Support Group Manager, Citi

Citi

Location:
Ireland, Dublin

Category:
-

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Services TPM BAO Support Manager will play a key role in developing and executing the Services BAO support team. This includes supporting Business Activity Owners (BAOs) across clusters to complete all required Third Party Management activities. The role promotes a globally consistent approach to third party management policy and involves a mix of operational support, process guidance, quality assurance, and risk management throughout the TPM lifecycle.

Job Responsibility:

Accountable for the overall management of all Services BAO Support activities globally
provide thought leadership to drive efficient BAO support role activities
drive operational performance and deliver timely and quality-driven results
implement desktop guidelines or procedures
conduct regular cadence of staff and 1:1 meetings
ensure that staff has clear goals and expectations with regards to the results by which they will be measured
actively monitor and assess staff’s development needs, implementing required training and development opportunities
perform BAO support activities focused on higher risk third parties
work with Business Activity Owners and Third Party Officers on key controls, standard processes, operating procedures, and compliance with procedures
support reporting activities
monitor progress on remediation activities
facilitate and coordinate with SMEs to complete due diligence or ongoing monitoring activities
engage with Payments and Investor and Issuer Services teams to share results
proactively engage with other teams and promote awareness of controls

Requirements:

Bachelor’s Degree or equivalent experience
related experience in vendor management, third party risk, or risk and control functions
strong knowledge of third party management requirements
program/project management experience a plus
ability to work effectively and drive results with a virtual global team
strong experience in analytics and problem solving
proficient in MS Suite of application, specifically proficient in Excel and PowerPoint
global mindset and proven record of leadership experience in third party management
proficient with business control and compliance frameworks for financial institutions
self-driven in utilizing resources, expanding expertise to build team knowledge
able to build a team and process from ground up
detail oriented and able to effectively manage and track large portfolio of activities
excellent influential skills
the ability to effectively manage and navigate through multi-faceted disciplines throughout the organization
self-starter with a track record of building and leading teams and executing implementation
executive presence: ability to have voice heard
excellent verbal, written and interpersonal communication skills
strong management and leadership skills
excellent oral and written presentation skills

Nice to have:

Program/ Project Management experience
MBA

What we offer:

Competitive base salary (annually reviewed)
hybrid working model (up to 2 days working at home per week)
benefits to support you and your family to be well, live well, and save well

Additional Information:

Job Posted:
June 07, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Support Group Manager