Support Engineer Jobs

Bluesight

Location:
United States, Washington, DC

Category:
IT - Administration

Contract Type:
Not provided

Salary:

30.00 - 35.00 USD / Hour

Save Job

Apply Position

Job Description:

We are looking for an energetic Support Engineer who will provide technical and network problem resolution to end-users (customers and internal) by performing a question-based diagnosis process while guiding users through step-by-step solutions. The Support Engineer will help complete IT questionnaires, assessments, and work with hospital IT & Pharmacy teams to ensure hardware and software meets their standards.

Job Responsibility:

Answer inbound phone calls from customers on the technical support line
Respond to emails from customers
Assist customers with technical issues related to Bluesight products
Analyze application data and ensure accuracy with resolutions
Assist employees with general IT issues such as email, wireless, and other IT products
Resolve issues, maintain high-end customer satisfaction and confidence
Security assessments and remediation
Other duties and technical projects as assigned
Occasional overnight on call rotation coverage

Requirements:

Bachelor's degree in related field preferred
2-5 years of experience in administering and/or troubleshooting issues related to hardware, systems, and networks
Strong Excel, SQL, Working with data sets to analyze issues
CISSP, A+, Security+, CISM, Net+ or equivalent certifications strongly preferred
Strong analytical and problem-solving skills
Professional and polite demeanor
Knowledge and experience in a SaaS environment is preferred
Ability to travel up to 10% of the time

What we offer:

Competitive salary
Time off when you need it – unlimited vacation days
Generous insurance coverage
401k program with a company match
Fun, collaborative culture

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

Remote work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.

Support Engineer