Support Manager - Developer Support Team Job at JFrog (Bangalore)

Manager - Project Management Team

Office Angels is recruiting on behalf of a leading tech company seeking a Manage...

Location

United Kingdom , Brighton

Salary:

60000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience managing and developing teams, ideally within technical or project management environments
Strong understanding of project management principles and technical processes to effectively support and guide your team
Excellent communication, problem-solving, and organisational skills
Ability to adapt to changing priorities while supporting business growth
Commercial awareness and a focus on achieving operational and strategic goals

Job Responsibility

Lead, mentor, and develop a team of project managers, focusing on professional growth and team performance
Oversee project delivery while providing guidance and support to the team
Drive continuous improvement and best practice adoption across the team
Ensure compliance with industry standards and organisational processes
Support strategic planning, workforce development, and operational initiatives

Fulltime

Java Developer Team Manager

This role will be focused on specific areas of Fixed Income products, namely fur...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

8+ years of relevant experience in Application Development using Core Java
Experience with streaming real time systems especially if used in the context of Capital Markets applications
Familiarity with Fixed Income products and associated pricing and risk calculations a plus
Ability to be proactive, adjust priorities quickly
Experience working on a mature development in a large collaborative environment as well as coming up with ideas that challenge current practices
Experience managing small teams of developers
Demonstrated leadership skills
Experience with Java ecosystem
Expert in Java development
Strong understanding of Agile methodologies and best DevOps practices

Job Responsibility

Manage a small and dynamic team focused on the design, re-engineering and/or enhancing real time Java based technical stack
Guide the team to achieving stated objectives
Be responsible for key design and architectural decisions
Collaborate with the team to understand functional and operational requirements
Contribute to design and implementation of robust and testable code in support of the requirements
Develop certain non-functional features in the system to improve reliability, scalability and performance
Contribute to the design and implementation of automated test suites
Participate in code reviews helping other team members improve their code

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

Customer Success Account Management Team Manager

ANS Group are a 750+ team of technology specialists and business experts. We del...

Location

United Kingdom , Manchester

Salary:

Not provided

ANS Group

Expiration Date

Until further notice

Requirements

Proven track record managing a client-facing team within a digital services organisation
Demonstrable experience in a similar management role within a Customer Success Account Management or Sales Account Management role
Experience leading and developing high-performing customer success or account management teams within a digital services environment
Strong commercial acumen and a deep understanding of strategic account management
Exceptional stakeholder management, communication, and coaching skills
Ability to use data-driven insights to inform strategy and performance
Skilled at collaboration across departments, managing change, and championing customer experience improvements
Experience in running the end-to-end sales process across Enterprise size customers, supporting the team to identify, close and deliver solutions across Cloud, Data and Security
Natural ability to influence senior leaders and board members
Exceptional communicator, skilled in engaging presentations, negotiations, escalation resolution, and Exec forums

Job Responsibility

Lead and execute the customer success account management growth targets across Tier 3,4 & 5 customers
Lead and drive the end-to-end customer experience for post-sale account management with a keen eye on NRR
Act as the voice of the customer at a senior manager level
Ensure all post-deal customer activities from handover of upsell opportunities won to renewals are executed to meet or excel customer expectations
Influence the business forecast for renewals and upsell
Drive customer culture across the department as the customer champion improving revenue growth, driving retention, and growing long-term partnerships
Reduce customer churn
Coach the team to drive value-driven and strategic conversations with customers
Provide an escalation route
Ensure solutions and products proposed to customers are fit for purpose

What we offer

25 days’ holiday
Buy up to 5 more days holiday
Birthday off
Extra celebration day
5 days’ additional holiday in the year you get married
5 volunteer days
Private health insurance
Pension contribution match
4 x life assurance
Flexible working

Fulltime

Engineering Manager - Support Platform

Become the Engineering Manager for a team at the center of our support strategy ...

Location

Germany , Berlin

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

An ability to lead Engineering teams that deliver impact quickly
Experience developing and supporting a team of engineers in their personal growth and career progression
A track record of partnering with product and design leadership to deliver great outcomes
Demonstrated impact in a similar technical leadership role
A growth mindset and eagerness to learn
The ability to thrive in an ambiguous environment with a high degree of autonomy

Job Responsibility

Partnering with engineering, product, and design leaders to shape team direction and strategy
Supporting and driving this strategy to clear impact with the help of your team
Enabling your team to achieve high levels of productivity, performance and reliability
Teaching, mentoring, coaching and being a role model for engineers and other engineering managers
Creating a collaborative, inclusive and supportive team culture focused on fast, focused, high impact execution
Helping to shape and evolve our engineering culture by contributing to our engineering organization programs

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Open vacation policy and flexible holidays so you can take time off when you need it
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

Manager, Customer Support

As the Manager, Customer Support, you'll lead the leads—managing 3-5 offshore te...

Location

United States

Salary:

118200.00 - 139440.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

5+ years of people management experience with at least 3+ years managing manager-level direct reports (team leads, supervisors, or shift managers) in customer support, service operations, or similar user-facing teams, ideally in a tech-forward or high-growth environment
Experience managing offshore teams in the Philippines or similar Asia-Pacific markets required, including managing teams working US business hours across significant time zones with cultural awareness and strong remote leadership practices
Available for flexible hours including early morning shift coverage, sometimes starting as early as 6am for team meetings, handoffs, and operational support
Proven operator who has owned team performance, designed workflows, and improved processes using data and user feedback
Experienced working with Zendesk for daily operations and using data visualization tools (Sigma, Tableau, or Looker) to monitor performance, analyze trends, and inform decision-making
Strong pattern recognition skills—able to identify recurring operational issues from support data, connect them to broader trends, and translate insights into actionable recommendations for product, marketing, and cross-functional teams
Skilled at guiding teams through significant change—new tools, new processes, new expectations—with clarity, empathy, and structured change management
Experienced at building mechanisms to track KPIs (CSAT, SLAs, productivity, cost per contact), measure user satisfaction, and drive continuous improvement
Clear communicator who provides context, sets expectations, and delivers direct, actionable feedback to managers and team members
Hands-on leader who can flex across levels: coaching individual contributors, developing leads, running daily operations, and contributing to cross-functional strategy

Job Responsibility

Lead and develop a team of 3-5 offshore customer support leads (manager-level reports) who oversee chat and email support operations across distributed teams
Provide early morning shift coverage and leadership presence, ensuring smooth handoffs and operational continuity across time zones
Establish clear expectations, KPIs (e.g., CSAT, first reply and resolution SLAs, productivity), and operating rhythms that improve team performance and user satisfaction
Build and maintain mechanisms that track key metrics, surface issues early, and support continuous improvement across processes and workflows
Identify patterns from day-to-day operations and user feedback, translating them into insights and recommendations for product, marketing, supply chain, and operations teams
Guide the thoughtful adoption of AI and automation, including creation and maintenance of knowledge systems and SOPs for both human agents and AI copilots
Partner with Product, Engineering, and Operations to escalate issues, share insights, and ensure support feedback shapes product and experience improvements
Own capacity planning, scheduling, and resource allocation to ensure coverage and performance during periods of rapid growth
Coach and develop support specialists and leads, creating accountability systems and growth paths that raise overall team capability
Champion the voice of the customer by surfacing trends, insights, and actionable feedback that inform product and business decisions

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Production Support Group Manager

The Apps Support Group Manager is accountable for management of complex/critical...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Senior to advanced level experience in an Apps Support role with commensurate experience in people management
Experience of senior stakeholder management
Project management with demonstrable results in improving IT services
Capacity Planning/Forecasting exposure a plus
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders

Job Responsibility

Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives
Vendor relationship management including oversight for all offshore managed services
Improve the service level the team provides to end users, which includes maximizing operational efficiencies, strengthening incident management, problem management, and knowledge sharing practices
Guide development teams on application stability and supportability improvements
Formulate and implement a framework for managing capacity, throughput, and latency
Define and implement application on-boarding guidelines and standards
Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment, and focus on bringing out their strengths
Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
Evaluate subordinates' performance and make decisions on pay increases, hiring, terminations and other personnel actions
Participate in business review meetings, relating technology tools strategies to business requirements

Fulltime

Team Manager

Dynamic leader with a passion for people management to support through a period ...

Location

United Kingdom , Whitstable

Salary:

18.50 - 22.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in Team Management or Leadership roles
Exceptional communication skills that foster positive relationships
A proactive attitude and a knack for problem-solving
The ability to lead with empathy and inspire your team

Job Responsibility

Lead with Excellence: Manage and inspire a large team of up to 50 staff members
Be the Go-To Person: Address day-to-day staff queries and provide support as needed
Handle HR Matters: Manage staff absences and conduct return-to-work interviews
Smart Scheduling: Oversee staff rotas to ensure smooth operations
Keep Everyone Informed: Communicate business updates and developments to the team
Site Management: Tackle site issues like deliveries and facilities concerns
One-on-One Support: Conduct regular 121s to discuss any issues or concerns with team members
Empathetic Leadership: Implement changes thoughtfully and supportively
Customer Advocate: Act as a point of escalation for customer queries or complaints

What we offer

Supportive working environment
Guidance and mentorship from senior operations team
Potential for permanent placement for the right candidate
Vibrant environment where contributions will be recognised and appreciated

Fulltime

Practice Support Manager

As a Support Manager, you will lead a technical support team to ensure the seaml...

Location

United States

Salary:

Not provided

Aledade, Inc.

Expiration Date

Until further notice

Requirements

4+ years of experience as a Technical Support Manager in a healthcare or technology setting
Strong leadership and communication skills, with an ability to collaborate and negotiate effectively with cross-functional partners
Experience leading a team and managing team performance
Demonstrated experience in a technical operations role with a deep understanding of Incident Management frameworks (e.g., ITIL)
Proven ability to define, implement, and manage SLAs
Hands-on experience with enterprise monitoring and alerting systems (e.g., Datadog, PagerDuty)
Experience creating and maintaining operational runbooks and documentation
Competency in healthcare data standards (e.g., HL7 SIU/ADT, HIPAA X12 837, or CCDA)
Proficiency in constructing new and complex SQL queries for troubleshooting and analysis
Proven experience using Python, AWS CLI, and Bash

Job Responsibility

Lead and Develop Support Team: Manage a team of Support Analysts and Specialists, overseeing their daily activities and promoting their professional development
Drive Performance and Accountability: Monitor Key Performance Indicators (KPIs) for the team, offering regular feedback and coaching to ensure continuous improvement and accountability
Foster Talent and Collaboration: Onboard, train, and mentor new and existing team members to cultivate a high-performing, cohesive, and collaborative team environment
Optimize Team Operations: Develop and implement tools to effectively monitor and manage team capacity and performance, ensuring optimal resource allocation and productivity
Monitor SLAs: Oversee Service Level Agreements (SLAs) for troubleshooting issues, ensuring alignment with daily operational practices and standards
Own Incident Management Lifecycle: Manage the complete life cycle of incident management, from initial alert through resolution and post-mortem analysis, guaranteeing timely remediation and transparent communication with all stakeholders, including practice teams
Develop and Operationalize Runbooks: Create and maintain detailed runbooks for recurring issues and establish standard operating procedures to promote consistent and efficient incident response
Optimize Monitoring Systems: Utilize and refine monitoring tools such as Datadog and PagerDuty to proactively detect and mitigate potential issues before they impact our operations
Lead High-Priority Incident Resolution: Facilitate high-priority incident resolution calls, guiding cross-functional teams in swiftly addressing and resolving issues
Serve as a Point of Escalation: Act as the escalation point for the support team, addressing complex technical issues that require in-depth knowledge of our applications, Tableau, and data interfaces

What we offer

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options

Fulltime

Support Manager - Developer Support Team

JFrog

Location:
India , Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 16, 2026

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Nice to have:

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Job Posted:February 16, 2026

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Job Posted:
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