Support Engineer

• Operational monitoring
• Be the first to know if something is about to happen and act on it accordingly
• Follow up on and identify possible gaps in our monitoring framework
• Request intake and follow up
• Process new incoming requests, clarify where necessary, and identify the steps to be taken to complete them
• Involve colleagues in the request if specific skills are required
• Don’t hesitate to escalate when necessary
• Able to create and maintain good customer-supplier relationships
• Participate in project go-lives
• Participate in important go-lives and support both the client and project team
• Ensure a flawless aftercare
• Documentation
• Create and update our documentation and standard operating procedures
• Security
• You are aware of the risks we face with regard to information security
• You incorporate information security into your daily work
• You identify (imminent) incidents in this area and act accordingly
• Everything you do must be in line with our information security policy

• CV and CL in English and/or Dutch Mandatory
• professional and academic educational background (HBO/WO)
• knowledge of and/or affinity with the business process surrounding order management
• knowledge of and/or affinity with application management and application integration
• knowledge of and/or affinity with website and cloud technologies
• knowledge of and/or affinity with online ticket systems and monitoring tools
• analytical, solution-oriented and think outside the box
• good and professional communication skills, both verbal and written
• fluent in either Dutch and/or English
• full working proficiency in English

Preferably French (spoken and/or written)