Support engineer with french

• Representing our client in front of the customer (B2B) & resolve complex technical issues
• Acting as a technical point of contact in relationships with other enterprises
• Exhibiting leadership through personal responsibility, accountability & teamwork
• Frequently managing critical situations on technical & relationship level
• Using trace analysis to analyze problems & develop solutions to meet customer needs
• Provide enterprise level technical support to our customers via phone, web, email, chat & other support channels

• Native or extremely fluent level in French
• Fluency in English
• A Mathematics, Engineering, or Technology related academic background
• Strong knowledge of Office 365 technologies – particularly, Skype for Business and Microsoft Teams & good understanding of Cloud services
• Previous experience deploying, administrating and/or supporting Enterprise Unified Communications
• High adaptability in dynamic working environments & rotating shifts
• Strong communication skills, both written and verbal
• Client-centric mindset
• Be positive, upbeat and thrive on helping others in a friendly way

Work from home