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L-Soft · IT - Administration

Support engineer

United States, Bethesda, Maryland 40000.00 - 70000.00 USD / Year · Job Posted February 01, 2026
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Job Description

L-Soft international, Inc., has an opening for a service-minded, ambitious support engineer interested in working on all aspects of product and service support in a small company with offices in four countries. L-Soft publishes two major software applications, LISTSERV and LISTSERV Maestro, used by universities, agencies, organizations and corporations worldwide, either licensed by our customers on-premises or via L-Soft's cloud hosting.

Job Responsibility

  • Provide Level 1 email and telephone support to both product (on-premise) and hosting (cloud) customers
  • Take ownership of support tickets and ensure prompt, accurate and thorough resolution
  • Escalate to Level 2 as necessary while retaining ownership of the ticket
  • Proactively notify Support Manager of any customer satisfaction issues
  • Set up new hosting customers and configure services to their requirements
  • Provide Level 2 email and telephone support to both product (on-premise) and hosting (cloud) customers
  • Escalate to Development or Consulting as necessary while retaining ownership of the ticket

Requirements

  • Applicants must have a four-year technical degree
  • be well versed in email protocols and standards as well as Windows and Unix system administration, including IIS and Apache
  • and demonstrate written and spoken fluency in English
  • Attention to detail
  • quality focus
  • not afraid of complexity
  • able to prioritize and handle a workload with peaks and troughs without losing focus
  • superior analysis and problem-solving skills
  • "can-do" attitude
  • As this is an in-office position, applicants must reside in, or be willing to relocate to, the Washington, DC, area.

Nice to have

Knowledge of databases, LDAP, programming languages and other network protocols would be a plus.

What we offer

  • Healthcare
  • 401(k) with matching
  • free high-standard, on-premise gym
  • free parking
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