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Ready to lead, inspire, and deliver unforgettable food experiences? We’re looking for a dynamic Hospitality Support Manager who thrives in fast-paced environments and loves variety. This is not your typical 9–5 role, you’ll be at the heart of our catering operations and events, stepping in where you’re needed most to ensure everything runs seamlessly. From energising teams to delighting clients, you’ll play a vital role in bringing our standards to life and making every service exceptional. This role combines operational leadership, event coordination, team management, and financial oversight, perfect for someone who enjoys variety, responsibility, and making an impact.
Job Responsibility:
Part of the relief team, moving between sites as needed
Ensure food quality, presentation, and hygiene standards are consistently met
Supervise teams, manage rotas, and coordinate shifts
Monitor stock levels, place orders, and control waste
Ensure compliance with health & safety and food safety regulations
Plan and deliver catering for events (corporate, private, conferences, etc.)
Liaise with clients to understand requirements, menus, and expectations
Manage event setup, service delivery, and breakdown
Coordinate staffing, logistics, and timelines for successful events
Handle on-the-day challenges to maintain seamless service
Build strong client relationships and ensure high satisfaction
Respond to feedback and resolve issues professionally
Complete operational and financial reporting, including KPIs
Support budgeting, cost control, and P&L accountability
Ensure compliance with company policies and maintain accurate records
Requirements:
Flexibility to work across locations, including some evenings
Proven experience in catering and event management
Strong leadership and team management skills
Excellent organisational and multitasking abilities
Strong communication and customer service skills
A proactive, solutions-focused mindset with attention to detail
Ability to manage budgets, control costs, and deliver against targets
Confidence working in fast-paced, high-volume environments
Food Safety/Hygiene certification (Level 2 or above)
What we offer:
Contributory pension scheme
Grow your career with our Career Pathways and MyLearning programmes
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Exclusive travel discounts with TUI, Expedia, Booking.com and many more
Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
Up to 44% off cinema tickets to enjoy your favourite blockbuster
Receive cash rewards every time you spend and use them on a wide range of brands
Un-wind with us with free wellness, mindfulness and exercise classes
You can share all discounts and offers with your friends and families