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Support Officer

wic.vic.gov.au Logo

Workplace Injury Commission

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Location:
Australia, Melbourne - CBD

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

66509.00 - 71584.00 AUD / Year
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Job Description:

As a Support Officer, you will play a vital role in supporting the smooth delivery of WIC's conciliation services. You will assist Conciliation Officers and Dispute Officers by performing a range of administrative and system-based tasks, ensuring that Injured Workers and other parties are efficiently progressed through a high-quality service.

Job Responsibility:

  • Play a vital role supporting the smooth delivery of WIC's conciliation services
  • Assist Conciliation Officers and Dispute Officers by performing a range of administrative and system-based tasks, ensuring that Injured Workers and other parties are efficiently progressed through a high-quality service
  • Tasks such as scheduling a conference, creating large file sharing links to distribute to stakeholders, compiling and sending of medical panel requests, managing team emails, updating and accessing WIC's case management system, as well as various ad hoc requests from your direct manager as the need arises

Requirements:

  • Well-developed communication and interpersonal skills with the ability to communicate effectively with diverse stakeholders and resolve basic enquiries where required
  • Strong verbal and written skills with the ability to deliver initial basic advice and exchange of information effectively in a timely manner
  • Strong proficiency in Microsoft Office Suite (e.g. Outlook, PowerPoint, Word, Excel)
  • Demonstrated understanding and commitment to discretion and integrity, evidently trustworthy when in knowledge and possession of confidential and sensitive information and data
  • Positive work ethic demonstrating self-motivation and initiative
What we offer:
  • Competitive remuneration, plus generous allowances and reimbursements for study, wellbeing and home-office working
  • More leave when you need it most - flexible leave arrangements tailored to you
  • Access to our 24/7 holistic mental health and wellbeing program for you and your family
  • A progressive and supportive work environment with experienced leaders who are invested in you

Additional Information:

Job Posted:
December 13, 2025

Expiration:
December 22, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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