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Support Manager

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Parking Network B.V.

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Location:
United Kingdom , Leeds

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

15.00 GBP / Hour
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Job Description:

An opening has arisen to work as part of the onsite APCOA Management team at Leeds and Bradford Airport as a Support Manager. This role is vital to support the day to day operations with in the Airport. You will be responsible for managing and motivating a large team, whilst ensuring the smooth running of operations and the service we offer.

Job Responsibility:

  • Support Manager to oversee the Team Leaders and their responsibility to check each product key reconciliation every day and bring to your attention any incorrect reports
  • Complete daily trading reports, ensure all spreadsheets used by the team are up to date and available, for the attention of the Contract Manager and Accounts as required daily
  • Monitor the driving and parking standards daily
  • Manage your site Health and Safety log, conducting a weekly fire check, ID check and conducting Risk assessments on any risk that affects staff during a normal working day, (lone working/Pregnancy/IT, Cash handling, driving operational vehicles)
  • Monitor and report the SLA performance of the service provided by APCOA
  • Manage and investigate any damage claims or complaints and ensure they are appropriately dealt with in a timely and appropriate manner and reported though the correct systems, with any actions followed up
  • Control and delegate work task to Team Leaders on shift maintaining a fair system of apportioning work and breaks
  • Conduct monthly reviews and annual appraisals to identify and constantly improve colleagues’ awareness and understanding through development
  • Responsible for maintaining records, mentoring and on job training and identifying external training requirements
  • To carry out any reasonable request made by Management during your duty

Requirements:

  • Recent team management experience
  • Extensive customer service experience
  • Experience with people management and absence monitoring
  • Excellent written and verbal communication skills
  • Excellent working knowledge of MS office
  • Ability to motivate and manage a team
  • Previous management experience is required for this role
  • A full UK driving license
What we offer:
  • A motivating work environment where successes are shared
  • Development opportunities to fulfil their potential while aiming for excellence in their work

Additional Information:

Job Posted:
February 16, 2026

Expiration:
March 12, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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