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Support Engineer

https://www.soprasteria.com Logo

Sopra Steria

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Location:
Belgium , Brussels

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

As a Support Officer, you will handle IT problems and respond to IT requests and incident calls via phone, mail, or the IT Service Management application, Service Now. You will analyze and resolve requests, keeping end users and colleagues informed throughout the process. Furthermore you will liaise with System Engineers for further escalations related to infrastructure or application issues. Additionally, you will contribute to building a Knowledge Base and actively share your knowledge. You will provide support for all Sopra Steria companies across various sites in the BeLux region.

Job Responsibility:

  • Handle IT problems and respond to IT requests and incident calls via phone, mail, or the IT Service Management application
  • Analyze and resolve requests
  • Keep end users and colleagues informed throughout the process
  • Liaise with System Engineers for further escalations related to infrastructure or application issues
  • Contribute to building a Knowledge Base and actively share knowledge
  • Provide support for all Sopra Steria companies across various sites in the BeLux region
  • Occasionally provide on-site support at remote locations

Requirements:

  • Bachelor's degree in computer science or a relevant equivalent (Syntra, VDAB IT course)
  • Experience in providing first-line and/or second-line IT support
  • Knowledge of hardware components (desktops, laptops, printers, peripherals)
  • Familiarity with common operating systems (Windows, macOS, Linux)
  • Understanding of common software applications (Microsoft Office, O365, email clients, Intune)
  • Experience in troubleshooting common IT issues
  • Ability to communicate technical issues to non-technical users
  • Experience with service desk- and remote tools (e.g. ServiceNow, Jira)
  • English, French and Dutch language skills

Nice to have:

  • Experience in providing first-line and/or second-line IT support is a big plus
  • Being a people person
  • Stress-resistant & customer-friendly
What we offer:
  • Mobility options (including a company car)
  • Insurance coverage
  • Meal vouchers
  • Eco-cheques
  • Continuous learning opportunities through the Sopra Steria Academy
  • Access to more than 250 trainings
  • Opportunity to connect with fellow Sopra Steria colleagues at various team events

Additional Information:

Job Posted:
November 10, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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