Support Operations Engineer II

The Support Operations Specialist II is a key contributor within Storyblok’s Support organization, operating at the intersection of customer experience, operational excellence, and cross-functional collaboration. In this role, you will take ownership of more complex customer scenarios, proactively improve support processes, and help ensure that our operational foundation scales alongside Storyblok’s growing customer base. You will work with a high degree of independence, handling advanced requests related to accounts, billing, and integrations while maintaining a strong customer-first mindset. Beyond resolving individual cases, you will actively contribute to improving how Support operates day to day, identifying patterns, removing friction, and raising the overall quality and consistency of customer support. As a more senior member of the Support Operations team, you will also play an important role in mentoring Support Operations Specialist I team members, sharing knowledge, and supporting their growth. As Support evolves to serve more complex and high-impact customer needs, this role may also involve participating in real-time customer interactions to help unblock operational topics and accelerate resolution when live collaboration is most effective.