Support engineer with french Job at Randstad (Athens)

Technical Support Representative - French Speaking

Our Customer Support Team is here to help customers by delivering first-class su...

Location

Portugal , Lisbon

Salary:

Not provided

Dashlane

Expiration Date

Until further notice

Requirements

At least two years of experience in a Level 2 (L2) Technical Support role, with a strong focus on supporting business-to-business (B2B) customers, preferably within a SaaS or technology company
Excellent spoken and written English, as this will be the primary language for team collaboration and for handling the majority of support requests
Professional fluency in spoken and written French is mandatory to provide technical support for specific cases involving our French-speaking customers
Experience handling different support channels such as phone, email, chat, and screen shares with customers to solve complex business/technical issues
You're quality-driven with a passion for creating extraordinary customer experiences while being able to help your team achieve efficiency and productivity objectives
You're experienced in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the product/development team, and resolution
Experience working and interacting with technical teams like developers/engineers and QA
Experience working with customer support platforms such as Zendesk, Salesforce, etc
Experience working with a Sales and/or Customer Success team
Experience in troubleshooting technical issues that can arise on web applications, mobile applications, local software, and web extensions

Job Responsibility

Respond to customer questions rapidly and clearly - this entails inquiries related to Dashlane's product, customer accounts, billing, and how to make the most of Dashlane
When required, provide dedicated technical support to French-speaking customers via inbound/outbound calls, handling escalations, and assisting Customer Success Managers
Take ownership of solving a wide range of customer problems through email, calls, and other channels as needed by providing effective probing and troubleshooting
Comply with and suggest improvements for ticket categorization and issue identification guidelines
Test and reproduce issues to troubleshoot and help Dashlane’s Product and Engineering teams identify and fix bugs
Handle escalation of complex or sensitive cases that cannot be resolved by our level 1 team, and help identify coaching/training opportunities from working on escalated cases
Provide support to our Level 1 agents through designated channels, such as Team Support, for topics requiring more in-depth knowledge of our product and procedures
Primarily focused on B2B customers, you will provide direct support through specific queues, with shorter SLA, like the White Glove queue
Handle inquiries and issues through screen share sessions scheduled by B2B admins in real-time or through our callback system
Assist with training and development of Level 1 agents on product knowledge, internal processes, tools, quality and best practices

What we offer

Flex Benefits - allocate a monthly amount to a pool of benefits
Health insurance covered by Dashlane
5 extra vacation days each year, plus your birthday off
Company wide well-being days (one per quarter)
Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
Donation matching program - Dashlane will match your donations to organizations driving positive impact in historically marginalized communities
Access mental health services through Spring Health, available for you and your family members
Team building & social events - weekly lunch in the office and monthly happy hour

Fulltime

VIP On-Site IT Support Engineer

As a VIP on-Site IT Support Engineer, you will handle IT problems on-site and re...

Location

Belgium , Flanders/Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor's degree in computer science or a relevant equivalent (Syntra, VDAB IT course)
2-4 years of experience in providing first-line or second-line IT support
Excellent soft skills (empathy, team spirit & excellent communication skills)
Know how to handle critical situations
Able to communicate to management level (C-level)
Stress-resilient
Good written skills
Pro-active approach
Customer first mindset
Excellent knowledge of M365 applications (especially Outlook)

Job Responsibility

Handle IT problems on-site
Respond to IT requests and incident calls via phone, mail, or the IT Service Management application
Be the SPOC for the VIP-community
Follow-up of all issues from A to Z (until resolution)
Be available and flexible in case of incidents
On-site permanence during large events/meetings
Meeting Room support
Pro-active checks of Meeting Centers
Performing advanced software troubleshooting (password resets, O365, Windows troubleshooting, Mobile Intune, VPN issues)
Laptop swaps

What we offer

Company car or mobility budget
Laptop, phone & phone subscription
Competitive salary and indefinite contract
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy
Flexible working arrangement

Fulltime

Support Engineer

As a Support Engineer, you will handle IT problems on-site and respond to IT req...

Location

Belgium , Leuven

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science or a relevant equivalent (Syntra, VDAB IT course)
1 - 4 years of experience in providing first-line and/or second-line IT support
Strong experience with applications such as: Intune, ServiceNow, O365, etc.
Good soft skills (empathy, team spirit & good communication skills)
Be a good & reliable team member
Pro-active approach
Customer first mindset
Be flexible to support other colleagues in case of sickness/leave
English, Dutch and French are required

Job Responsibility

Performing hardware checks, repairs, cleaning and replacements (laptops & personal printers)
Managing assets in CMDB
Managing Service Point service mailbox (on rotation)
Follow-up tickets in ticketing system (Service Now)
Support of the New Starter & Leaver Service
Staffing of a physical service desk
Performing basic software & hardware troubleshooting (password resets, O365, Windows troubleshooting, Mobile Intune, VPN issues, in-house applications, VM’s)
Afternoon duties – Backoffice
Config check of laptops for New Starters
Tech swaps (laptops)

What we offer

A company car or mobility budget
Laptop, phone & phone subscription
A competitive salary and indefinite contract
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy to support your career development

Fulltime

On-Site IT Support Engineer

As a On-Site IT Support Engineer, you will handle IT problems on-site and respon...

Location

Belgium , Flanders/Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science or a relevant equivalent (Syntra, VDAB IT course)
3 - 5 years of experience in providing first-line and second-line IT support
Strong experience with Intune, MDM, ServiceNow, Active Directory, CMDM, laptop staging, Teams, SharePoint, O365 products, etc.
Good soft skills (empathy, team spirit & good communication skills)
Be a good & reliable team member
Pro-active approach
Customer first mindset
Be flexible to support other colleagues in case of sickness/leave
English, Dutch and French are required

Job Responsibility

Handle IT problems on-site and respond to IT requests and incident calls via phone, mail, or the IT Service Management application
Performing hardware checks, repairs, cleaning and replacements (laptops & personal printers)
Managing assets in CMDB
Managing Service Point service mailbox
Follow-up tickets in ticketing system
Performing basic software & hardware troubleshooting (password resets, O365, Windows troubleshooting, Mobile Intune, VPN issues, in-house applications, VM’s,…)
Tech swaps (laptops)
On-/offboarding new starters & leavers
Meeting Room Support

What we offer

A company car or mobility budget
Laptop, phone & phone subscription
A competitive salary and indefinite contract
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy to support your career development

Fulltime

Support Engineer

As a Support Engineer, you will handle IT problems on-site and respond to IT req...

Location

Belgium , Antwerp

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science or a relevant equivalent (Syntra, VDAB IT course)
1 - 3 years of experience in providing first-line and/or second-line IT support
Strong experience with/in Intune, ServiceNow, Active Directory, Teams, SharePoint, O365 products, etc.
Good soft skills (empathy, team spirit & good communication skills)
Be a good & reliable team member
Pro-active approach
Customer first mindset
Be flexible to support other colleagues in case of sickness/leave
English, Dutch are required, French is a big plus

Job Responsibility

Handle IT problems on-site and respond to IT requests and incident calls via phone, mail, or the IT Service Management application
Performing hardware checks, repairs, cleaning and replacements (laptops & personal printers)
Managing assets in CMDB
Managing Service Point service mailbox
Follow-up tickets in ticketing system
Performing basic software & hardware troubleshooting (password resets, O365, Windows troubleshooting, Mobile Intune, VPN issues, in-house applications, VM’s,…)
Tech swaps (laptops)
On-/offboarding new starters & leavers
Meeting Room Support

What we offer

A company car or mobility budget
Laptop, phone & phone subscription
A competitive salary and indefinite contract
Insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy to support your career development

Fulltime

On-site Support Engineer

We are looking for On-site Support Engineers for our Brussels location, a Ghent/...

Location

Belgium , Liege, Brussels & Ghent

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science or a relevant equivalent
+/- 2 years of experience in providing first-line and/or second-line IT support
Good soft skills (empathy, team spirit & good communication skills)
Be a good & reliable team member
Eager to learn
Pro-active approach
Customer first mindset
Be flexible to support other colleagues in case of sickness/leave
Preferably trilingual (fluent in Dutch, French and English)

Job Responsibility

Handle IT problems and respond to IT requests and incident calls via phone, mail, or the IT Service Management application
Performing hardware checks, repairs, cleaning and replacements (laptops & personal printers)
Managing assets in CMDB
Managing Service Point service mailbox (on rotation)
Follow-up tickets in ticketing system (Service Now)
Support of the New Starter & Leaver Service
Staffing of a physical service desk
Performing basic software & hardware troubleshooting (password resets, O365, Windows troubleshooting, Mobile Intune, VPN issues, in-house applications, VM’s,…)
Backoffice
Config check of laptops for new starters

What we offer

Mobility options (including a company car)
Insurance coverage
Meal vouchers
Ecocheques
Continuous learning opportunities through the Sopra Steria Academy
Team events

Support Engineer

As a Support Officer, you will handle IT problems and respond to IT requests and...

Location

Belgium , Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor's degree in computer science or a relevant equivalent (Syntra, VDAB IT course)
Experience in providing first-line and/or second-line IT support
Knowledge of hardware components (desktops, laptops, printers, peripherals)
Familiarity with common operating systems (Windows, macOS, Linux)
Understanding of common software applications (Microsoft Office, O365, email clients, Intune)
Experience in troubleshooting common IT issues
Ability to communicate technical issues to non-technical users
Experience with service desk- and remote tools (e.g. ServiceNow, Jira)
English, French and Dutch language skills

Job Responsibility

Handle IT problems and respond to IT requests and incident calls via phone, mail, or the IT Service Management application
Analyze and resolve requests
Keep end users and colleagues informed throughout the process
Liaise with System Engineers for further escalations related to infrastructure or application issues
Contribute to building a Knowledge Base and actively share knowledge
Provide support for all Sopra Steria companies across various sites in the BeLux region
Occasionally provide on-site support at remote locations

What we offer

Mobility options (including a company car)
Insurance coverage
Meal vouchers
Eco-cheques
Continuous learning opportunities through the Sopra Steria Academy
Access to more than 250 trainings
Opportunity to connect with fellow Sopra Steria colleagues at various team events

Fulltime

Support Engineer

As a Support Engineer, you will handle IT requests and incidents, provide techni...

Location

Belgium , Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science or a relevant equivalent (Syntra, VDAB IT course)
Experience in providing first-line and/or second-line IT support is a big plus
Understanding of basic hardware components, such as desktops, laptops, printers, and other peripherals
Experience with installation, troubleshooting, and repairs
Familiarity with common operating systems (Windows, macOS, Linux)
Knowledge of basic commands, user management, file systems, and updates
Understanding of common software applications, such as Microsoft Office, O365, email clients, Intune, and basic troubleshooting of common software issues
Experience in troubleshooting common IT issues, such as system crashes, software malfunctions, or internet connectivity problems
Ability to communicate technical issues to non-technical users in a clear and friendly manner
Experience with service desk- and remote tools (e.g. ServiceNow, Jira)

Job Responsibility

Handle IT problems and respond to IT requests and incident calls via phone, mail, or the IT Service Management application
Analyze and resolve requests, keeping end users and colleagues informed
Liaise with System Engineers for further escalations related to infrastructure or application issues
Contribute to building a Knowledge Base and actively share your knowledge
Provide support for Sopra Steria companies across various sites in BeLux region
Occasionally provide on-site support at remote locations.

What we offer

A variety of perks, such as mobility options (including a company car), insurance coverage, meal vouchers, eco-cheques, and more
Continuous learning opportunities through the Sopra Steria Academy
Opportunity to connect with fellow colleagues at various team events.

Fulltime

Support engineer with french

Randstad

Location:
Greece , Athens

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 11, 2026

Expiration:
December 30, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Support engineer with french