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Support Engineer

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LeverX

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Location:
Uzbekistan

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This position is a great opportunity to join a small, dedicated support pod working closely with an internal team on a mature SaaS platform. It is a good fit for specialists who enjoy solving non-routine issues, analyzing product behavior, and combining customer communication with deeper investigation. The team is collaborative, knowledge-driven, and focused on long-term expertise. This creates a comfortable environment for learning, professional development, and visible individual contribution. The work schedule is 2/2, from 7:00 AM to 6:00 PM. This role is ideal for candidates who are looking for stability, a supportive team, and the opportunity to grow from product support into broader and more complex areas of IT.

Job Responsibility:

  • Support customers using a SaaS product and help resolve complex product-related issues
  • Investigate product behavior, settings, and edge cases to identify effective solutions
  • Use internal documentation and product knowledge to provide guidance and workarounds
  • Communicate clearly and professionally with customers through written channels
  • Escalate issues to the L3 team when needed, providing clear and complete context
  • Collaborate with teammates and internal stakeholders to improve support quality
  • Contribute to internal knowledge sharing and documentation updates

Requirements:

  • 1-3 years of experience in a similar role
  • Experience supporting SaaS or other web-based products
  • Strong written communication skills and the ability to explain solutions clearly
  • Ability to investigate product behavior, configurations, and non-standard scenarios
  • Readiness to work independently and make informed decisions
  • Customer-focused mindset with a practical approach to problem-solving
  • Ability to work effectively in a dynamic environment with changing priorities
  • Understanding of when to resolve an issue independently and when to escalate it further
  • English B2+

Nice to have:

  • Previous experience in L2 or advanced technical support
  • Familiarity with analytics, survey tools, or other data-driven platforms
  • Experience working in a non-scripted, expertise-based support environment
  • Interest in developing deeper technical and product knowledge
What we offer:
  • Projects in different domains: Healthcare, manufacturing, e-commerce, fintech, etc.
  • Projects for every taste: Startup products, enterprise solutions, research & development projects, and projects at the crossroads of SAP and the latest web technologies
  • Global clients based in Europe and the US, including Fortune 500 companies
  • Employment security: We hire for our team, not just for a specific project. If your project ends, we will find you a new one
  • Healthy team atmosphere: On average, our employees stay in the company for 4+ years
  • Market-based compensation and regular performance reviews
  • Internal expert communities and courses
  • Perks to support your growth and well-being

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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