CrawlJobs Logo

Support Operations Documentation Consultant

carexconsulting.com Logo

Carex Consulting Group

Location Icon

Location:
United States , Madison

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Carex is partnering with a healthtech startup partner to find a Support Operations Documentation Consultant for a fully remote, 6-month contract. This role is exclusively focused on improving the onboarding experience and operational documentation for a fast-paced Support team. The ideal candidate brings a strong technical foundation, sharp documentation skills, and the ability to work cross-functionally to drive support scalability and excellence. A passion for healthcare IT and customer experience, combined with a proactive, detail-oriented mindset, will be key to success in this role. CST or EST time zones are strongly preferred.

Job Responsibility:

  • Lead the creation and ongoing refinement of onboarding and training documentation for the Support Engineering team
  • Develop and maintain detailed Support SOPs that define internal processes and customer experience expectations
  • Collaborate closely with Product teams to produce and update comprehensive troubleshooting guides for each product offering
  • Identify high-impact support topics and write customer-facing knowledge base articles designed to reduce case volume and enhance self-service
  • Conduct workflow observations and independently surface documentation gaps or inefficiencies in the current support process
  • Draft SOPs and process materials for newly implemented support workflows to ensure clarity, scalability, and alignment with organizational goals
  • Partner cross-functionally with Engineering, Product, and Support teams to gather context and translate technical processes into actionable, scalable documentation
  • Bring structure and strategy to internal documentation systems and play a critical role in onboarding success and operational efficiency

Requirements:

  • 5+ years of experience in technical customer support, with at least 2 years in Healthcare IT environments
  • Proven experience in technical writing, particularly for support teams and customer-facing knowledge bases
  • Strong troubleshooting abilities, including interpreting error logs and understanding system-level interactions
  • Clear, structured communication skills with a collaborative, customer-first mindset
  • Proficiency with tools like DataDog, LaunchDarkly, and Salesforce, and familiarity with common ticketing systems
  • Experience working with or supporting healthcare platforms (e.g., Epic, Cerner, or similar)
  • Demonstrated ability to work independently, propose improvements, and own documentation processes from start to finish
  • Background in systems engineering or support operations with a proven track record of process development and implementation
  • Comfortable working in Agile or Scrum environments, and cross-functionally across Engineering, Product, and Support

Additional Information:

Job Posted:
January 18, 2026

Work Type:
Remote work
Icon
Carex Consulting Group - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Support Operations Documentation Consultant

Flight Operations Support Officer

We’re looking for a proactive and detail focused professional to support the saf...
Location
Location
United Kingdom , Farnborough
Salary
Salary:
Not provided
tagaviation.com Logo
TAG Aviation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • GCSEs English & Maths (grade 4 or above) is essential
  • IT literate is essential
  • Proficient in Microsoft packages is essential
  • Passion and understanding of commercial aviation is essential
  • Team player, detail oriented and committed to service delivery is essential
  • Previous flying experience is desirable
Job Responsibility
Job Responsibility
  • Liaise with DFO, FOSO and Pilot Managers to deliver support consistent with safe, efficient and compliant operation
  • Support flight crew in delivering a robust and safe operation. Troubleshooting issues identified and assisting with corrective actions
  • Ensure effective, timely compilation & revision control of Operations Manuals
  • Manual authoring using WebManuals system
  • Minimum equipment list amendment and review
  • Maintain Company Aircraft Performance and Aerodrome Categorisation data
  • Assess suitability and briefing creation of airports for TAG aircraft operation and ensure Flight Operations approval
  • Proactively monitor Flight Operations manual amendment and online documentation
  • Provide Project and Planning Management Support within the Flight Operations Department
  • Consult with aircraft manufacturers / suppliers to assist access to updated operational data
Read More
Arrow Right

Associate Technical Support Consultant

Altera, a member of the N. Harris Computer Corporation family, delivers health I...
Location
Location
India , Pune
Salary
Salary:
Not provided
uk.alterahealth.com Logo
Altera Digital Health Inc. UK
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience and demonstrate skills in SQL queries, MS SQL Server, T-SQL, etc.
  • Basic understanding of Windows Servers
  • Exposure to interacting with international clients
  • Hands-on experience in application/ product support
  • Has experience with Microsoft Windows Server and SQL Server and troubleshooting issues related to them
  • Has software support experience demonstrating troubleshooting / analytical skills
  • Has understanding of software development life cycle
  • Has with managing healthcare interfaces using HL7
  • Has experience in troubleshooting performance-related issues
  • Has experience in working effectively both in a team environment as well as independently
Job Responsibility
Job Responsibility
  • Interact with customers to help troubleshoot and resolve highly complex product problems or issues
  • Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, SQL Server, HL7, and bugs/enhancements
  • Track and document inbound support requests and ensure proper notation of customer problems or issues
  • Document problems and solutions to train lower-level support on how to properly address customer or product problems
  • Document issues and customer requests, following standard operating procedures and meeting SLAs
  • Communicate with the product development department to improve on the current design or to identify possible problems with the design
  • Stay abreast of current technology in products, design changes, and new products offered
  • Position may require participation in after-hours and on-call support
  • Fulltime
Read More
Arrow Right

Senior Cybersecurity Operations Consultant

My client based in Dublin are currently on the lookout for a Senior Cybersecurit...
Location
Location
Ireland , Dublin 2
Salary
Salary:
Not provided
solasit.ie Logo
Solas IT Recruitment
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in computer science, Cyber Security, or a related field
  • 7+ years of professional experience in information security, including in security operations or SOC roles
  • Proven experience implementing and monitoring security controls across multiple environments
  • Security incident management processes and methodologies
  • Vulnerability management and penetration testing tools
  • SIEM platforms (e.g., Microsoft Sentinel, Splunk or QRadar)
  • Endpoint detection and response (EDR) such as Windows Defender and Vulnerability Management Tools such as Qualys, Nessus, Rapid7 etc.
  • Threat intelligence platforms and threat hunting techniques
  • Microsoft security technologies (e.g., MS Defender XDR, Defender for Cloud, Entra, Purview and Intune)
  • Azure Cloud security experience
Job Responsibility
Job Responsibility
  • Security Monitoring & Incident Response: Monitor, detect, and triage security alerts received from Microsoft Security Tools, SIEM Solution and other security tools
  • Investigate and respond to cybersecurity incidents, including root cause analysis and post-incident reporting
  • Lead containment, eradication, and recovery efforts during security breaches
  • Participate in threat hunting and threat intelligence analysis
  • Provide out-of-hours support during critical incident response when required
  • Vulnerability & Risk Management: Execute and enhance the vulnerability management program: scanning, assessment, prioritization, and remediation tracking
  • Collaborate with IT and business units to implement secure configurations and remediate vulnerabilities
  • Contribute to enterprise risk assessments and security roadmaps
  • Security Engineering & Architecture: Contribute to the design and enhancement of security architectures specifically within Microsoft Azure environments, ensuring robust protection across cloud deployments
  • Support implementation of enterprise-wide security frameworks, policies, and reference architectures (e.g., ISO 27001, IEC62443)
Read More
Arrow Right

High Performance Computing Technical Support Consultant 4

Provide technology consulting to external customers and internal project teams. ...
Location
Location
United States , Livermore
Salary
Salary:
101900.00 - 234500.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • US Citizenship required
  • DOE Q Clearance required
  • Extensive knowledge and experience with Linux operating systems (RHEL or SLES), workload management systems, parallel file systems, networking and security
  • Ability to lead and work effectively in a team environment
  • Direct experience and demonstrated proficiency with multiple programming and scripting languages (e.g. Perl, Python, C, FORTRAN, etc.) preferred
  • Ability to maintain system software, utilizing debugging tools for problem isolation
  • will perform software builds, software upgrades, and patch installation as needed
  • Excellent interpersonal, customer relations and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines
  • Experience with project planning and management, process management, and team or project leadership preferred
  • Able to clearly document processes and procedures with a focus toward mentoring and knowledge sharing
Job Responsibility
Job Responsibility
  • Maintain the HPC systems availability to the customer, but also create and document site procedures, system diagrams, and other configuration or support documents
  • Maintain system software and firmware revisions, including patches, updates, and OS upgrades
  • Solve system hardware, software, and third-party software issues, and provide detailed and thoughtful analysis of problem and solution
  • Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues
  • Provide solutions and implement repair or workarounds when possible, fully documenting steps taken when required
  • Manage software issues for both the system and user applications, submitting and tracking bugs as required
  • Answer customer inquiries concerning system software versions, product lifecycles, new releases, and third-party applications
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Diversity, Inclusion & Belonging
  • Fulltime
Read More
Arrow Right

Sr Operations Consultant

The ServiceNow Process Owner is responsible for the design, implementation, gove...
Location
Location
India
Salary
Salary:
Not provided
uk.alterahealth.com Logo
Altera Digital Health Inc. UK
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-5 years of ServiceNow product knowledge in the areas of Service Catalog, Request Management and Service Level Management
  • Excellent verbal and written communication skills
  • Strong interpersonal skills (including negotiation)
  • Highly proficient presentation skills including use of PowerPoint
  • Ability to effectively communicate with all levels of the organization
  • Ability to demonstrate analytical and problem-solving skills
  • Ability to work on multiple overlapping projects
  • 3-5 years of experience in a ServiceNow Business Analyst or Process Owner role
  • ITIL certification
  • ServiceNow Admin certification
Job Responsibility
Job Responsibility
  • Define the process mission, vision, goals, KPIs, and success metrics
  • Design, document, and maintain process flows, standard operating procedures (SOPs), work instructions, and related artifacts aligned with ITIL frameworks
  • Lead process implementation and ensure adherence to organizational standards and compliance requirements
  • Analyze process and product performance data to identify trends and areas for improvement
  • Monitor KPIs and evaluate the effectiveness of implemented processes
  • Identify bottlenecks and inefficiencies
  • propose and implement optimizations
  • Drive innovation, automation, and ongoing process enhancements
  • Act as the single point of accountability for the process
  • Ensure proper change management, including documentation, communication, and minimal disruption to service
Read More
Arrow Right

Expert Operations Consultant

Altera, a member of the N. Harris Computer Corporation family, delivers health I...
Location
Location
India
Salary
Salary:
Not provided
uk.alterahealth.com Logo
Altera Digital Health Inc. UK
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 7 years of professional experience in analytics, operations consulting, or related roles
  • Proven expertise in Power BI (DAX, Power Query, data modeling)
  • Strong SQL Server skills with experience in writing and optimizing complex stored procedures and functions
  • Proficiency in Python for data manipulation, automation, and API integration
  • Knowledge of ServiceNow reporting and ticketing data analytics will be an advantage
  • Practical exposure to Generative AI, LLMs, Prompt Engineering, RAG architectures, and tools like Google Gemini and OpenAI
  • Familiarity with Microsoft Copilot or equivalent AI-powered productivity tools
  • Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred)
  • Excellent communication skills, both written and verbal
  • Strong collaboration and stakeholder management skills
Job Responsibility
Job Responsibility
  • Develop and deliver advanced data reporting and analytics solutions to support operational decision-making
  • Design and optimize Power BI solutions, including DAX measures, Power Query transformations, and data modeling for performance and scalability
  • Write and maintain complex SQL Server queries, stored procedures, and functions, ensuring performance tuning and best practices
  • Build Python-based data pipelines, scripts, and API integrations for automation and advanced analytics
  • Work with Generative AI tools and architectures, including Large Language Models (LLMs), Prompt Engineering, Retrieval-Augmented Generation (RAG) applications, and platforms such as Google Gemini and OpenAI
  • Leverage ServiceNow for reporting and analysis of ticketing data, providing operational insights and improvement opportunities
  • Utilize Microsoft Copilot and other AI assistants to improve team efficiency and decision-making
  • Document processes, share knowledge, and mentor team members to raise the overall capability of the team
  • Ensure deliverables meet quality standards and align with business objectives
  • Take ownership of assigned tasks, proactively communicating progress and risks to stakeholders
Read More
Arrow Right

High Performance Computing Technical Support Consultant

Provide technology consulting to external customers and internal project teams; ...
Location
Location
United States , Livermore
Salary
Salary:
101900.00 - 234500.00 USD / Year
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • DOE Q Clearance required
  • Extensive knowledge and experience with Linux operating systems (RHEL or SLES), workload management systems, parallel file systems, networking and security
  • Ability to lead and work effectively in a team environment
  • Direct experience and demonstrated proficiency with multiple programming and scripting languages (e.g. Perl, Python, C, FORTRAN, etc.) preferred
  • Ability to maintain system software, utilizing debugging tools for problem isolation
  • will perform software builds, software upgrades, and patch installation as needed
  • Excellent interpersonal, customer relations and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines
  • Experience with project planning and management, process management, and team or project leadership preferred
  • Able to clearly document processes and procedures with a focus toward mentoring and knowledge sharing
  • Occasional travel for training is required
Job Responsibility
Job Responsibility
  • Maintain the HPC systems availability to the customer, but also create and document site procedures, system diagrams, and other configuration or support documents
  • Maintain system software and firmware revisions, including patches, updates, and OS upgrades
  • Solve system hardware, software, and third-party software issues, and provide detailed and thoughtful analysis of problem and solution
  • Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues
  • Provide solutions and implement repair or workarounds when possible, fully documenting steps taken when required
  • Manage software issues for both the system and user applications, submitting and tracking bugs as required
  • Answer customer inquiries concerning system software versions, product lifecycles, new releases, and third-party applications.
What we offer
What we offer
  • Health & wellbeing benefits for team members and their loved ones
  • Personal and professional development programs
  • Unconditional inclusion in the workplace.
  • Fulltime
Read More
Arrow Right

Operational Risk Consultant

This job specifically includes managing the Operational Risk Management framewor...
Location
Location
United States , New York
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or above
  • 2 years of relevant experience
  • Mandarin language proficiency preferred
Job Responsibility
Job Responsibility
  • Managing the Operational Risk Management framework, policy and procedure
  • Analyzing and consolidating operational risk data from teams
  • Generating operational risk management reports
  • Supporting the risk management governance of ORD
  • Facilitating monthly ORC meetings
  • Q&A the meeting material and supporting documents
  • Facilitating regulatory and audit meetings and affairs
  • Handling administration and ad hoc requests
What we offer
What we offer
  • Medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy