Support Engineer, Sopra Steria

Sopra Steria

Location:
Belgium, Brussels

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As a Support Engineer, you will handle IT problems on-site and respond to IT requests and incident calls via phone, mail, or the IT Service Management application. You will also perform a variety of tasks such as hardware troubleshooting, asset management, and ticket resolutions in a collaborative and flexible work environment.

Job Responsibility:

Performing hardware checks, repairs, cleaning and replacements (laptops & personal printers)
Managing assets in CMDB
Managing Service Point service mailbox
Follow-up tickets in ticketing system
Performing basic software & hardware troubleshooting (password resets, O365, Windows troubleshooting, Mobile Intune, VPN issues, in-house applications, VM’s)
Tech swaps (laptops)
On-/offboarding new starters & leavers
Meeting Room Support

Requirements:

Bachelor’s degree in computer science or a relevant equivalent (Syntra, VDAB IT course)
1 - 3 years of experience in providing first-line and/or second-line IT support
Strong experience with/in Intune, ServiceNow, Active Directory, Teams, SharePoint, O365 products
Good soft skills (empathy, team spirit & good communication skills)
Be a good & reliable team member
Pro-active approach
Customer first mindset
Be flexible to support other colleagues in case of sickness/leave
English, Dutch and French are required

What we offer:

A company car or mobility budget
Laptop, phone & phone subscription
A competitive salary and indefinite contract
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy to support your career development
Flexible working arrangement (with both local and international opportunities)

Additional Information:

Job Posted:
May 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Support Engineer