CrawlJobs Logo

Support Engineer

sspinnovations.com Logo

SSP Innovations

Location Icon

Location:
Poland , Warsaw

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Responsibility:

  • Provide superior customer support and troubleshoot client issues with 3-GIS software and assist clients in exceeding their expectations for their use of the 3-GIS software with a focus on upgrades
  • Educate customers on our products and services and how best to leverage them in their daily operations
  • Proactively identify best practices/workflow changes to improve customer satisfaction
  • Work collaboratively with other 3-GIS teams (Sales, Product, Development, PMO) to get the right answers for our customers and collaborate with leadership to improve customer experience
  • Follow processes or policies to help improve overall support metrics and CS operations
  • Configure 3-GIS software, web services and database software
  • Test new software functionality and bug fixes
  • Train clients on product operations, functionality, and usage
  • Consult clients on new projects and implementation of software and services
  • Train new team members and serves as a mentor for new hires
  • Track and report data from calls and chats for high-priority customer issues
  • Other customer success support duties as assigned
  • Proficiency in ticketing support tools like Jira
  • Database troubleshooting
  • Advanced understanding of Esri tools, functions, and licensing
  • Serve as key contact for customer upgrades
  • Work with Live Ops to complete 3-GIS Live Hosted customer upgrades include key architecture choices
  • Maintain communication with 3-GIS LIVE Ops team to understand changes/processes and impacts
  • Responsible for Customer facing Esri Licensing documentation, understanding, and Delivery
  • This position includes the responsibility to manage one or more of the following: Esri Licensing for 3-GIS Live Administration
  • Management of 3-GIS Product Standard Deployment package
  • Assist Product Documentation with key Knowledge Base documentation

Requirements:

  • Bachelor's degree in related field
  • Strong decision-making and leadership skills
  • Excellent analytical, problem-solving, conflict resolution, and decision-making skills
  • 2+ years of experience with 3-GIS, 5-10 years' experience with Esri solutions or a combination thereof
  • Detail-oriented, organized, and quality focused
  • Strong planning and time management skills
  • Experience in Customer Service in a software environment

Nice to have:

  • 3-GIS Upgrade experience
  • Advanced experience with one or more of the following databases: PostgreSQL
  • Oracle
  • MSSQL
  • Experience with Python or similar scripting languages
  • Experience troubleshooting web-based application system architecture (on-premises, cloud, hybrid)
  • Experience troubleshooting Windows Server, IIS, 3-GIS solutions and user workflows
  • AWS Certification(s)

Additional Information:

Job Posted:
December 12, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Icon
SSP Innovations - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Support Engineer

Process Engineer – Engineering Support

We are looking for a multiple Engineering resources to join our Life Sciences te...
Location
Location
United States
Salary
Salary:
Not provided
amts.com Logo
AM Technical Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years’ of experience working within a GMP or highly regulated engineering environment
  • Ability to work independently on projects with applicable client stakeholders in Validation, Quality, Manufacturing, Maintenance, and other relevant personnel
  • Strongly motivated, well-organized, and shows professional initiative
  • Takes ownership of assignments, can work both independently and as part of the team
  • Ability to work in a fast-paced and challenging environment
  • Excellent organization skills with the ability to manage multiple tasks simultaneously
  • Bachelors Degree in Mechanical or Chemical Engineering or related field experience
Job Responsibility
Job Responsibility
  • Operational support for GMP manufacturing sites
  • Supporting/troubleshooting equipment
  • Ownership of small projects and quality systems
  • Familiarity of Manufacturing Systems Lifecycle approach
  • Must be familiar with CAPAs, deviations, and change control protocols
Read More
Arrow Right

Customer Support Engineer

Technical Support Engineer / Customer Support Engineer role for someone with exp...
Location
Location
United Kingdom , Leicester
Salary
Salary:
40000.00 - 50000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in a technical discipline - Mechanical Engineering preferred
  • Minimum of 3 years' experience in a technical sales/account management role within an engineering or manufacturing setting
  • Excellent interpersonal skills with ability to communicate complex information effectively
  • Strong ERP knowledge and proficiency in MS Office (Excel, PowerPoint, Word)
  • Ability to read and interpret technical documentation
  • A proactive, team-oriented approach with a can-do attitude
  • Knowledge of ISO 9001 standards and product liability is beneficial
  • Willingness to travel when required
Job Responsibility
Job Responsibility
  • Build and manage strong, long-term relationships with both procurement and technical stakeholders
  • Act as the key link between customers and internal teams, representing customer needs throughout the business
  • Provide technical guidance, support, and solutions to internal and external stakeholders
  • Prepare customer quotations, present manufacturing feasibilities, and support technical sales presentations
  • Monitor sales performance and KPIs, assisting with strategic planning and budget alignment
  • Attend trade shows, conferences, and client meetings to promote products and strengthen partnerships
  • Conduct market analysis and customer satisfaction reviews, initiating improvements where needed
  • Contribute to product innovation and continuous optimisation
What we offer
What we offer
  • Competitive Salary + Benefits
  • Fulltime
Read More
Arrow Right

Technical Support Engineer

Technical Support Engineer role in fast-paced, high-performance environment wher...
Location
Location
United Kingdom , Leicester
Salary
Salary:
40000.00 - 50000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in a technical discipline - Mechanical Engineering preferred
  • Minimum of 3 years' experience in a technical sales/account management role within an engineering or manufacturing setting
  • Excellent interpersonal skills with ability to communicate complex information effectively
  • Strong ERP knowledge and proficiency in MS Office (Excel, PowerPoint, Word)
  • Ability to read and interpret technical documentation
  • Proactive, team-oriented approach with can-do attitude
  • Knowledge of ISO 9001 standards and product liability is beneficial
  • Willingness to travel when required
Job Responsibility
Job Responsibility
  • Build and manage strong, long-term relationships with both procurement and technical stakeholders
  • Act as key link between customers and internal teams, representing customer needs throughout the business
  • Provide technical guidance, support, and solutions to internal and external stakeholders
  • Prepare customer quotations, present manufacturing feasibilities, and support technical sales presentations
  • Monitor sales performance and KPIs, assisting with strategic planning and budget alignment
  • Attend trade shows, conferences, and client meetings to promote products and strengthen partnerships
  • Conduct market analysis and customer satisfaction reviews, initiating improvements where needed
  • Contribute to product innovation and continuous optimisation
What we offer
What we offer
  • Competitive Salary + Benefits
  • Fulltime
Read More
Arrow Right

Sr. Technical Support Engineer, Platinum Support

As a Platinum Support Engineer, you will work firsthand with our valued Platinum...
Location
Location
United States , Santa Clara
Salary
Salary:
103400.00 - 167200.00 USD / Year
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of relevant support experience
  • Required experience with TCP/IP
  • Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required
  • In-depth experience in routing and switching (OSPF, BGP, VLAN)
  • Experience with security (IPSEC, SSL-VPN, NAT, GRE)
  • Prior experience in similar vendor Technical Support Centers
  • Excellent written and verbal communication skills
  • Bachelor's degree or equivalent military experience required
Job Responsibility
Job Responsibility
  • Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
  • Meet enhanced response SLA’s for customers who purchase our Platinum Support Offering
  • Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
  • Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
  • Work to reproduce customer issues and qualify critical issues
  • Work directly with ETAC and Engineering to get customer issues resolved
  • Have a thorough understanding of software release and bug cycles
  • Conduct multi-vendor troubleshooting
  • Publish Technical Support Bulletins and other user documentation in the Knowledge Base
  • Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
What we offer
What we offer
  • restricted stock units
  • bonus
  • Fulltime
Read More
Arrow Right

Technical Support Engineer

Provide voice-based support to international/domestic customers over the phone (...
Location
Location
India , Chennai; Salem; Coimbatore; Tirunelveli; Madurai
Salary
Salary:
Not provided
manageengine.com Logo
ManageEngine
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound)
  • Build a rapport with customers with clear and confident communication
  • Focus on customer satisfaction and first-time-resolution
  • Engage with the technical team to provide faster resolutions to technical issues
  • Work closely with the technical content team to identify gaps in the help module
  • Should be willing to work night shifts
  • Fulltime
Read More
Arrow Right

Senior Production Engineer - Application Support Lead - Futures Engineering

Senior Application Support Lead to oversee the support operations for our enterp...
Location
Location
United States , Chicago
Salary
Salary:
155000.00 - 185000.00 USD / Year
clearstreet.io Logo
Clear Street
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5–8 years of experience in application support
  • At least 2 years in a leadership or senior technical role, ideally in financial services or fintech
  • Knowledge of Java and ReactJS, with experience debugging and analyzing application logs
  • Hands-on experience with Kubernetes and Docker for deployment troubleshooting
  • Familiarity with monitoring tools (e.g., Datadog) and services such as Pager Duty
  • Experience with ticketing systems (e.g., Jira)
  • Deep understanding of cleared derivatives, futures, or back-office operations in financial markets
  • Proven ability to lead and motivate a support team
  • Strong decision-making and problem-solving skills in high-pressure environments
  • Excellent communication and interpersonal skills
Job Responsibility
Job Responsibility
  • Provide advanced troubleshooting for complex application issues, including Java/ReactJS code-level analysis, database queries, and Kubernetes/Docker environment diagnostics
  • Manage a team of application support analysts, providing mentorship, training, and performance evaluations
  • Oversee the triage, prioritization, and resolution of support tickets, ensuring SLAs are met
  • Lead complex configuration tasks, such as system integrations, and custom module deployments
  • Act as the primary point of escalation for major incidents, coordinating with infrastructure, development, and client teams
  • Develop and implement support processes, including automated monitoring, knowledge base enhancements, and proactive issue detection
  • Liaise with clients, product managers, and senior leadership to provide updates on support metrics, system performance, and improvement initiatives
  • Utilize advanced monitoring tools to proactively identify performance bottlenecks and coordinate with DevOps to optimize Kubernetes/Docker deployments
  • Create and maintain comprehensive technical documentation and deliver training to support staff and end-users
  • Contribute to the roadmap for support operations, aligning with business goals and client needs
What we offer
What we offer
  • Competitive compensation packages
  • Company equity
  • 401k matching
  • Gender neutral parental leave
  • Full medical, dental and vision insurance
  • Lunch stipends
  • Fully stocked kitchens
  • Happy hours
  • Fulltime
Read More
Arrow Right

Network Support Engineer

Network Support Engineer role supporting major manufacturing companies in Korea....
Location
Location
South Korea , Seoul
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in any major
  • More than 5 years job experience in IP networks industry
  • More than intermediate level of ENGLISH in reading and writing
Job Responsibility
Job Responsibility
  • Troubleshoot and resolve technical issues related to networking solutions and services
  • Provide technical support and guidance to customers
  • Conduct technical presentations and product demonstrations for clients and internal stakeholders
  • Test and validate new solutions, equipment, and configurations
  • Deliver technical suggestions and recommendations tailored to customer needs
  • Collaborate with cross-functional teams to provide technical insights and improve service delivery
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Fulltime
Read More
Arrow Right

IT Support Engineer

社名非公開 職種 その他　技術系（IT・Web・通信系） 業務内容 International Environment
Location
Location
Japan , Tokyo
Salary
Salary:
4000000.00 - 5000000.00 JPY / Year
https://www.randstad.com Logo
Randstad
Expiration Date
February 22, 2027
Flip Icon
Requirements
Requirements
  • IT Desktop / Laptop support
  • 5+ experience in IT Support Desk systems (Service desk or On-site IT Support)
  • Prior experience working with outsourced and offshore teams
Job Responsibility
Job Responsibility
  • International Environment
What we offer
What we offer
  • 健康保険,厚生年金保険,介護保険,雇用保険
  • 日曜日,土曜日,祝日
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy