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Social Value Portal Ltd Logo Social Value Portal Ltd · Customer Service

Support Mentor

United Kingdom, Royal Borough of Kensington and Chelsea Employment contract 28800.00 GBP / Year · Job Posted June 14, 2026
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Job Description

We're hiring a Support Mentor to join our team based in RBKC. In this role, you will support residents who have multiple and complex needs including homelessness, mental health, and substance use challenges. As a Support Mentor, you will identify individual resident needs, and provide person centred, tailored support to residents to help them overcome their personal challenges and achieve their goals which may involve sustainable living, independence, and overcoming mental health and substance use challenges.

Job Responsibility

  • Support residents who may be facing challenges with multiple and complex needs
  • Create tailored support plans through one to one sessions, group sessions, and multi agency meetings
  • Support residents to build skills and confidence to move towards independent living and overcoming personal challenges
  • Monitor residents’ wellbeing, carrying out regular welfare checks, and responding to any incidents or emergencies
  • Support with planning and delivery of activities to engage residents with other people, communities, and opportunities. This may include days out the service and in service activities
  • Keep support plans updated on our online portals as appropriate

Requirements

  • Previous professional or lived experience supporting people who have multiple and complex needs
  • Ability to engage with people from different backgrounds, build rapport, and empower them to achieve their personal goals
  • Ability to show empathy and compassion and the different challenges people face
  • ability to come up with creative solutions to support them in their journey
  • Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
  • Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
  • Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
  • Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

What we offer

  • 25 days (Full time equivalent) annual leave, increasing with the length of service
  • Employer Pension Contribution
  • Eligibility to register with Blue Light Discount Card
  • Access to discounted tickets for music events, shows, sports and more
  • Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
  • Training and Development, including access to courses, upskilling, and progression plans
  • Employee Assistance Programme, including counselling
  • Life Assurance Scheme
  • Cycle-to-work scheme
  • Annual Staff Awards
  • EDI Ambassador programme
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