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These positions play a vital role in supporting and guiding staff in the effective use of the Dayforce time and attendance system. You’ll help ensure payroll accuracy, maintain compliance with Award and Enterprise Agreement requirements, and provide high‑quality system support across the organisation.
Job Responsibility:
Provide frontline support to operational teams using Dayforce
Investigate and resolve timesheet‑related pay discrepancies
Ensure accurate application of Award and Enterprise Agreement conditions
Analyse and interpret data to identify issues and implement solutions
Manage system access and troubleshoot issues in partnership with Payroll and IT
Deliver high‑quality customer service to internal stakeholders
Requirements:
Experience working with time and attendance systems
Strong ability to interpret Awards and Enterprise Agreement provisions accurately
Demonstrated capability in investigating and resolving pay discrepancies
Highly developed analytical skills with exceptional attention to detail
Advanced Excel proficiency, with confidence in managing and analysing complex data sets
Excellent communication, stakeholder engagement, and problem‑solving skills
Ability to work autonomously, manage competing priorities, and perform effectively in a fast‑paced environment
Must hold or be eligible to obtain a valid NDIS Worker Screening Check
Valid Working with Children Check (or state/territory equivalent) required
Must be an Australian citizen or hold valid working rights in Australia
What we offer:
WFH flexibility across NSW, QLD & ACT
Remote role offering autonomy, work–life balance, and the chance to work closely with a motivated team