, verification, and activation processes to meet deliverables
Partner with the Head of Human Data Operations to address gaps in participant supply, ensuring alignment with AI task requirements and quality standards
Develop detailed project plans, workflows, and enablement materials to support efficient delivery
Maintain Prolific’s participant pools as high-quality, diverse, and optimised to meet customer demands
Implement and manage verification processes for domain experts and AI taskers, ensuring their skills and qualifications meet client-specific requirements
Continuously optimise participant onboarding and activation funnels to enhance retention and task performance
Monitor participant engagement and quality metrics, using insights to drive improvements
Contribute to upskilling programmes and certification processes for participants involved in complex AI tasks
Work closely with product, data, science, and customer success teams to align operational priorities with strategic objectives

What we offer

competitive salary
benefits
remote working
impactful, mission-driven culture

Operations Partner

We are seeking a dynamic and experienced Operations Partner to join our Main Boa...

Location

United Kingdom , London, Cambridge, Oxford or Manchester

Salary:

Not provided

Purcell

Expiration Date

Until further notice

Requirements

Minimum 15 years’ experience in the construction or architecture industry
A degree-level qualification or equivalent professional background
A confident, strategic mindset and proven experience leading business operations
Strong leadership and management skills, with a collaborative and empowering approach
Strong understanding of financial, contractual, and operational risk
Strong communication, influencing and interpersonal skills at all levels
An analytical and organised approach to problem-solving and change
Calm, empathetic, and resilient under pressure
A deep alignment with Purcell’s values and employee-ownership ethos

Job Responsibility

Hold a strategic leadership position as a member of the Main Board
Chair and lead the Operations Board, managing and supporting Heads of Function across key operational disciplines
Oversee the day-to-day running of the practice, ensuring our internal systems and processes support efficiency, productivity, and excellence
Implement and review operational plans, driving alignment with Purcell’s wider business strategy
Monitor and manage operational risk, contractual, financial, and process-related, ensuring proactive planning and effective mitigations
Be a key communicator and presence across all studios, acting as a visible ambassador for the Board’s vision and priorities
Support our CEO with strategic delivery, forward planning, and balancing of priorities
Work closely with Regional Partners and the Employee Council to embed good practice and drive cultural alignment
Represent operational matters at Board level, and act as the conduit between the Main Board and the wider Practice
Mentor senior team members, support performance management, and model leadership that reflects our values and purpose

What we offer

Agile, flexible and hybrid working, (a minimum of 3 days in office, up to 2 days WFH)
Annual leave increasing with long service
Life assurance
Study sponsorship with paid study leave
Sabbaticals
Employee assistance programme
Season ticket loans
Cycle to work scheme
Virtual GP service
Subscription fees

Fulltime

Cloud Operations Suite Partner Presales Architect

As a Cloud Operations Suite Partner Presales Architect, you will serve as a hand...

Location

United Kingdom , Winnersh

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology, or related discipline
4-8 years of experience in IT infrastructure, cloud, or virtualization technologies, ideally in a technical-selling or enablement capacity
Proven hands-on experience with at least one major hypervisor (VMware ESXi, KVM, Hyper-V)
Proven experience with private, public, or hybrid cloud architectures
Working knowledge of Linux and Windows operating systems, networking, and storage (SAN/NAS, iSCSI, SDS)
Exposure to automation tools such as PowerShell, Bash, Ansible, or Terraform
Industry certifications in virtualization, cloud, or automation (preferred)
Familiarity with HPE's hybrid IT portfolio and competitive landscape
Strong technical-selling and presentation abilities
Excellent communication skills

Job Responsibility

Train and enable HPE partners on HPE VM Essentials and HPE Morpheus Enterprise
Help get strategic partners build, and share demo and lab environments for partner showcases
Support partners through all stages of customer POCs — from setup to successful validation
Assist in positioning Cloud Ops Suite solutions during partner and customer presentations
Conduct discovery sessions, technical presentations, and live demos with customers
Assist Partner and lead POCs and evaluations focused on VM Essentials and Morpheus Enterprise
Collaborate with HPE sales, presales, and product teams to ensure smooth solution hand-off and consistent technical messaging
Provide structured feedback from the field to improve training, content, and tools
Share best practices, success stories, and lessons learned to enhance partner readiness

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

People Operations Partner

We are looking for a highly organized, service-oriented People Operations Partne...

Location

Germany , Berlin

Salary:

Not provided

Cherry Ventures

Expiration Date

Until further notice

Requirements

2+ years in People Operations, HR Administration, or a similar role
Experience working in a high-performance culture with high expectations for quality, ownership, and speed
Demonstrated ability to thrive in a fast-paced, dynamic environment
Prior experience in a startup or scale-up environment (highly preferred)
Knowledge of German employment regulations and HR administrative processes
Hands-on HRIS experience (HiBob preferred)
Excellent organization and prioritization skills
Strong communication and relationship-building abilities
Service-oriented mindset with a proactive, can-do attitude
Comfortable working independently with multiple stakeholders

Job Responsibility

Coordinate onboarding and offboarding
Maintain accurate employee data and documentation
Support relocations, visa matters, and country-specific HR admin (with external support as needed)
Manage benefits administration
Keep HR policies updated and compliant with German labour law
Coordinate performance management cycles and internal HR communications
Serve as the main point of contact for employee HR inquiries
Maintain and configure our HRIS (HiBob experience a strong plus)
Prepare reports to support People & leadership decisions
Improve internal HR processes and documentation

What we offer

Competitive compensation and benefits

Support Operations Partner

Prolific

Location:
United Kingdom

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 01, 2026

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Job Posted:
February 01, 2026