Support engineer with german, Randstad

Support engineer with german

Randstad

Location:
Greece, Athens

Category:
IT - Administration

Contract Type:
Not provided

Salary:

1350.00 - 1700.00 EUR / Month

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Job Description:

Are you a fluent German speaker with strong technical knowledge & a desire to deliver world-class assistance to businesses? We are looking for a passionate Technical Support Engineer with excellent German to provide enterprise level technical support to our customers via phone, web, email, chat & other support channels. This role will be an awesome opportunity to learn & enhance your technical knowledge by troubleshooting various technical issues through effective customer interaction while preserving an exceptional level in German.

Job Responsibility:

Representing our client in front of the customer (B2B) & resolve complex technical issues
Acting as a technical point of contact in relationships with other enterprises
Exhibiting leadership through personal responsibility, accountability & teamwork
Frequently managing critical situations on technical & relationship level
Using trace analysis to analyze problems & develop solutions to meet customer needs

Requirements:

Recent working experience in a customer-facing support role
Driven by passion for technology
A customer-oriented mindset
High adaptability in dynamic working environments & rotating shifts
Strong communication skills, both written and verbal
Full Professional Proficiency in German
Advanced level in English for training/reporting purposes
A Mathematics, Engineering, or Technology related academic background
Strong knowledge of Office 365 technologies – particularly, Skype for Business and Microsoft Teams & good understanding of Cloud services
Previous experience deploying, administrating and/or supporting Enterprise Unified Communications solutions that include VoIP, IM, real-time communications, UM, such as OCS/Lync/Skype for Business/Teams, Jabber, Exchange, Zoom, or Cisco WebEX is high

Additional Information:

Job Posted:
May 28, 2025

Expiration:
December 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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