Support Engineer

This is a hands-on role for engineers who enjoy debugging, diagnosing system behavior, and unblocking customers in real time. As a Support Engineer at Avoca, you’ll focus on resolving customer issues and support tickets across our production systems. You’ll be trusted to debug issues independently, reason through configuration, workflows, and data flow, and drive issues to resolution with minimal handoff. The role emphasizes strong execution, technical judgment, and clear communication, while partnering closely with Solutions Engineers and Engineering when broader changes are required. Support Engineers play a critical role in keeping customer deployments running smoothly. Your work directly impacts customer trust, product reliability, and our ability to scale without friction.