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Capital One Logo Capital One · IT - Administration

Support Engineer

Mexico, Mexico City · Job Posted June 29, 2026
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Job Description

The focus of this role will be to help users in the office with all things technology related. At the very start of the process of helping new hires through the onboarding process, to regular maintenance and troubleshooting of all technology related issues (Computer, docking station, headset, monitor, mobile devices and wifi connectivity), working with US-based support teams to understand ongoing issues to support local users, and finally helping to offboard users by collecting assets for appropriate disposal or reuse. Heavy focus on laptop and mobile device support for a mix of Windows and Apple laptops and Apple mobile devices.

Job Responsibility

  • Help users complete provisioning and onboarding technology set-up
  • Provide support for a fast growing group of team members in multiple divisions
  • Top notch customer focused support
  • Utilize ServiceNow as the ticketing tool to track and escalate tickets for end users
  • Perform other tasks as needed by the Site Operations Lead and Asset Management leadership
  • Excellent written and verbal communication skills
  • Engaged in cross-train efforts amongst peers where applicable
  • Contribute to site level operational readiness, process improvements
  • Effectively manages up as needed
  • Self-aware of gaps in skills, works to improve
  • Frequent collaboration with site lead, acting as back-up when delegated to
  • Cross platform collaboration with immediate peers
  • Define, implement, and leverage process (change, incident, problem) management functions

Requirements

  • Bachelor’s Degree
  • At least 2 years of experience with remote or in-person help desk support for Virtual Machines, PCs, and Macs
  • At least 2 years of experience in mobile operating systems and hardware (iOS, Android, iPhones, or Google Pixels)

Nice to have

  • At least 3 years of experience with remote or in-person help desk support for Virtual Machines, PCs, and Macs
  • At least 3 years of experience in mobile operating systems and hardware (iOS, Android, iPhones, or Google Pixels)
  • At least 1 year of experience with Active Directory services integration
  • At least 1 year of experience with Google suite applications
  • At least 1 year of experience with virtualization technologies, to include VMWare tools (Fusion, ESX)
  • At least 1 year of experience in MDM solution (Airwatch)
  • ITIL certification or A+ certification
  • Mac Integration Basics Certificate or at least 2 years of Mac support experience
  • Windows 10 Certificate or at least 2 years of Windows OS support experience
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