Support Engineer Jobs

SSP Innovations

Location:
Poland, Warsaw

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Responsibility:

Provide superior customer support and troubleshoot client issues with 3-GIS software and assist clients in exceeding their expectations for their use of the 3-GIS software with a focus on upgrades
Educate customers on our products and services and how best to leverage them in their daily operations
Proactively identify best practices/workflow changes to improve customer satisfaction
Work collaboratively with other 3-GIS teams (Sales, Product, Development, PMO) to get the right answers for our customers and collaborate with leadership to improve customer experience
Follow processes or policies to help improve overall support metrics and CS operations
Configure 3-GIS software, web services and database software
Test new software functionality and bug fixes
Train clients on product operations, functionality, and usage
Consult clients on new projects and implementation of software and services
Train new team members and serves as a mentor for new hires
Track and report data from calls and chats for high-priority customer issues
Other customer success support duties as assigned
Proficiency in ticketing support tools like Jira
Database troubleshooting
Advanced understanding of Esri tools, functions, and licensing
Serve as key contact for customer upgrades
Work with Live Ops to complete 3-GIS Live Hosted customer upgrades include key architecture choices
Maintain communication with 3-GIS LIVE Ops team to understand changes/processes and impacts
Responsible for Customer facing Esri Licensing documentation, understanding, and Delivery
This position includes the responsibility to manage one or more of the following: Esri Licensing for 3-GIS Live Administration
Management of 3-GIS Product Standard Deployment package
Assist Product Documentation with key Knowledge Base documentation

Requirements:

Bachelor's degree in related field
Strong decision-making and leadership skills
Excellent analytical, problem-solving, conflict resolution, and decision-making skills
2+ years of experience with 3-GIS, 5-10 years' experience with Esri solutions or a combination thereof
Detail-oriented, organized, and quality focused
Strong planning and time management skills
Experience in Customer Service in a software environment

Nice to have:

3-GIS Upgrade experience
Advanced experience with one or more of the following databases: PostgreSQL
Oracle
MSSQL
Experience with Python or similar scripting languages
Experience troubleshooting web-based application system architecture (on-premises, cloud, hybrid)
Experience troubleshooting Windows Server, IIS, 3-GIS solutions and user workflows
AWS Certification(s)

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Support Engineer

SSP Innovations

Location:Poland, Warsaw

Category:IT - Software Development

Contract Type:Not provided

Salary:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:December 12, 2025

Location:
Poland, Warsaw

Category:
IT - Software Development

Contract Type:
Not provided

Job Posted:
December 12, 2025