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Support Engineer

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Palantir Technologies

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Location:
United States , Palo Alto

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

87000.00 - 115000.00 USD / Year
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Job Description:

Palantir’s impact and productivity in the US Government (USG) space depends on our ability to deliver world-class Information Systems (IS) to Palantirians. Support Engineers are the go-to people for all issues related to the hardware and software, and their work enables Palantirians to be productive both in and out of the office. Our goal is to ensure all Palantirians feel supported and receive the help they need to solve their computer-related issues.

Job Responsibility:

  • Onboard new users and provide end user support
  • Provide excellent customer service, Tier 1 and 2 support for all technologies (Windows desktop/server, Linux, VOIP, VTC, etc.)
  • Support the day-to-day technical and logistical operations of our facilities and participate in an on-call rotation
  • Work with and manage Windows Active Directory, DNS, DHCP, and PKI
  • Ensure compliance of current Information Assurance (IA) policies
  • Maintain how-to guides on our internal Wiki to allow employees to own common workflows and solve basic issues
  • Continuously improve user workstation experiences through OS and application optimizations, automation, and streamlined processes

Requirements:

  • Active US DoD Secret or higher Security Clearance
  • Able to lift 30 pounds and be on your feet for up to 8 hours per day
  • Meet DoD 8570 IAT Level I requirements

Nice to have:

  • Hands-on experience with Windows user support
  • Additional Linux experience is a plus
  • Coding/scripting proficiency in at least one language, and a dedication to automating solutions
  • Ability to approach problems with creativity and flexibility, while working against deadlines
What we offer:
  • Medical, dental, and vision insurance
  • Voluntary life insurance
  • Basic life, AD&D and disability insurance
  • Commuter benefits
  • Take what you need paid time off, not accrual based
  • 2 weeks paid time off built into the end of each year
  • 10 paid holidays throughout the calendar year
  • Supportive leave of absence program including time off for military service and medical events
  • Paid leave for new parents and subsidized back-up care for all parents
  • Fertility and family building benefits including but not limited to adoption, surrogacy, and preservation
  • Stipend to help with expenses that come with a new child
  • 401k plan

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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