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Support Engineer

thepeoplenetwork.co.uk Logo

Fynity

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Location:
United Kingdom , Reading

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

36000.00 - 40000.00 GBP / Year
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Job Description:

Level 2 Support Engineer. This is a hands-on, dual-role position, primarily based on-site, where you’ll be responsible for maintaining infrastructure, supporting users, and ensuring the smooth operation of critical systems. You’ll also contribute to continuous improvement initiatives and support wider project activities when required.

Job Responsibility:

  • Monitoring, maintaining, and supporting VMware infrastructure
  • Monitoring, maintaining, and supporting Microsoft Server 2022 (including Active Directory, DNS)
  • Monitoring, maintaining, and supporting Windows 11 desktops and third-party applications
  • Monitoring, maintaining, and supporting anti-virus solutions and system security
  • Monitoring, maintaining, and supporting basic networking and local area networks
  • Monitoring, maintaining, and supporting backup systems
  • Proactively monitoring systems, identifying issues, and resolving faults
  • Logging, tracking, and managing support tickets through to resolution
  • Working closely with customers to support their on-premise IT solutions
  • Contributing to continuous improvement, service reviews, and best practices
  • Collaborating with engineering teams across multiple projects

Requirements:

  • Strong background in user support and application troubleshooting
  • Experience supporting and maintaining Microsoft Windows desktop and server environments
  • Experience supporting and maintaining VMware infrastructure
  • Experience supporting and maintaining local area networks and basic networking
  • Experience supporting and maintaining security appliances
  • Experience working in highly regulated or controlled environments
  • Ability to follow processes, procedures, and compliance requirements
  • Strong communication skills
  • Ability to prioritise workload and manage tasks effectively
  • Highly organised with strong attention to detail
  • Collaborative team player
  • Must already hold valid SC Clearance

Nice to have:

  • Experience with SIEM tools (Security Information and Event Management)
  • Previous experience working in secure environments
  • Full UK driving licence

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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