Support Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

52500.00 - 91100.00 USD / Year

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Job Description:

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.

Job Responsibility:

Monitor L1 queue for new cases, respond to/update all cases in a timely fashion
Work with entire support team to share caseload appropriately
Providing technical support to customers and users
Escalate cases as necessary with appropriate documentation for the next engineer to address
Work with account managers for updates/priority/difficulty regarding cases
Reproduce issues as necessary, document and submit bugs to development to be addressed
Work with development to confirm if bugs/regressions were fixed in a specific release
Review forums to provide knowledge if applicable and assist customers with submitting feature requests if needed
Attend daily stand up meeting, respond to/raise questions about cases

Requirements:

3+ years of work experience
2+ years of relevant work experience in a technical role
2+ years experience in Linux or Windows server administration
1+ years experience with 1 or more of the following: VMware, AWS, GCP, Azure, Nutanix, KVM
Basic networking troubleshooting skills including IPv4, load balancers, and proxies

Nice to have:

Understanding of microservices architectures like databases, message queues, indexing and Java applications
Understanding of on-premises hypervisor technologies like VMware vSphere, OpenStack, or KVM
Knowledge of cloud architecture and services like Amazon AWS, Microsoft Azure, or Google Cloud
Bachelor’s degree in Information Technology or Computer Science
US DOD security clearance not required but desired

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Additional Information:

Job Posted:
June 11, 2025

Expiration:
September 05, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Support Engineer