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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Administration

Support Engineering Specialist

Mexico, Mexico City · Job Posted June 29, 2026
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Job Description

We are expanding our Support organization to meet the rapid growth of VM Essentials and Morpheus Enterprise deployments across enterprise and partner ecosystems. As a Support Engineer, you will help customers deploy, operate, and troubleshoot our virtualization and cloud management solutions. Your work will directly influence customer success, Proof of Concept (PoC) outcomes, and long‑term adoption.

Job Responsibility

  • Provide technical support for VM Essentials and Morpheus Enterprise deployments across on‑prem, hybrid, and cloud environments
  • Diagnosing and troubleshoot issues related to virtualization, compute, storage, networking, and automation platforms
  • Drive timely resolution of support cases in alignment with SLAs
  • Assist customers during PoC cycles with configuration validation, environment readiness, and blocker resolution
  • Document solutions, FAQs, and best practices to improve internal knowledge bases
  • Collaborate with cross‑functional teams including Product, Engineering, and Sales Engineering to ensure customer success
  • Provides guidance and mentoring to less- experienced staff members

Requirements

  • Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent
  • Advanced English communication skills
  • 3+ years of experience supporting virtualization, cloud, or datacenter systems
  • Linux is must
  • Strong troubleshooting in compute, storage, networking, or automation solutions

Nice to have

  • Experience with PoCs, deployments, or customer‑facing technical roles
  • Proficiency in scripting/log analysis (PowerShell, Bash, Python preferred)

What we offer

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
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