Support Engineer, Sopra Steria

Sopra Steria

Location:
Belgium, Brussels

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

As a Support Officer, you will handle IT problems and respond to IT requests and incident calls via phone, mail, or the IT Service Management application, Service Now. You will analyze and resolve requests, keeping end users and colleagues informed throughout the process. Furthermore you will liaise with System Engineers for further escalations related to infrastructure or application issues. Additionally, you will contribute to building a Knowledge Base and actively share your knowledge. You will provide support for all Sopra Steria companies across various sites in the BeLux region.

Job Responsibility:

Handle IT problems and respond to IT requests and incident calls via phone, mail, or the IT Service Management application
Analyze and resolve requests
Keep end users and colleagues informed throughout the process
Liaise with System Engineers for further escalations related to infrastructure or application issues
Contribute to building a Knowledge Base and actively share knowledge
Provide support for all Sopra Steria companies across various sites in the BeLux region
Occasionally provide on-site support at remote locations

Requirements:

Bachelor's degree in computer science or a relevant equivalent (Syntra, VDAB IT course)
Experience in providing first-line and/or second-line IT support
Knowledge of hardware components (desktops, laptops, printers, peripherals)
Familiarity with common operating systems (Windows, macOS, Linux)
Understanding of common software applications (Microsoft Office, O365, email clients, Intune)
Experience in troubleshooting common IT issues
Ability to communicate technical issues to non-technical users
Experience with service desk- and remote tools (e.g. ServiceNow, Jira)
English, French and Dutch language skills

Nice to have:

Experience in providing first-line and/or second-line IT support is a big plus
Being a people person
Stress-resistant & customer-friendly

What we offer:

Mobility options (including a company car)
Insurance coverage
Meal vouchers
Eco-cheques
Continuous learning opportunities through the Sopra Steria Academy
Access to more than 250 trainings
Opportunity to connect with fellow Sopra Steria colleagues at various team events

Additional Information:

Job Posted:
November 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Support Engineer