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Support Mentor

United Kingdom, West London 28000.00 GBP / Year · Job Posted May 28, 2026
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Job Description

We're hiring a Support Mentor to join our women's service based in West London. In this role, you will support residents whom reside within our refuge accommodation which includes women and children surviving domestic abuse many of whom are living with trauma. We are looking for someone who really cares about the rights of women and their children to join our service in West London. As a Support Mentor, you will support in providing a much needed safe space and support for women, for them to feel empowered in their healing journey and feel secure in their independence, strengths, and skills. You will work alongside various stakeholders and partners and engage with our residents through various key working activities to identify the needs, goals and skills, then provide pathways, support, and appropriate interventions to support with successful outcomes. We are seeking a passionate, driven and motivated colleague to lead this service in a trauma informed and inclusive way.

Job Responsibility

  • Support women and children who may be facing challenges with surviving domestic abuse many of whom are living with trauma
  • Create tailored support plans through one to one sessions, group sessions, and multi agency meetings
  • Support residents to achieve their desired goals/outcomes in various ways
  • Empower residents to make decisions to take control over their lives, by creating an enabling environment
  • Supporting residents to build independence and progress in their healing through engaging activities, from movie nights and arts and crafts to brunch club and fully funded day trips
  • Monitor residents’ wellbeing, carrying out regular welfare checks, and responding to any incidents or emergencies
  • Work closely with the rest of the team to provide overall excellent service delivery, this may mean also supporting with their caseloads, and other tasks as necessary
  • Keep support plans updated on our online portals as appropriate
  • Recognise signs of deteriorating mental health, physical health, or other health implications and initiate appropriate interventions to prevent crisis or other risks

Requirements

  • Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs
  • Experience working with, or a good understanding of, domestic abuse and the systemic barriers faced by women
  • Ability to show empathy and compassion to our residents, and different challenges they face
  • Ability to engage with people from different backgrounds, build rapport, and empower them to achieve their personal goals
  • Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
  • Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
  • Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
  • Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
  • Due to the nature of the service, it is an occupational requirement that the post holder is female

What we offer

  • 25 days (Full time equivalent) annual leave, increasing with the length of service
  • Employer Pension Contribution
  • Eligibility to register with Blue Light Discount Card
  • Access to discounted tickets for music events, shows, sports and more
  • Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
  • Training and Development, including access to courses, upskilling, and progression plans
  • Employee Assistance Programme, including counselling
  • Life Assurance Scheme
  • Cycle-to-work scheme
  • Annual Staff Awards
  • EDI Ambassador programme

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