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Optiver’s Enterprise Technology Support Engineers focus on IT systems and applications that allow users to perform their daily work. We firmly believe in finding the right blend of functionality for our users and manageability for administrators. To that end, the person we seek will revel in finding that balance, and running systems that consistently work and work well. As an Enterprise Technology Support Engineer in our Amsterdam office, you’ll be pivotal in ensuring seamless technology operations across all departments. Your role encompasses a broad range of responsibilities, aimed at delivering top-notch IT support and fostering a technologically optimized work environment. Your role is a blend of technical acumen and interpersonal skills, aimed at creating a resilient, user-friendly IT landscape that supports the company’s goals and enhances productivity.
Job Responsibility:
Serve as the primary contact for IT-related requests, incidents, and issues, ensuring rapid resolution and minimal business impact
Develop strong connections with users and key stakeholders, understanding their needs to maintain an optimized IT environment
Handle the complete IT lifecycle for users, from onboarding to offboarding, ensuring a smooth start and finish to their tenure
Implement alert systems and analyze trends to prevent IT issues, maintaining a stable and efficient work environment
Streamline IT processes and develop self-service resources, enabling users to solve common issues independently
Regularly audit the IT environment to ensure compliance with security standards and policies
Lead projects to enhance the IT environment and user experience, prioritizing impactful improvements
Oversee user-facing hardware and manage IT setups for office expansions, ensuring technological readiness and productivity
Analyze and recommend solutions for user-facing technologies, collaborating with extended IT teams for seamless service delivery
Requirements:
Solid foundation in Windows OS, Active Directory, AV equipment management, and troubleshooting IT issues across desktops, laptops, mobile devices, and printers
Proficient with SCCM, Intune, Zoom, RDP, and a broad spectrum of user and collaboration technologies including Zoom, Slack, and Confluence
Operational expertise in VMWare, backup solutions, datastore management, and basic network troubleshooting
A minimum of 5 years in end-user support and enterprise operations, with extensive experience supporting and leading projects in the Microsoft ecosystem (Windows OS, Office suite, AD, DNS, Group Policy, DHCP), end-user technologies, and server environments
Demonstrated capability in managing user access, SOE image creation/installation, and familiarity with SCCM
Passionate about IT support and customer service, with a proactive can-do attitude
Exceptional attention to detail, operational excellence, strong documentation skills, critical thinking, and a robust understanding of change control processes
Top-notch communication skills, both written and verbal
Team player committed to operational excellence
What we offer:
A performance-based bonus structure
The opportunity to work alongside best-in-class professionals from over 50 different countries
25 paid vacation days in your first year, increasing to 30 from your second year onwards
Training opportunities
Discounts on health insurance
Fully paid first-class commuting expenses
Extensive office perks, including breakfast, lunch and dinner, world-class barista coffee, in-house physio and chair massages, organized sports and leisure activities, and Friday afternoon drinks
Training and continuous learning opportunities, including access to conferences and tech events
Competitive relocation packages and visa sponsorship where necessary for expats