Support Engineer

As one of our Support Engineers, you'll be a clear owner of support during SF hours and a key member of a growing support function. You'll combine technical depth, strong judgment, and proactive communication to ensure customers, and the rest of the company, always feel support is under control. You'll be joining a small, lean, and mighty CX team distributed across SF and the EU. You'll work directly with Product and Engineering, act as "customer zero" for the product we're building, and help shape how support operates at Plain as we scale.