Support Manager Job at Shopify

New

Support Manager

As Supported Living Manager, you will play a crucial role in ensuring we continu...

Location

United Kingdom , Market Weighton

Salary:

36514.24 GBP / Year

Affinity Trust

Expiration Date

July 08, 2026

Requirements

Leadership & Management Qualification: You hold, are working towards, or are prepared to complete a recognised Leadership and Management qualification
Experience: You have experience managing multi site teams and have experience working with adults with disabilities and mental health issues
Strong leadership, delivering exceptional outcomes and continuous innovation
Communication: You are adept at using a variety of communication aids and developing robust support plans
Compliance: Experience working with several compliance IT platforms is desirable

Job Responsibility

Inspiring and leading your teams to deliver consistent, person-centred support and supporting staff to gain confidence in their roles
Ensuring robust support plans are in place and using a variety of communication aids to support adults who may not communicate using words
Supporting staff training and development by ensuring all staff are supported to complete and embed training effectively
Maintaining compliance by ensuring rotas are compliant, routines and structures are maintained to promote independence, and by managing compliance with CQC and other regulatory requirements
Working flexibly, including participation in the out-of-hours on-call rota, which may involve travelling to locations within your division

What we offer

Stream: Access your pay as you earn it, plus coaching, vouchers, discounts, cashback, and more
Blue Light Card: We reimburse your membership for discounts in shops and restaurants
Simply Health: Fully funded health cash plans with 24-hour GP access, money back on prescriptions, dental, opticians, and more
Buy and Sell Annual Leave: Transfer windows open twice a year
Pension and Life Assurance: Enrolment in our Scottish Widows pension and Life Assurance schemes

Fulltime

Support Manager

Thera East Midlands has an exciting opportunity available for a Support Manager ...

Location

United Kingdom , Swadlincote

Salary:

36339.37 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Level 4 Health & Social Care qualification (or SCQF Level 9 in Scotland), or willingness to work toward it
Proven experience supporting people with learning disabilities
Experience leading teams and managing service delivery in a regulated care setting
Knowledge of safeguarding, health and safety, and care regulations
Excellent communication, leadership, and decision-making skills
Confidence in using digital systems (e.g. Excel, care planning software)
Flexibility to travel locally and work across multiple locations

Job Responsibility

Overall leadership, management and performance of several teams within a specific area
Leading teams to maintain an inclusive transparent culture
Leading teams to support growth and development
Building trusted relationships with people supported friends and Family, local authorities, Thera Trust central teams and healthcare professionals
Driving positive outcomes for the people we support
Ensuring the people we support live fulfilling lives with choice, independence, and control

What we offer

Annual Leave entitlement: 33 days inclusive of bank holidays

Fulltime

Support Manager

We’re hiring experienced, people-focused Support Managers to lead teams of Merch...

Location

Singapore , Singapore

Salary:

Not provided

Shopify

Expiration Date

Until further notice

Requirements

Proven experience managing and coaching frontline customer support or high-volume operations
Ability to leverage AI-powered performance analysis tools and established playbooks to drive individual and team outcomes
Demonstrated excellence in coaching to high performance using metrics, delivering feedback, and making results visible
Analytical, data-driven mindset
adept at using support analytics tools
Fluent in support operations, KPI monitoring, and best practices for compliance and operational rigor
Skilled communicator who builds trust, fosters growth, and adapts quickly to change
Committed to building a culture of inclusion, feedback, and continuous improvement
Passionate about empowering teams and merchants through innovation, ownership, and a relentless focus on impact

Job Responsibility

Lead, coach, and mentor a high-performing team of Merchant Support Specialists, focusing on their delivery of exceptional service for merchants
Use AI-powered tools, data, and established playbooks to monitor, assess, document and improve Specialist and team performance
deliver immediate, actionable feedback and set clear, visible standards for growth
Guide Specialists in resolving complex and sensitive merchant issues, driving for first-contact resolution and ensuring the team is focused on actions with the greatest direct merchant impact
Regularly facilitate team meetings and 1:1s to communicate expectations, create development plans, and keep Specialists informed and adaptable as processes, technologies, and product offerings evolve
Monitor KPIs and leverage data to identify merchant experience opportunities, prioritize merchant-critical issues, and differentiate team and individual impact using performance metrics
Foster a collaborative, inclusive, and agile team culture rooted in feedback, learning, and accountability
Stay closely connected to support operations by using Specialist tools, periodically handling live merchant interactions, and sharing feedback to improve tools and processes
Collaborate across teams with managers and internal partners to drive continuous improvement in support tools, practices, and outcomes
Ensure Specialists meet documentation, privacy, security, and training requirements - turning mistakes into learning, staying current with innovations, and making decisions that put Shopify’s mission first

Fulltime

Support Manager

Ready to lead, inspire, and deliver unforgettable food experiences? We’re lookin...

Location

United Kingdom , London

Salary:

45000.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Flexibility to work across locations, including some evenings
Proven experience in catering and event management
Strong leadership and team management skills
Excellent organisational and multitasking abilities
Strong communication and customer service skills
A proactive, solutions-focused mindset with attention to detail
Ability to manage budgets, control costs, and deliver against targets
Confidence working in fast-paced, high-volume environments
Food Safety/Hygiene certification (Level 2 or above)

Job Responsibility

Part of the relief team, moving between sites as needed
Ensure food quality, presentation, and hygiene standards are consistently met
Supervise teams, manage rotas, and coordinate shifts
Monitor stock levels, place orders, and control waste
Ensure compliance with health & safety and food safety regulations
Plan and deliver catering for events (corporate, private, conferences, etc.)
Liaise with clients to understand requirements, menus, and expectations
Manage event setup, service delivery, and breakdown
Coordinate staffing, logistics, and timelines for successful events
Handle on-the-day challenges to maintain seamless service

What we offer

Contributory pension scheme
Grow your career with our Career Pathways and MyLearning programmes
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Exclusive travel discounts with TUI, Expedia, Booking.com and many more
Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
Up to 44% off cinema tickets to enjoy your favourite blockbuster
Receive cash rewards every time you spend and use them on a wide range of brands
Un-wind with us with free wellness, mindfulness and exercise classes
You can share all discounts and offers with your friends and families

Fulltime

Support Manager

The Camden Society has an exciting opportunity available for a Support Manager t...

Location

United Kingdom , Kettering

Salary:

36339.37 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Level 4 Health & Social Care qualification (or SCQF Level 9 in Scotland), or willingness to work toward it
Proven experience supporting people with learning disabilities
Experience leading teams and managing service delivery in a regulated care setting
Knowledge of safeguarding, health and safety, and care regulations
Excellent communication, leadership, and decision-making skills
Confidence in using digital systems (e.g. Excel, care planning software)
Flexibility to travel locally and work across multiple locations
Experience in coaching, mentoring, and managing change
A full UK driving licence with business insurance

Job Responsibility

Overall leadership, management and performance of several teams within a specific area
Lead teams to maintain an inclusive transparent culture
Ensure robust regulatory, contractual and organisational compliance
Lead teams to support growth and development
Build trusted relationships with people supported friends and Family, local authorities, Thera Trust central teams and healthcare professionals to drive positive outcomes for the people we support
Ensure the people we support live fulfilling lives with choice, independence, and control

What we offer

Annual Leave entitlement: 33 days inclusive of bank holidays

Fulltime

Support Manager

Are you a proactive leader with the ability to drive change and support the grow...

Location

United Kingdom , Newmarket

Salary:

36339.37 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Level 4 Health & Social Care qualification (or SCQF Level 9 in Scotland), or willingness to work toward it
Proven experience supporting people with learning disabilities
Experience leading teams and managing service delivery in a regulated care setting
Knowledge of safeguarding, health and safety, and care regulations
Excellent communication, leadership, and decision-making skills
Confidence in using digital systems (e.g. Excel, care planning software)
Flexibility to travel locally and work across multiple locations
Experience in coaching, mentoring, and managing change
A full UK driving licence with business insurance

Job Responsibility

Overall leadership, management and performance of several teams within Newmarket, Mildenhall and Gazeley, in supported living environments
Leading teams to maintain an inclusive transparent culture
Ensuring robust regulatory, contractual and organisational compliance
Leading teams to support growth and development
Building trusted relationships with people supported friends and Family, local authorities, Thera Trust central teams and healthcare professionals to drive positive outcomes for the people we support
Ensuring the people we support live fulfilling lives with choice, independence, and control

Fulltime

Support Manager

We’re hiring experienced, people-focused Support Managers to lead teams of Merch...

Location

Canada

Salary:

Not provided

Shopify

Expiration Date

Until further notice

Requirements

Proven experience managing and coaching frontline customer support or high-volume operations
Ability to leverage AI-powered performance analysis tools and established playbooks to drive individual and team outcomes
Demonstrated excellence in coaching to high performance using metrics, delivering feedback, and making results visible
Analytical, data-driven mindset
adept at using support analytics tools
Fluent in support operations, KPI monitoring, and best practices for compliance and operational rigor
Skilled communicator who builds trust, fosters growth, and adapts quickly to change
Committed to building a culture of inclusion, feedback, and continuous improvement
Passionate about empowering teams and merchants through innovation, ownership, and a relentless focus on impact

Job Responsibility

Lead, coach, and mentor a high-performing team of Merchant Support Specialists, focusing on their delivery of exceptional service for merchants
Use AI-powered tools, data, and established playbooks to monitor, assess, document and improve Specialist and team performance
deliver immediate, actionable feedback and set clear, visible standards for growth
Guide Specialists in resolving complex and sensitive merchant issues, driving for first-contact resolution and ensuring the team is focused on actions with the greatest direct merchant impact
Regularly facilitate team meetings and 1:1s to communicate expectations, create development plans, and keep Specialists informed and adaptable as processes, technologies, and product offerings evolve
Monitor KPIs and leverage data to identify merchant experience opportunities, prioritize merchant-critical issues, and differentiate team and individual impact using performance metrics
Foster a collaborative, inclusive, and agile team culture rooted in feedback, learning, and accountability
Stay closely connected to support operations by using Specialist tools, periodically handling live merchant interactions, and sharing feedback to improve tools and processes
Collaborate across teams with managers and internal partners to drive continuous improvement in support tools, practices, and outcomes
Ensure Specialists meet documentation, privacy, security, and training requirements - turning mistakes into learning, staying current with innovations, and making decisions that put Shopify’s mission first

Support Manager

The Support Manager is responsible for providing first-level support for the com...

Location

Philippines , Makati City

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
Proficiency in SQL for data queries and access validation
Familiarity with JIRA and Confluence
Experience in access management and security controls
Strong organizational skills with attention to audit and compliance procedures
Ability to work on a Zurich shift schedule with DST adjustments
Ability to work during holidays on a rotational basis
Willingness to work in a hybrid setup (2 days in-office per week)
Excellent analytical, troubleshooting, and communication skills
Strong leadership and prioritization skills under time-sensitive conditions

Job Responsibility

Provide first-level support for internal tools
Manage access control processes for internal and external users, including onboarding, offboarding, and permissions updates
Ensure timely resolution of support tickets and escalate issues as needed
Perform regular housekeeping tasks (e.g., user audits, cleanup of inactive accounts, permissions reviews) to comply with internal audit requirements
Oversee and schedule the company’s global OnCall rotation, ensuring continuous support coverage
Collaborate with IT, Security, and DevOps teams to maintain tool availability, performance, and compliance
Maintain and improve documentation, support guides, and user knowledge bases
May be assigned to manage a customer account and act as the primary contact for all tools-related support, coordination, and escalation management

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

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