Support Helpdesk Executive Job at EverestIMS Technologies Limited

New

Support Helpdesk Executive

We are looking for a proactive and customer-focused Email & Helpdesk Support Exe...

Location

Salary:

Not provided

EverestIMS Technologies Limited

Expiration Date

Until further notice

Requirements

Any Graduate (B.Com, BBA, BA, BCA, B.Sc, MBA, etc.)
Freshers with excellent communication skills are welcome
Excellent written English communication
Good email drafting and professional correspondence skills
Basic computer knowledge and MS Office proficiency
Strong customer service orientation

Job Responsibility

Manage customer support requests through email and helpdesk portals
Acknowledge and respond to customer emails within defined SLA timelines
Create, assign, track, and update support tickets
Follow up with customers regarding pending issues and resolutions
Coordinate with technical teams for issue resolution
Maintain accurate records of customer interactions
Escalate critical issues to appropriate teams when required
Share regular updates with customers until closure
Prepare daily and weekly ticket status reports
Ensure customer satisfaction through professional communication

Fulltime

New

Senior Manager, IT Support

We are looking for an experienced Senior Manager, IT Support to lead enterprise ...

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 8 years of experience in enterprise IT support, service management, or helpdesk leadership within a fast-paced, growth-oriented technology environment
Minimum 3 years of experience in a Senior Manager-level role or above with responsibility for leading support organizations
Proven success managing IT support teams that operate across global time zones, not limited to a primarily local team structure
Hands-on operational ownership of a modern service management platform such as Jira Service Management, Console, Atomicwork, or a comparable solution
Strong knowledge of incident management, request fulfillment, change management, governance practices, and escalation frameworks
Working understanding of identity and access management concepts, including the ability to collaborate on automation and governance efforts involving platforms like Okta
Demonstrated ability to influence cross-functional stakeholders and communicate effectively with both distributed teams and executive leadership
Familiarity with technologies such as Active Directory, backup tools, Cisco technologies, computer hardware, and configuration management practices

Job Responsibility

Lead IT support operations across multiple regions and time zones, ensuring consistent service coverage and strong team coordination in a global support model
Shape and enforce scalable service management practices covering incidents, service requests, change control, governance standards, and escalation procedures
Oversee the administration and optimization of enterprise support platforms such as Jira Service Management, Console, Atomicwork, or similar tools used for service delivery
Partner with Platform Engineering and related technical teams to improve automation, access controls, and identity-related support processes within environments such as Okta and Active Directory
Guide the organization through large-scale tooling or platform changes, maintaining service continuity and clear communication throughout implementation
Develop team members into trusted escalation points and emerging leaders by coaching individual contributors and encouraging greater ownership
Build strong working relationships with stakeholders across HR, Legal, Security, Finance, and business leadership to advance support initiatives and operational improvements
Use agile ways of working along with tools such as Jira and Confluence to manage priorities, document processes, and track program execution
Support enterprise technology environments involving computer hardware, configuration management, Cisco technologies, and backup-related systems as part of broader service operations

New

Senior Data Engineer

Senior Data Engineer - The Senior Data Engineer is responsible for executing the...

Location

Canada , Toronto

Salary:

110000.00 - 130000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum 5-8 years experience Data Engineering
with experience in Azure using Databricks
Bachelor’s degree Required
Expert in Data Engineering in Microsoft Azure Environment + Toolsets (ADF, Synapse, Data Bricks, Cosmos DB, FunctionApps, Logic Apps etc)
Lakehouse experience using Databricks
Azure platform administration
Data Governance Software experience
Microsoft Power BI delivery and support
Strong SQL query skills
Strong history in Python, Pyspark, or Scala

Job Responsibility

Leading the delivery of finance domain data migration projects with clear milestones, quality controls, and operational readiness
Designing and maintaining reusable data ingestion and transformation frameworks aligned with enterprise engineering standards
Ensuring data consistency, lineage, and trustworthiness across finance and enterprise data domains
Collaborating with business and technical stakeholders to enable analytics, forecasting, and AI readiness for finance data
Driving operational excellence across engineering practices, optimizing for cost, performance, and maintainability
Design, develop, and maintain robust batch and streaming data pipelines across Azure Data Factory, Databricks, Informatica, and SQL environments
Closely work with vendors, contractors and other FS teams to operationalize the data migration process for the hotels
Implement and oversee CI/CD workflows, Infrastructure as Code (IaC), and automated testing frameworks
Operationalize data quality by integrating Informatica IDQ into finance workflows
Apply governance standards by embedding metadata, cataloging, and lineage practices

Fulltime

System Administrator 1

We are seeking a System Administrator 1 to join our Security and Electronic Syst...

Location

United States , Sacramento

Salary:

83120.00 - 124680.00 USD / Year

M.C. Dean, Inc

Expiration Date

Until further notice

Requirements

BS degree and 0+ Years of progressive experience or HS Diploma or Equivalent and 6+ Years of progressive experience
Requires some system administrator experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions
Demonstrated understanding of Windows patching and vulnerability remediation
Basic knowledge of large-scale networking, VLANS and routing
Requires reliable attendance at customer site during work hours required by customer
Requires the ability to work flexible shifts that include nights, weekends, holidays and on-call as needed
Requires minimum of IAT Level II certification (e.g., Security+)
Demonstrated background working with multidisciplinary teams
Demonstrated time management and organization skills to meet deadlines and quality objectives
Able to use MS Excel, Word, Visio, and PowerPoint

Job Responsibility

Provide assistance to end users in accessing and using IT systems
Answer Help desk phone calls
triage initial phone calls providing support and determine when escalation is required
Utilize technology-based problem tracking system (i.e., ticketing system) to document helpdesk phone calls
document troubleshooting steps prior to completing ticket and or escalating to next level of support
Monitor Enterprise system status for problems such as network outages and or degraded services
provide initial troubleshoot notify proper Sr. Level administrators when required
Support daily operations to include monitoring and reviewing system logs
Support configuration and management of Windows operating systems and install/load operating system software
Support desktop hardware and operating system set-up, imaging software loading, and antivirus updates

What we offer

A collaborative team inspired by the way engineering and innovation enhance customer outcomes
An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years
Investment in your skills and expertise through a combination of professional and technical training programs
Open and transparent communication with senior leadership as well as local office management
Medical, dental, vision, life, and disability insurance
Paid time off
Tuition reimbursement
401k Retirement Plan
Military Reserve pay offset
Paid maternity leave

Fulltime

Associate IAM Specialist

Location

Spain , Barcelona

Salary:

Not provided

N26

Expiration Date

Until further notice

Requirements

0–2 years of experience in Identity and Access Management, IT helpdesk, or a related technical support role
Experience using a ticket-based enterprise workflow management system, preferably Jira and other Atlassian products
Familiarity with cloud-based office suites, especially Google Workspace / GSuite Admin
A foundational understanding or high motivation to learn IAM technologies and solutions such as Okta
Basic knowledge of identity and access management concepts (such as authentication, authorisation, and role-based access control)
Awareness of industry protocols like SAML, SCIM, OAuth, or OIDC is a plus
A strong desire to learn the end-to-end IAM lifecycle (e.g., provisioning, deprovisioning, recertification, and segregation of duties)
Basic understanding of how APIs function and their general utility
Ability to be empathetic, humble, and possess a strong focus on customer service
Outstanding interpersonal and communication skills, with a growth mindset and comfort in asking for guidance when needed

Job Responsibility

Support the access management process for tools by monitoring the queue and handling standard tickets based on priority
Support employees in resolving standard access-related issues with the systems we use, escalating complex problems when necessary
Manage and process daily identity management and access requests
Assist with IT onboarding workflows, supporting account creation and initial access provisioning for new joiners
Execute routine controls within IAM processes to maintain data accuracy and compliance
Since IT Support and IAM Operations are a part of the same team you will become familiar with basic IT Support tasks so can leverage each other's skillset when required
Assist in updating and maintaining IT documentation, including support guides and operations process manuals
Support with audit-related activities by helping collect required data and evidence

What we offer

Accelerate your career growth by joining one of Europe’s most talked about disruptors
Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation
As an N26 employee you will have access to a Premium subscription on your personal N26 bank account
subscriptions for friends and family members
Additional day of annual leave for each year of service
A high degree of autonomy and access to cutting edge technologies
A relocation package with visa support for those who need it

It Support Technician

Location

United Kingdom , Mansfield

Salary:

30000.00 - 32000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

5 years previous experience in a helpdesk environment is necessary
Planning, organising and good communication skills
Access to own vehicle
Willingness to learn
Understanding of SQL would be very beneficial
Adaptable to changing circumstances and demands
Good knowledge of Microsoft Office 365, especially Excel/VBA
Good Knowledge of Windows and Server operating system
Good problem-solving skills
Knowledge of infrastructure setups would be advantageous

Job Responsibility

Manage and resolve escalated support tickets across all levels, diagnosing complex hardware, software, and network issues while providing technical guidance and mentorship to junior team members
Maintain and support core IT systems, including Windows Server environments, Active Directory, Microsoft 365, and virtualisation platforms (e.g. Hyper-V), ensuring system reliability and performance
Diagnose and resolve network-related issues, including TCP/IP, DNS, DHCP, VLANs, and firewall configurations, ensuring minimal disruption to business operations
Provide ongoing support, troubleshooting, and user assistance for internally developed business applications, including Excel-based tools (e.g. FTB) and Windows-based systems such as Production Tracker. Work closely with internal development teams and stakeholders to resolve issues, support enhancements, and ensure system availability and usability
Support the planning and execution of IT projects such as hardware rollouts, system migrations, software implementations, and asset register management
Maintain accurate and up-to-date documentation of incidents, resolutions, and system configurations. Contribute to SLA adherence, reporting, and continuous service improvement initiatives
Provide end-user support and guidance, ensuring effective use of IT systems and promoting best practices across the organisation
Ensure all users adhere to company IT policies, security standards, and procedures, supporting overall compliance and risk management
Work collaboratively with the IT team on non-support activities, including server patching, maintenance of unmanned devices, and continuous technical training and development

What we offer

A collaborative and supportive work environment
On site parking
Opportunities for career development and training
Competitive salary and benefits package
Exposure to diverse and exciting IT challenges within a dynamic organisation

Fulltime

MS Engineer L1

MS Engineer (L1) (Japanese and English - Bilingual) is a critical role responsib...

Location

Malaysia , Cyberjaya

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Diploma, degree, or relevant qualification preferably IT/Computing
Equivalent work experience related to IT helpdesk/ customer service/ customer support
Open to consider fresh graduates and candidates without IT background
Languages requirement: bilingual Japanese & English (reading, writing & speaking)
Non-native: Advanced to fluent level in Japanese language (minimum JLPT N2)
Japanese native candidates: business English
Flexible to work in shift patterns as required by the company, which may include 12-hour shifts, and could encompass day, night, or customized working hours
Excellent communication and interpersonal skills
Strong analytical and problem-solving abilities
Ability to work independently and as part of a team

Job Responsibility

Provide first-level support for hardware, software, and network-related issues to end users on various IT systems and applications
Assist in the installation, configuration, and maintenance of end-user computing devices and software
Troubleshoot and resolve technical problems with desktops, laptops, printers, mobile devices, and other peripherals
Monitor and manage alerts for network and server performance, ensuring issues are resolved promptly
Coordinate troubleshooting procedures with customers, system/network vendors, and network carriers
Receive and execute Service/Change Requests as per NTT and/or customer defined rules and procedures
Document and track all support requests and incidents in the NTT ticketing system
Maintain up-to-date knowledge of NTT products, services, and IT infrastructure
Recommend procedure modifications or improvements to streamline support processes

Manager, Data Engineering - Finance Data Foundations

Manager, Data Engineering - Finance Data Foundations The Manager, Data Engineer...

Location

Canada , Toronto

Salary:

110000.00 - 130000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum 5-8 years experience Data Engineering
with experience in Azure using Databricks
Bachelor’s degree Required
MBA or Master’s in Engineering preferred
Expert in Data Engineering in Microsoft Azure Environment + Toolsets (ADF, Synapse, Data Bricks, Cosmos DB, FunctionApps, Logic Apps etc)
Lakehouse experience using Databricks
Azure platform administration
Data Governance Software experience
Microsoft Power BI delivery and support
Strong SQL query skills

Job Responsibility

Leading the delivery of finance domain data migration projects with clear milestones, quality controls, and operational readiness
Designing and maintaining reusable data ingestion and transformation frameworks aligned with enterprise engineering standards
Ensuring data consistency, lineage, and trustworthiness across finance and enterprise data domains
Collaborating with business and technical stakeholders to enable analytics, forecasting, and AI readiness for finance data
Driving operational excellence across engineering practices, optimizing for cost, performance, and maintainability
Design, develop, and maintain robust batch and streaming data pipelines across Azure Data Factory, Databricks, Informatica, and SQL environments, ensuring scalability, reliability, and operational efficiency
Closely work with vendors, contractors and other FS teams to operationalize the data migration process for the hotels
Implement and oversee CI/CD workflows, Infrastructure as Code (IaC), and automated testing frameworks (unit, integration, and data validation) with built-in monitoring and observability to meet defined SLAs and SLOs
Operationalize data quality by integrating Informatica IDQ into finance workflows for profiling, rule-based validation, and continuous data quality monitoring
Apply governance standards by embedding metadata, cataloging, and lineage practices in collaboration with the Data Strategy & Governance team

Fulltime

Select Country

Support Helpdesk Executive

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Support Helpdesk Executive

Support Helpdesk Executive

Senior Manager, IT Support

Senior Data Engineer

System Administrator 1

Associate IAM Specialist

It Support Technician

MS Engineer L1

Manager, Data Engineering - Finance Data Foundations

Our AI answers in your language