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Support Engineering Manager

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Microsoft Corporation

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Location:
Japan , Tokyo

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams.

Job Responsibility:

  • People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people
  • Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks
  • Readiness: You ensure your team has the technical skills required to provide a great customer experience
  • Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools
  • Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience

Requirements:

  • 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience
  • 1+ year(s) of people management experience
  • Japanese Language: fluent in reading, writing and speaking
  • English Language: confident in reading and writing
  • moderate spoken English skills

Additional Information:

Job Posted:
March 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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