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Support Engineer

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JFrog

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Location:
United States , Sunnyvale

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

149365.00 - 160000.00 USD / Year
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Job Description:

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.”

Job Responsibility:

  • Serve as technical resource
  • Responsible for unprecedented, customer issues
  • Provide analysis/resolution for multifaceted problems involving JFrog Platform/integration into sophisticated customer environments
  • Write custom scripts (Bash, Python, Shell) to automate diagnostics, extract data
  • Analyze log files, thread dumps, HTTP traffic, syslogs to solve issues/bottlenecks
  • Use authentication mechanisms (LDAP, SAML, OAuth, SCIM/reverse proxies (Nginx), Apache products (HTTPD/Tomcat)
  • Review C# code, debugging/detecting bugs/runtime issues
  • Conduct in-depth analysis of customer logs, system performance data, environment configurations to identify root causes of elusive issues
  • Replicate intricate customer architectures/usage patterns to diagnose/validate solutions for complex bugs/performance bottlenecks
  • Collaborate with customers' senior technical teams to understand challenges
  • Develop/disseminate troubleshooting methodologies
  • Create internal documentation/best practice guides for complex scenarios
  • Participate in knowledge-sharing sessions
  • Identify trends in customer escalations to develop resources/training to address emerging challenges
  • Participate in continuous improvement of products by collaborating with R&D for bug fixes
  • Translate customers’ feedback to technical solutions to inform product enhancements
  • Translate complex customer feedback/technical findings into actionable insights for product improvement/bug resolution
  • Partner with field and success teams to provide consultation on strategic customer accounts

Requirements:

  • Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering, or Information Systems plus 2 years experience
  • Experience writing custom scripts (Bash, Python, Shell) to automate diagnostics, extract data
  • Experience analyzing log files, thread dumps, HTTP traffic, syslogs to solve issues/bottlenecks
  • Experience using authentication mechanisms [LDAP, SAML, OAuth, SCIM/reverse proxies (Nginx), Apache products (HTTPD/Tomcat)]
  • Experience reviewing C# code, debugging/detecting bugs/runtime issues
What we offer:
  • Equity package of restricted stock units (RSU)
  • Eligibility to participate in Employee Stock Purchase Plan
  • Comprehensive benefits including medical, dental, vision, retirement, wellness

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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